--- description: Review of Jitbit Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Jitbit Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Jitbit Helpdesk](/software/8143/jitbit) # Jitbit Helpdesk Canonical: https://www.softwareadvice.com.au/software/8143/jitbit Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/8143/jitbit?page=2) > JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices. JitBit Helpdesk features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise. JitBit Helpdesk features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests. With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 33 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Jitbit - **Founded**: 2005 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Monthly plans: Freelancer: $29 mo Startup: $69 mo Company: $129 mo Enterprise: $199 mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Algeria, Argentina, Australia, Austria, Belgium, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland and 54 more ## Features - API - Access Controls/Permissions - Alerts/Escalation - Automated Routing - Customer Database - Customisable Branding - Customizable Fields - Data Import/Export - Email Templates - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Real-Time Chat - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Ticket Management - Workflow Management ## Integrations (12 total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.com.au/directory/3721/computer-inventory/software) - [Help Desk Software for Schools](https://www.softwareadvice.com.au/directory/3857/schools/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3412 reviews) 3. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1758 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.com.au/software/127126/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Great web, not it's app" — 5.0/5 > **Verified Reviewer** | *7 November 2019* | Industrial Automation | Recommendation rating: 8.0/10 > > **Pros**: we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform > > **Cons**: App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app > > Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app ----- ### "Determined Help Desk for Firms" — 5.0/5 > **Annex** | *9 May 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded. > > **Cons**: Jitbit Helpdesk has an impressive solution in making customer help distinct. ----- ### "Worst Customer Service" — 1.0/5 > **Jeofrey** | *30 January 2017* | Transportation/Trucking/Railroad > > **Pros**: Nothing, It didn't work > > **Cons**: It doesn't work > > Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all. ----- ### "Jitbit Helpdesk" — 5.0/5 > **Karl** | *17 January 2024* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets \& updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration > > **Cons**: Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point. > > We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses. ----- ### "Makes managing customer support easy" — 5.0/5 > **Aimee** | *11 July 2017* > > **Pros**: My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. > > **Cons**: Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/8143/jitbit?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/8143/jitbit) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data