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About Rentals United
Rentals United is a cloud-based channel management solution, which assists vacation rental managers with management of online reservations and guest communications. Key features include room bookings, pricing analysis, messaging and data synchronization.
The application enables users to list properties on multiple websites and update pricing and availability details in real-time. Teams can use the mobile application to manage property calendars, access reservation details and receive booking notifications. Further, it allows property managers to adjust pricing based on factors such as a number of guests and duration of stay.
Rentals United comes with an open API and integrates with third-party listings applications such as Airbnb, Wishbox, Booking.com, Expedia, Tripavisor, Trivago, Wishbox and more. Its connection with payment processing tools such as Stripe and HomeAway enables hosts to collect guest payments in multiple currencies.
The system is available on monthly subscriptions and support is provided via phone and online help desk.
Rentals United pricing
Rentals United does not have a free version but does offer a free trial. Rentals United paid version starts at EUR 19.00/month.
Starting Price:
EUR 19.00/month
Free Version:
No
Free trial:
Yes
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Rentals United Reviews
Feature rating
5 reviews of 135
View all reviews
Jarry
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 29/08/2018
Outstanding Customer Service
We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!
Pros
I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.
Cons
You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!
Thom
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 23/03/2023
Rentals United is a must-have for large-scale property management on OTAs
Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.
Pros
It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS.
Cons
Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there.
Alternatives Considered
NextPax Channel Management SystemReasons for Switching to Rentals United
They were easier to work with and had a better existing relationship.Response from Rentals United
Hi Thom,
Thank you for your review and nice words. We are pleased to know Rentals United has been a must-have for your company. We constantly look to improve and it is great to hear how much you value our platform and customer support.
Again, thank you for the encouraging words.
Replied 27/03/2023
Zohar
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
1
Reviewed on 06/09/2023
Rentals United a waste of time if you are looking for additional OTAs exposure
Complete waste of time!
Pros
The purpose I used Rentals United was to connect with Google Rentals and plenty other Otas, Renatals united connect with.Complete loss of money and waste of timeOut of 12 reservations I got through rentals united in 6 months only 1 really showed up.
Cons
Complete waste of money and completed waste of time.The OTAs I connected with through Rentals United dont seem to screen guests reservations.in 6 months of use I only had 12 reservations and 11 cancellations!I had my calendar dates blocked by guests that never paid and eventually were cancelled by my team or by them selves.I lost money due to blocked dates by bogus guests
Response from Rentals United
Hi Zohar,
We are sorry to hear you have had a negative experience with our platform. Our Customer Success team has been in contact with you for the past weeks, offering meetings in order to resolve pending issues and to optimise your account. We are happy that the pending issues now have been resolved.
You are using Rentals United in combination with your PMS which has direct connections to the big OTAs. Rentals United offers additional connections to other sales channels, from which you have received several reservations.
With regards to these reservations, some guests have cancelled their reservation and received a refund according to your cancellation policy. Guests, unfortunately, sometimes need to cancel their accommodation. We recommend reviewing if the cancellation policies you currently work with, are still a good fit for your business.
While it is correct that we usually see a 25% increase in reservations, it is important to keep in mind this includes reservations from the biggest OTAs. These are connections that you are not using with your PMS, not with Rentals United and therefore you probably have not seen this mentioned increase. We do apologise for the confusion in this matter. If you have additional questions about this, don't hesitate to reach out to us.
Thank you for your feedback and taking the time to express your concerns.
Replied 19/10/2023
Bart
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 21/04/2021
Good value for money and customer support
ALL IN ALL, good value for money and a solid product that is being improved constantly.
Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.
Pros
STRONG POINTS
1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London.
Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue.
2. PRICE
The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay.
You can integrate some external software which I describe below and that costs extra.
3. INTEGRATION WITH OTHER SERVICES
We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great.
For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually).
These apps are optional, and you pay extra for them, but we are glad we found them!
Cons
Free FEATURES could improve
1. BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function.
2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU.
3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.
Response from Rentals United
Hi Bart!
Thank you so much for this amazing review!! We really appreciate your feedback and we are happy that you are satisfied with our product and service.
All the negative points you have stated will be taken into consideration for future platform updates.
We wish you a wonderful and productive season!
The RU Team
Replied 04/05/2021
Kimberly
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 07/06/2021
Couldn't be happier!
Pros
We switched to Rentals United and the experience has been awesome! They have excellent customer service, their training is very well organized and helps you feel confident adding new channels to distribution before you are on your own, and their troubleshooting process is so much easier than what we have worked with in the past. We saw an immediate increase in bookings across our hotel channels and haven't had any issues stemming from their software. They have excellent communication and respond very quickly!
Cons
No cons so far! Easy to use, love the layout, good design, increased our bookings and website placement.
