--- description: Review of Cratejoy Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cratejoy | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [eCommerce Software](/directory/4340/ecommerce/software) > [Cratejoy](/software/77979/cratejoy) # Cratejoy Canonical: https://www.softwareadvice.com.au/software/77979/cratejoy Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/77979/cratejoy?page=2) > Cratejoy is a cloud-based subscription box platform that helps small to midsize businesses manage subscribers. Its key features are demand forecasting, shipment tracking, email marketing, shopping cart and customer account management. Entrepreneurs and merchants can use Cratejoy to handle payments and respond to customer reviews. With the marketplace module, users can list their business and conduct marketing and promotion. Additionally, the platform allows users to design and launch a customized website and track sales. The platform integrates with marketing tools such as MailChimp and LeadDyno and shipping tools such as Pirate Ship, ShipStation and Cartstack. Users can access the backend and use the API to create a suitable business solution. Cratejoy is available on a monthly subscription basis and comes with online support. > > Verdict: Rated **4.3/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 42 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Cratejoy - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 24.99 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - CRM - Catalog Management - Data Security - Email Marketing - Inventory Management - Kitting - Multi-Channel Marketing - Order Management - Promotions Management - Returns Management - Reviews Management - Shopping Cart - Templates - Website Management ## Support Options - 24/7 (Live rep) ## Category - [eCommerce Software](https://www.softwareadvice.com.au/directory/4340/ecommerce/software) ## Alternatives 1. 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They monopolize you a bit > > Overall it's been amazing, love their support and they have definitely fixed earlier bugs. ----- ### "An Overall Satisfying Experience" — 5.0/5 > **Lorna** | *27 March 2018* > > **Pros**: CrateJoy by far was my first choice for the subscription box e-commerce world, particularly due to its ability to allow for intense customization. I could design my store exactly how I intended to, complete with various color schemes, pictures, and text inserts with fancy fonts. My products were always displayed in their best light and the Marketplace added extra exposure to help build my customer base. Additionally, allowing exposure to each individual shop's social media platforms created an unlimited potential for exposure to customers as well. > > **Cons**: New features can always be added, such as a more efficient way to handle shipments. There are times when the software can be a bit buggy and the shipping labels won't calculate or else are priced expensively in comparison to actually going to the nearest USPS and mailing from there. Also, the display of which shipment labels to print for which shipments (1st, 2nd, 3rd, etc.) could be a bit confusing. I also was not a fan of buying shipping in set increments. More information must be acquired from the customer to prevent fraud, as I lost money in this regard. Additionally, I believe cancelled subscribers should be removed from the database to prevent the customer list from being too bulky. It is also a pain to not be able to edit live product information and instead have to create a new product listing. ----- ### "Watch Your Back" — 3.0/5 > **Linda** | *29 September 2021* | Retail | Recommendation rating: 6.0/10 > > **Pros**: You can pick up a lot of customers, and creating crates for sale is loads of fun. > > **Cons**: Many of the features are difficult to understand. My first crate involved a lot of guesswork, not only to create it, but also to manage sales. > > Cratejoy is good at answering your queries quickly, but don't expect the answers you'd like. Unjust feedback is your problem. Cancellation fees are your problem. Anything else you can think of is your problem. Basically you list your crate and then cross your fingers. Because if there is any trouble along the way, you're stuck. Cratejoy will politely tell you how sorry they are, and that's all. Their system of auto-renewal practically begs for an unhappy customer or two along the way. And get this: if you subscribe for 6 months, you are automatically renewed, not on a monthly basis, but for another 6 months. And when you realize this and cancel, you don't get your money back unless you specifically ask for a refund. Cratejoy even encouraged me to keep sending crates to someone who cancelled but failed to ask for a refund. That said, I still use Cratejoy. But beware the many pitfalls. ----- ### "Cratejoy has been a true game changer for my subscription box business\!" — 5.0/5 > **Brandon** | *21 June 2018* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: As a back end payment processor, Cratejoy is very straightforward and easy to use. Their marketplace is a true asset and worth every penny as well. In addition, their Marketing Team and Customer Success Team truly want to see you succeed. From helping me get started to having my box featured on CNN, they've helped nurture my box's success every step of the way. > > **Cons**: Personally, I dislike Cratejoy's website builder. It lacks features, looks very cookie cutter, and is difficult to customize. I built and run my website with a different platform and have opted to use Cratejoy only for checkout. I also was disappointed with their referral program as it felt pretty bare bones and lacked most features and options. Even with these issues, overall I have found Cratejoy to be an amazing platform to work with. Their teams are wonderful and they're truly invested in your success. While some aspects of the software are far from perfect, overall I believe the pros far outweigh the cons. > > Cratejoy is truly invested in your success. Their Customer Success and Marketing teams are top notch and go above and beyond to help you succeed. In addition, their marketplace is a phenomenal asset. If you're thinking about starting a subscription box, I highly recommend you sign up with Cratejoy\! ----- ### "All-in-one platform for subscription boxes" — 4.0/5 > **Scarlett** | *23 March 2018* > > **Pros**: One stop shop for everthing you need for a subscription box business including recurring payments, integration with Pirateship for commercial USPS pricing, website templates, etc > > **Cons**: Lacking some website add-on functionality that platforms like Shopify have. They charge transaction fees on top of the payment processor fees. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/77979/cratejoy?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/77979/cratejoy) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data