---
description: Review of Track Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Track | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Track](/software/85448/tracksale)

# Track

Canonical: https://www.softwareadvice.com.au/software/85448/tracksale

> Tracksale is a cloud-based solution designed to help businesses automate the entire customer relationship lifecycle through feedback collection, digital campaigns, messaging and more. Key features include trend analysis, customizable templates, reporting and multi-channel collection.


Teams using Tracksale can manage tags to calculate net promoter score (NPS) and gain insight into their business performance, facilitating decision making and customer satisfaction. It comes with an autopilot functionality to automatically categorize client reviews and store them in a unified repository for future reference. Additionally, integration with WhatsApp messenger allows businesses to manage operations using mobile devices across multiple locations. 


Tracksale helps users send emails and text messages to streamline communication across organizations. Mobile applications for Android and iOS devices are also offered and support is extended via documentation, FAQs, phone, email and other online measures.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Track
- **Location**: Belo Horizonte, Brazil

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus and 230 more

## Features

- CRM
- Campaign Management
- Complaint Monitoring
- Customer Experience Management
- Customizable Templates
- Dashboard
- Document Storage
- Gamification
- Gift Card Management
- Interaction Tracking
- Internal Chat Integration
- Knowledge Management
- Lead Generation
- Loyalty Cards
- Loyalty Program
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software)

## Related Categories

- [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software)
- [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software)
- [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software)
- [Gaming and Casino CRM Software](https://www.softwareadvice.com.au/directory/340/gaming-casino-crm/software)
- [Hotel CRM Software](https://www.softwareadvice.com.au/directory/339/hospitality-hotel-resort-crm/software)

## Alternatives

1. [Thryv](https://www.softwareadvice.com.au/software/66581/thryv) — 4.2/5 (515 reviews)
2. [Efficy CRM](https://www.softwareadvice.com.au/software/38575/efficy) — 4.0/5 (90 reviews)
3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6974 reviews)
4. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (991 reviews)
5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews)

## Reviews

### "A survey tool to research customers NPS & Employee NPS" — 4.0/5

> **Verified Reviewer** | *30 March 2020* | Internet | Recommendation rating: 6.0/10
> 
> **Pros**: Easy step-by-step survey setup and customizable answer templates, with an omnichannel survey sender (ranging from Whatsapp to the traditional E-mail)
> 
> **Cons**: The tool did not received new features or substantial updates since 2018, and searching the survey database beeing a very annoying thing to do (it looks like a big excel spreadsheet).
> 
> It is a reliable, but expensive, program to setup and send surveys.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/85448/tracksale)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/85448-Tracksale/> |
| en-AU | <https://www.softwareadvice.com.au/software/85448/tracksale> |
| en-GB | <https://www.softwareadvice.co.uk/software/85448/tracksale> |
| en-IE | <https://www.softwareadvice.ie/software/85448/tracksale> |
| en-NZ | <https://www.softwareadvice.co.nz/software/85448/tracksale> |

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