--- description: Review of Konnect Insights Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Konnect Insights | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Social Media Monitoring Software](/directory/4221/social-media-monitoring/software) > [Konnect Insights](/software/86033/konnect-insights) # Konnect Insights Canonical: https://www.softwareadvice.com.au/software/86033/konnect-insights Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/86033/konnect-insights?page=2) > Konnect Insights is a cloud-based customer experience solution, which helps businesses of all sizes across aviation, finance, retail or media track conversations across web and social media channels and manage brand reputation. Konnect Insights includes a social CRM module, which allows agents to resolve queries and handle workflows through queuing, ticket history and classification. Using the crisis management module, professionals can determine the audience's social media presence and receive real-time alerts about their response. Marketers can detect trends, pain points, and hits and misses via the social analytics tool. Konnect Insights offers integration with various third-party applications such as Yellow.ai, Knowlarity, Slack, HubSpot, and more. It comes with a mobile application for iOS and Android. Pricing is available on request and support is extended via documentation. > > Verdict: Rated **4.6/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 19 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Prudence Analytics and Software Solutions - **Location**: Mumbai, India - **Founded**: 2014 ## Commercial Context - **Starting Price**: INR 500.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is primarily based on volume of conversations (mentions). - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: India ## Features - Audience Targeting - Automated Publishing - Brand Tracking - Campaign Analytics - Collaboration Tools - Competitive Analysis - Competitor Monitoring - Customer Engagement - Customizable Reports - Dashboard - Engagement Tracking - Influencer Tracking - Multi-Account Management - Multi-Channel Data Collection - Performance Metrics - Post Scheduling - Real-Time Notifications - Reporting/Analytics - Reputation Management - Sentiment Analysis ## Integrations (3 total) - Knowlarity - Slack - yellow.ai ## Support Options - Chat ## Category - [Social Media Monitoring Software](https://www.softwareadvice.com.au/directory/4221/social-media-monitoring/software) ## Related Categories - [Social Media Monitoring Software](https://www.softwareadvice.com.au/directory/4221/social-media-monitoring/software) - [Social Media Management Tools](https://www.softwareadvice.com.au/directory/1666/social-media/software) - [Social Media Analytics Tools](https://www.softwareadvice.com.au/directory/3525/social-media-analytics-tools/software) - [Social Listening Tools](https://www.softwareadvice.com.au/directory/4477/social-listening-tools/software) ## Alternatives 1. 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[Brandwatch](https://www.softwareadvice.com.au/software/191170/brandwatch) — 4.2/5 (235 reviews) ## Reviews ### "Best for ORM & Social Listening" — 5.0/5 > **Verified Reviewer** | *31 July 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Best customer service Easy to use Layman friendly Covers all social platforms Plus Play store \& App store > > **Cons**: Gives 1 month's historical data only The team should let us know about the Tool updates simultaneously ----- ### ""A tool which serves value for money"" — 5.0/5 > **Shrutika** | *11 November 2019* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: Its a very consistent \& glitch free tool. It covers maximum metrics in social profile tracking. Very flexible team who always ready to take your inputs \& implement them as early as possible. Entire team makes sure of excellent client management. Overall the tool is good for customization \& serving us best value for money compare to other tools. > > **Cons**: Search module could have been much simpler / more dynamic in nature keeping in mind changing needs to the industries. Post \& comment insights have been part of same module as they belong 1 single unit. Some consolidation of modules should take place to serve more objectives / insights ----- ### "Excellent tool with great features and more importantly simple and beautiful user experience" — 4.0/5 > **Manpreet Kaur** | *15 August 2019* | Public Relations & Communications | Recommendation rating: 2.0/10 > > **Pros**: All-in-one, very comprehensive,  Good in all aspects of listening , customer experience management, analytics, dashboards, BI tools, publishing. More importantly simple and excellent user experience. > > **Cons**: Nothing as such. It is ever evolving so need more tutorials on new features. The tool is exhaustive > > The best tool I have used so far. Automation of tickets, classification, Queuing are some of the best features. ----- ### "A very neat and clean interface and very user friendly for agents. Our overall turn-around-time has" — 5.0/5 > **Amin** | *29 June 2020* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Offers an all-in-one tool and works seamlessly for agents who do response management and also for marketing and analysts who look at dashboards and listening / benchmarking reports. Easy to use and very friendly. Data is very rich and you don’t have to do any manual search. Covers all public platforms and for private platforms has more integrations than other tools. > > **Cons**: Difficult to find documentation on some of the features of the product. ----- ### "Excellent CRM/ social listening tool to manage crisis communication at a reasonal price" — 4.0/5 > **Reshma** | *14 January 2020* | Publishing | Recommendation rating: 9.0/10 > > **Pros**: The features and services offered by Konnect Insights are easy to use and user friendly. The reports generated can be sent to anyone for quick view. You don't need to login to view the reports. Customised dashboards helps to present data with actionable insights. 90% of the sentiment analysis provided by the tool on social media post analysis is authentic compared to any other listening tool available. Analysis of Instagram stories is really good. Analysis of posts and insights gathered from competitor social media channels is really commendable. Instant support from Konnect Insights customer service team. Details mentioned in the graphs are detailed and each graph is clickable for more information. It has also launched social media command centre recently and now we love it more. Overall the tool has never disappointed me ever since I started using it. > > **Cons**: Currently it does not capture activities on TikTok which is a big challenge for music record label like us. We do lot of influencer activity on TikTok and thousands of audience create videos everyday using our song. We don't have a tool that can capture TikTok activity as of now. > > Konnect Insights has helped us to realise the gaps in our marketing campaigns over the years. It has helped us to close those gaps and also helped us to understand strategies used by competitors to promote their products. It has helped us to do first hand research around products released by competitors and to stay updated. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/86033/konnect-insights?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/86033/konnect-insights) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data