--- description: Review of Caterbook Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Caterbook | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Hotel Management Software](/directory/4504/hotel-management/software) > [Caterbook](/software/84851/caterbook) # Caterbook Canonical: https://www.softwareadvice.com.au/software/84851/caterbook Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/84851/caterbook?page=2) > Caterbook is a cloud-based reservation solution, which assists bed and breakfast, guest houses, serviced apartments and hotels with room booking and billing. Key features include customer management, deposit handling, quotation, electronic point-of-sale and notifications. The application helps supervisors manage occupancy, set up price ranges and sync the availability with the calendar. Its channel management module helps update rate plans on various online listing sites such as Booking.com and Expedia, allowing teams to generate marketing reports. Additionally, staff members can calculate and adjust tariff rates based on parameters such as customer type, time, day and more. Caterbook integrates with in-house payment gateway Caterpay, enabling customers to add credit cards, make payments and generate invoices in real-time. The solution is available on a monthly subscription and support is provided via phone, email and documentation. > > Verdict: Rated **5.0/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 24 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Caterbook - **Founded**: 2005 ## Commercial Context - **Starting Price**: GBP 70.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Gibraltar, Guernsey, Ireland, Isle of Man, Jersey, Malta, United Kingdom ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Notifications - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Catering Management - Channel Analytics - Channel Management - Credit Card Processing - Customer Database - Customer History - Customer Support ## Integrations (4 total) - Epos Now - OpenKey Front Desk - RoomPriceGenie - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Hotel Management Software](https://www.softwareadvice.com.au/directory/4504/hotel-management/software) ## Related Categories - [Hotel Management Software](https://www.softwareadvice.com.au/directory/4504/hotel-management/software) - [Hotel Front Desk Software](https://www.softwareadvice.com.au/directory/671/front-desk/software) - [Hotel Channel Management Software](https://www.softwareadvice.com.au/directory/4345/hotel-channel-management/software) - [Channel Management Software](https://www.softwareadvice.com.au/directory/256/channel-management/software) - [Online Booking Systems](https://www.softwareadvice.com.au/directory/432/reservation/software) ## Alternatives 1. [eZee Absolute](https://www.softwareadvice.com.au/software/11628/ezee-absolute) — 4.6/5 (405 reviews) 2. [Sirvoy](https://www.softwareadvice.com.au/software/156859/sirvoy) — 4.7/5 (301 reviews) 3. [ResNexus](https://www.softwareadvice.com.au/software/3094/resnexus) — 4.8/5 (428 reviews) 4. [Little Hotelier](https://www.softwareadvice.com.au/software/140581/littlehotelier) — 4.0/5 (220 reviews) 5. [Stayflexi](https://www.softwareadvice.com.au/software/412632/stayflexi) — 4.7/5 (155 reviews) ## Reviews ### "We have used Caterbook for years - give it a try\!" — 5.0/5 > **Emma** | *13 November 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Caterbook has helped our business to manage, keep track and spot trends to ensure we get the best use out of our rooms and advertising spend for a number of years. The emails that we can send to guests are professional and can be personalised and amended to suit. Whenever we have had had call to contact customer support they have been incredibly helpful and patient (especially for those of us who are not as tech savvy as others\! ) The reports make comparing year on year differences simple. Overall Caterbook has been great for us as a business. > > **Cons**: We wish there was a linked table management and PLU system as integration of all 3 would be a massive help to us. > > Caterbook has truly been helpful to our business and continues to provide us with a reliable , accurate, helpful hotel management system day in day out, all available from anywhere in the world. ----- ### "Oakwood Farm Chester" — 5.0/5 > **Peter** | *6 November 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and always able to get direct telephone customer support / training which we find very useful > > **Cons**: Nothing Really, if I had to be picky, I would say it is not the cheapest system out there.But for me this is outweighed by its ease of use and customer service > > We have been with caterbook a number of years now, in that time other products have contacted us to demonstrate there system . BUT I have remained as I have found it to be far better and I value the ability to contact them quickly ----- ### "Caterbook review" — 5.0/5 > **Tracey** | *2 November 2024* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: I like the simplicity whilst still offering loads of features, and also having direct contact with the staff who happily welcome feedback and more often that not, act on it with the updates > > **Cons**: When applying my pricing, the screen looks overwhelming, so would be great to be able to break up the screen like a calendar view > > Very positive overall experience, great to deal with ----- ### "Excellent product and even better service\!\!" — 5.0/5 > **Leanne** | *8 July 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The simplicity of the software, I have used multiple PMS systems in the past and this is by far the easiest to navigate. > > **Cons**: I can't say there's anything I least like at the moment as everything we have required or needed has either been set up by the team or something they are working on to upgrade the system. > > The experience has been amazing, even from the initial sales calls and setup calls, nothing has been too pushy and done at a pace that has been manageable for the team. ----- ### "Love Caterbook" — 5.0/5 > **Kerry** | *17 November 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The customer service is excellent. Unlike other providers, you can call a UK number (Monday to Friday)and speak to the same operatives time and time again, who are extremely pleasant, efficient and helpful. Even at weekends if you have a problem, you can call and leave your number and they always call you back promptly. The initial setup was made so easy, and \[sensitive content hidden\] did everything she could to make it an easy transition from our last channel manager. > > **Cons**: It’s not 100% useable on mobile phones so we’ve had to buy an iPad with data roaming which we take with us when out of the office. > > Our overall experience with Caterbook has been a great one. Haven’t had any real problems and any small issues I’ve had, are always resolved by calling the customer service phone number. Excellent service all round\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/84851/caterbook?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/84851/caterbook) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data