InterGuard

Pros

Easy to install, reports permit to see in a glance the activities.

Cons

To create reports, the interface has to be learned, and lack intuitivity.

Pros

Records all employee emails, instant messages, web sites visited, applications used, social network activity, keystrokes types, files transferred, all print activity to protect the integrity of the company. We are a 24/7 unsupervised work environment. By using Sonar, we obtain a virtual review of each employee through their 8 hr shift.

Cons

purchasing of SmartCamera Snapshots is an approximate guess to your actual need. We used up 1 unit (10,000 snapshots) in less than a month for a single employee. Recommendation, the quantity should include a few every month of the subscription with no carry over.

Pros

Nothing. It never worked properly, even after live chat support remoted into our computer.

Cons

Customer support is lacking. Software doesn't accurately report information.

Alternatives Considered

Reasons for Switching to InterGuard

Pros

Easy for us to use and quick with details need to find out who isn't a productive member of our team. The moment you sign on you will see who or what department you need to watch the most, after making adjustments to your allowed list you will see an improvement in team performance. Time thieves are caught red-handed.

Cons

Add an option to block a website with one click per department or network-wide. Need to be able to see keystrokes when it is not in a chat or email.

Pros

InterGuard is easy to setup for general monitor. When specific investigation is required, InterGuard provided all the evidence required.

Account Manager and Support Team is knowledgeable and helpful, making every contact a pleasure.

Staff learn and understand that company resources are to produce return for company, and for themselves.

Cons

Staff morale dropped initially, however, gradually improves after bad branches are removed.

Prior to the rollout of InterGuard, coordination with Senior Management, IT, HR, legal and all departmental heads was necessary. We are a global company and legal consultation must occur to ensure what we do is compliant.

Pros

In theory, it is plug and play. Very useful product to easily review employee activity and be able to filter down to details very quickly. Has a lot of lovely features which potentially are invaluable.

Cons

You need to be mindful of Antivirus software on Windows and Android updates and the resources required to implement.

Pros

It is very easy to setup and use and i have never had an issue with the monitoring and reports.

Cons

So far I have not found any problems that would stop me from recommending it to anyone.

Pros

It was able to capture key words and highlight it to the admin for further investigation. This saves a lot of time and can reveal a few surprises that wouldn't have been found out.

Cons

The pricing structure is a bit too high and it can be nullified by some anti virus software such as McAfee

Pros

Easy to install and start working with it.

Cons

It stopped working after a week. Support recommended reboots which were done. Never worked again. Did not have loads of time to spend to get this to work.

Pros

Easy to install & Highly configureable. the support team did try to help me alot when i had some issues installing the software on Old Computer.

It personally helped me managed a case of an employee that doing personal business work while at the office

Cons

Nothing i can think about right now.
Very happy with this software

Pros

There is nothing good about the software. It constantly disconnects. It has issues with all the browsers.(Chrome and Internet Explorer.

Cons

It disconnect all the times from the computer. It slows down your browser. I tried to cancel the subscription and they said it was not possible because I log in once in April and that automatically renewed my subscription. The reason I log in was to cancel the product not to use it. They will offer no solution. Horrible customer service.

Pros

Install was easy, however everything else was a nightmare, the cons outway the pros on the software.

Cons

Does not capture what the client needed and slowed down the computer, support was lack luster and takes forever to get to anyone

Pros

I like that this software stays out of the way of most anti-virus packages and it does not duplicate security software that is likely already in place.

Cons

I really am having trouble thinking of what I don't enjoy about this platform. I haven't run into any issues that their excellent support hasn't helped me resolve.

Pros

The ability to catch everything the user captures on his computer through a keylogger (even the raw) and then correlating the events giving an in-depth view of all employee activity enabling granular management .

Cons

More real time reporting is missed at some points to alert about malicious behavior or data exfiltration.

Pros

I think the website blocking works well to a degree.

Cons

I think the reporting features are lacking.

