About ServiceGuru Kiosk

ServiceGuru Kiosk is a cloud-based solution that helps businesses automate processes for collecting customer feedback through kiosk devices across multiple locations. Key features include remote update/installation, usage reporting, virtual keyboard, wireless internet access and touch screen functionality. Designed for service-based businesses of all sizes, ServiceGuru Kiosk lets users upload staff images for customers to post reviews and comments against the services provided by them. It allows firms to build surveys for assigning attributes against employees to evaluate service quality and improve the efficiency of workers. Additionally, the solution enables enterprises to develop performance benchmarks and generate reports for providing weekly updates about location comparison, satisfaction ratings and employee feedback. Mobile application for iOS devices is also offered by ServiceGuru Kiosk that allows users to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, FAQs and other online measures.
ServiceGuru Kiosk staff overview screenshot
ServiceGuru Kiosk employee rating screenshot
ServiceGuru Kiosk customer feedback collection screenshot
ServiceGuru Kiosk staff overview screenshot-thumb
ServiceGuru Kiosk employee rating screenshot-thumb
ServiceGuru Kiosk customer feedback collection screenshot-thumb

ServiceGuru Kiosk pricing

ServiceGuru Kiosk does not have a free version but does offer a free trial. ServiceGuru Kiosk paid version starts at USD 129.00/month.

Starting Price:
USD 129.00/month
Free Version:
No
Free trial:
Yes

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ServiceGuru Kiosk Reviews

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 7 View all reviews
Verified Reviewer
  • Industry: Hospitality
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/02/2019

Great tool for measuring and improving customer service

Pros

Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons

Improved reporting would be nice but I know they are working on enhancements.

Shel H.
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/02/2019

A must-have for customer facing companies

It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

Pros

The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons

That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

Johnny B.
  • Industry: Restaurants
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 01/02/2019

Service Guru - Great for a different point of view

Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Pros

The immediate feedback and the quantity of reviews coming from customers dining in.

Cons

Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

Stephanie M.
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2019

SG review

This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Pros

The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons

I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.

Response from ServiceGuru

Thanks for the great feedback Stephanie.

Replied 31/01/2019
Aimee E.
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/01/2019

ServiceGuru Rocks

Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Pros

The Ease of patients being able to navigate their way

Cons

There is nothing that I don't like about this software

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