About Jane

Jane is a practice management solution that helps health and wellness clinics streamline operations related to appointment booking, billing, charting and more. It allows patients to view and choose services, treatments and practitioners as per specific requirements. Jane enables clients and healthcare professionals to automatically receive notifications for bookings, confirmations and appointment reminders. It lets users create a database of patient charts and add photos or videos to track progress on a centralized platform. Clients can utilize the platform to quickly process payments by storing credit card details and receiving electronic invoices. Additionally, clinics can set up daily classes or group bookings for a predefined number of participants. Jane lets administrators set up permissions, restricting users from viewing, editing or deleting information. It is available on monthly subscriptions and support is extended via phone, documentation, email and other online measures.
Jane Software - Jane Appointment Email Confirmation
Jane Software - Jane Patient Balance
Jane Software - Jane Telehealth Appointment
Jane Software - Jane Patient Charts
Jane Software - Jane Provider Dashboard
Jane Software - Jane Book an Appointment
Jane video
Jane Software - Jane Appointment Email Confirmation - thumbnail
Jane Software - Jane Patient Balance - thumbnail
Jane Software - Jane Telehealth Appointment - thumbnail
Jane Software - Jane Patient Charts - thumbnail
Jane Software - Jane Provider Dashboard - thumbnail

Jane pricing

Jane does not have a free version and does not offer a free trial. Jane paid version starts at USD 54.00/month.

Starting Price:
USD 54.00/month
Free Version:
No
Free trial:
No

Alternatives to Jane

Jane Reviews

Feature rating

Value for Money
4.8
Functionality
4.6
Ease of Use
4.6
Customer Support
4.8
5 reviews of 359 View all reviews
Steve
Steve
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 28/10/2023

Jane in the most clinician friendly patient charting app

Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.

Pros

We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.

Cons

One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.

Response from Jane Software

Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you.

Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers.
-Caitlin on behalf of the Jane Team

Replied 23/11/2023
Melissa
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/02/2024

NO EHR Company has customer service better than Jane!

No EHR can be all things to all people, but Jane comes close.

Pros

Their top notch customer service- always prompt, helpful and friendly.

Example: Once when I had a specific billing question, they went into a dummy account and did a video so I could see, step by step, exactly what to do- then they emailed it so I could look at it on my own time. Other times, they will email screen shots. Quickly available on phone, chat, or email.

Cons

I am not computer savvy so I have had lots of questions but they always provide easy to understand, step by step instructions.

Response from Jane Software

Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App

Replied 15/02/2024
Elysia
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 09/03/2023

Jane Helped Defraud my Private Practice

I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00

Pros

When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.

Cons

After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.

Response from Jane Software

Ali here, co-founder and Co-CEO of Jane.

Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews.

Infuriatingly, this return would have happened in the same way regardless of what processor you were using.

Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss.

We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair.

Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid.

This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way.

Replied 15/03/2023
Delphine
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/02/2024

Very good chiropractic software

Pros

Easy to use, lot of options, easy for patients.

Cons

That the platform is not in french. Not user friendly when working in a french environment if your employee do not speak english (Quebec, Canada)
An app could be great for phone

Alternatives Considered

GOrendezvous

Reasons for Switching to Jane

More options for a lesser price, more user friendly.

Response from Jane Software

Hi Delphine. Thank you for the kind words here, they’re so appreciated. We love to hear that you’re finding Jane easy to use for both you and your patients - that’s one of our favourite things to do! I hear your feedback - while you can have the patient-facing side of Jane set to French, Jane’s administrative side is not written in French. While not perfect, something we see some practices do is use the built-in translating feature of their web browser which works quite well. We always want our users to be happy with Jane, so I hope we can continue to do that for you. Thank you for being a part of our community! :)

Replied 21/03/2024
Shig
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 01/02/2024

Great for any organization

Absolutely great. I think it is one of the best programmed app.

Pros

Aside from having so many features which was a bit challenging to figure out, jane has everything a practice needs.

Cons

The fees are on the higher end compare to other apps.

Response from Jane Software

Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to [email protected]. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App

Replied 15/02/2024

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