Pros

The goal of this software was to provide a non-invasive, easy to use solution to monitor computer/internet usage on equipment. It works and provides all the information you need to know what is going on/or not going on during a production day.

Cons

Really nothing as everything is upfront.

Pros

The reports are easy to read and unintrusive to my employees

Cons

the reports are daily, but I requested this

Pros

The software was pretty straightforward to set up, especially when compared to others I tried and had to fight the antivirus software to even download. This is thorough and will alert me on key words, etc.

Cons

The one thing I do not like is the purchasing of the screenshots, I did not realize it'd actually run out and you'd have to buy more until it hadn't taken a screenshot for a few days. I purchased more and it ran out quickly so I do not think I'll even worry about getting screenshots now because that can get pricey in a hurry.

Pros

I really like the web-based access. I can monitor our employee's computer use from anywhere I have internet access.

Cons

I don't like that we have to pay extra for screenshots. Other monitoring software I've used allows free continuous screenshots. Because it is expensive to use screenshots, we cut down how many screenshots each PC uses. We have is set to screenshot only every 30 seconds. This saves screenshots(money) but it has caused us to miss critical issues. By the time you add in the expense of screenshots, you'd be better off to purchase more expensive software which includes continuous screenshots in the purchase price.

Pros

InterGuard silently runs on the most common platforms.

Cons

The InterGuard software fails to record screenshots or data activity too often and requires support tickets to be opened to resolve. The uninstall process does not consistently recognize manager or admin passwords to uninstall when finished using on a target. This leads to orphaned software being left on the target machines or having to wipe and reinstall the operating system to remove. These areas need improvement.

Pros

I like this software because how it monitors the activity and really keeps track of what is being done on systems by staff. The reports are detailed and provide data that can be presented easily to management.

Cons

I have not found anything I don't like about the software at this point.

Pros

The cost of the software was the most appealing and that I could buy 1 license because I only have 1 employee .

Cons

Issues with installing. I had Interguard dial in to install and they did not install a extention that is needed for when the user uses Chrome so the system was not picking up the data. So had to have them go back and do that and now there are issues with the time stamp on emails being 6 hours off that they are working on. Also it will go days without pulling data and they have had to do a resent and then 2 days later it updates everything and I can see the data. I was hoping for this to be very fluid and it has not been.

Pros

I have no strong positive feelings toward any aspect of the software at this time

Cons

non user friendly interface, purchased primarily to track active computer use vs idle time and that option is not easily available if even possible

Pros

The smart screenshot are very useful to see what really happen on the screen.

Cons

Sometimes the application does not record the activity.

Pros

I had great difficulty with the initial installation but Technical Support was great and provided the information I needed to complete the implementation.

Cons

I just installed the software for a client

Pros

very easy to use, great report functionality, camera is amazing with updates!

Cons

nothing negative at this time, its been a pleasure

Pros

Silent installer works well around antivirus software

Cons

Requiring more than 10 licenses for the silent installer was hard as we only needed a few licenses

Pros

Ease of use and overall features. Best feature is screenshots.

Cons

Setting up anti-virus protection exemption.

Pros

The support provided by Interguard is one of the best - from sales to support. The fact that it also has both DLP and end point lock down features is a major bonus.

Cons

The user interface feels dated and difficult to navigate for users who are not very tech-savvy.

Pros

Back end reports good. Alerts, keywords

Cons

Difficult implementation.
Too many tweaks.

Pros

I appreciate the fact that this software gave me the proof I needed to make a staffing change without running the risk of a successful unemployment claim!

Pros

Search, sort, keystroke catch and archive, screen shot, keyword setting, email aggregation, plus the wonderful customer services

Cons

Documentation seems needing to improve. If there is more video or instructor guided training, that would be even better

Pros

Phone tracking and monitoring of usage. Quick to use, once you understand the interface

Cons

online interface a bit cluttered. Not alot of online FAQ