About Freshservice
Freshservice pricing
Freshservice does not have a free version but does offer a free trial. Freshservice paid version starts at USD 19.00/month.
Alternatives to Freshservice
Freshservice Reviews
Feature rating
- Industry: Automotive
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Probably the best tool for Help Desk Management
This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.
Pros
The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.
Cons
The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
You can do a lot of great things with Freshservice
Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.
Pros
I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.
Cons
The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
FS review
Pros
When all the applications are working it's a great software.
Cons
Some of the key third party applications are removed like Google Sync and it makes your job harder to sync thousands of users.
- Industry: Information Technology & Services
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
A review about fresh service
A solid product with excellent qualities that can help transform how teams work
Pros
Good tool for team collaboration. It is possible to configure workflows for each of them, projects, queues, etc.
It is possible to greatly customize the fields and apply them to workflows, meeting specific needs.
Cons
Graphing is a bit confusing, and you need to buy higher planes to use the best tools.
Alternatives Considered
ZendeskReasons for Choosing Freshservice
Several limitations on the platform that did not allow workflows to be created as desired.Switched From
JiraReasons for Switching to Freshservice
We were very interested in other tools that perfectly met our need, however, its high cost made us choose Fresh.- Industry: Education Management
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Freshservice Review
I've really enjoyed having Frehservice in our organization. It has made my job as a manager much easier in that I can easily review team performance, post announcements for the organization, and identify trends in issues or requests.
Pros
Freshservice has been a game-changer for our organization. The service catalog and user-friendly interface has allowed our employees to improve their productivity over the past 2+ years we have had the system implemented. The customizable forms and workflow has allowed our IT department to streamline processes and improve efficiency.
Cons
I wish the reporting capabilities were more customizable. There have been a few situations where I reached out to Frehservice for support on reports I needed but found the reports were not possible. The freshservice support team told me my reporting needs would be added to the list of potential "future enhancements'.
