Jane

Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best?

Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic.

We are so lucky that you chose Jane and we hope there are many more years ahead of working together.

-Caitlin on behalf of Jane

Thank you for sharing such a thoughtful review of Jane! We’re thrilled you’ve loved your experience over the past three years. Hearing that our customer service team has been helpful means the world to us—we’ll share your kind words with them!

We know setting up chart notes can feel overwhelming at first, but we’re glad shared templates and easy updates have made it smoother for you. Feedback like yours helps us keep improving!

It’s amazing to hear how Jane saves you time with automation and online booking, allowing your single-provider clinic to run without extra admin staff—so inspiring!

Thank you for appreciating our updates, feature testing, and voting system. We love empowering users to shape Jane into a tool that truly works for them.

David, thank you again for trusting Jane to support your clinic and patients. We're always here if you need us!

-Caitlin, on behalf of Jane

Hey Colleen. Thank you for sharing your experience with Jane—we appreciate you taking the time to leave such thoughtful feedback. It’s awesome to hear you enjoyed the intake process for clients and found our Template Library helpful.
That said, we’re sorry to hear that setting up your practice was complicated. It sounds like the process was frustrating for you, especially with the hiccups around creating a test client and being locked out of your account. Ugh, that’s definitely not the kind of first impression we want anyone to have. We’re glad our Support Team was able to lend a hand and was kind in the process, but understand how tough that must have been during such an important stage of getting started.
We’re grateful to you for giving Jane a go and trusting us to support your practice—even if it didn’t end up being the right fit this time. Wishing you all the best as you move forward, and if the stars align, we’d love the chance to reconnect down the road.

-Jane Team

Thank you so much, Lynette, for your thoughtful and uplifting review—it truly made our day! We’re thrilled to hear that working with Jane has been such a positive experience for you and that the videos helped guide your decision.

Knowing there’s nothing you’d change about Jane and that we’ve become your go-to? We’re absolutely over the moon! Your kind words about our customer service mean the world to us. It’s our goal to ensure every interaction feels like someone genuinely has your back, so hearing that it resonates with you is an incredible win for our team.

We’re honored to support your clinic and be part of your journey. If there’s ever anything we can do to make Jane even better for you, please don’t hesitate to reach out—we’re always here to listen. Wishing you and your clients all the success ahead!

-Caitlin, on behalf of Jane + the team

Hi Dona. Wow, thank you so much for the glowing review! We LOVE, LOVE, LOVE that you LOVE Jane. 💚 It’s such a joy to hear how easy you’ve found Jane to use and that you think it’s one of the best EHRs out there. Your kind words about the customization really made the whole team’s day. 😊

Starting your own practice is such an exciting time, and we can absolutely understand how every expense adds up. Have you had a chance to check out our Balance Plan yet? It was created specifically with practitioners like you in mind who are building their client base or working part-time. It’s also flexible, so you can move plans whenever your practice grows. Either way, we're always open to listen to more feedback if you have it.

Thanks again for taking the time to share your experience with us. It truly means the world that you’ve trusted Jane to help support your practice. We're always here cheering you on, and hope to see you again!

-Caitlin, on behalf of Jane

Thank you, Susan, for sharing your experience with Jane! We’re thrilled to hear Jane provided a strong foundation for your practice and that you found it easy to use. Your kind words mean so much to us—it’s truly an honor to know Jane played a role in the early stages of your growth.

As your practice evolves, we want Jane to grow alongside you. We’d love to better understand what it was about the notes feature that led you to explore other options. Your feedback is invaluable and is exactly what helps us continually improve to meet the needs of expanding practices like yours.

Thank you for choosing Jane during such a pivotal time in your journey. It’s been a privilege to support you, and we’re excited for what's ahead for you and your team as you continue to grow and thrive!
Wishing you every success in the future.

-Caitlin, on behalf of Jane

Bridget, thank you so much for sharing this fantastic review! We’re thrilled to hear that Jane has been such a valuable addition to your clinic—that’s exactly what we strive for. :)

Your note about checking if appointments are up to date is interesting and could be worth looking into. If you’re open to it, our support team would be more than happy to investigate further. Feel free to share any details, and they’ll gladly take a closer look to make sure everything is all good.

We’re truly grateful that you’ve chosen Jane as part of your clinic’s team and that we get the privilege of helping you focus on what you do best—caring for your patients. Thank you for your trust, and again for taking the time to share this with us!

-Caitlin, on behalf of Jane

Hi Ross, thank you so much for taking the time to leave such thoughtful feedback! We're thrilled to hear that you found Jane easy to implement and that the template library has been a helpful tool for creating and sharing SOAP notes with your team. It makes us so happy to know that our curated templates are making things simpler for your practice.

I did want to ask if you’ve explored our integration with Claim.MD? It’s a fantastic clearinghouse that makes managing electronic claims and remittance (ERA) a breeze. If you’re interested, we’d be happy to guide you through setting it up and seeing if it’s the right fit for your practice.

We’re constantly looking for ways to grow and improve, and feedback like yours is invaluable to that process. Thank you again for trusting Jane to support your cash-based practice and for sharing your experience with us. It’s an honor to play a small part in helping you focus on your patients and help run your practice.

-Caitlin, on behalf of Jane

Thank you so much for taking the time to share your thoughtful feedback with us! 😊 We're so happy to hear you’re enjoying the user-friendly layout, the group therapy hosting feature, and the ability to customize templates. It truly warms our hearts to know that these features are making a difference in how you run your practice.

We also hear you on the pricing structure for solo practices. We completely understand that it can be challenging when starting out, and we're always looking for ways to better support practitioners in every stage of their professional journey. If you'd like, feel free to reach out to us—we’d love to learn more about your experience and see if there’s something we can do to help.

Above all, thank you for trusting us to help you manage your practice. It’s an honor to support the work you do for your patients and clients, and we’re so grateful to have you as part of the Jane community.

-Caitlin, on behalf of Jane

Hi Jill. Thank you so much for taking the time to leave such a thoughtful review! We’re so glad to hear that you found Jane user-friendly and that it made scheduling for both clients and staff a breeze. It’s wonderful to know that Jane was able to simplify your administrative tasks in your role as an admin assistant at the salon. While Jane isn't often a great fit for salons, your insight is incredibly valuable as we continue to grow and refine Jane to meet diverse needs across different fields.

It’s truly an honor to have played a small part in making your workday a little easier, and we’re so grateful for the trust you placed in Jane to help run things. If there’s anything we can do for you in the future or any other feedback you'd like to share, we’d absolutely love to hear from you again.

Thank you again, Jill, for sharing your experience with Jane. Wishing you all the best in your future endeavors!

-Caitlin, on behalf of Jane

Thank you so much for your kind words, Nedine! It means a lot for us to hear that Jane’s honesty and transparency stood out to you and helped build trust right from the start - those two values in particular are so important to us here at Jane.

We’re thrilled to hear how great your import went, and that the team made things feel even better during the process. Making the transition to Jane as smooth as possible is one of our main goals, so we’ll pass along this review along to the team as a little celebration. :)

We’d be keen to hear more details on your feedback here, especially when it comes to marking someone as “out”, so that we can get more of an understanding. So if you’re ever up to it, we’re just a message away.

Thank you again for trusting Jane to support your clinic. It’s a privilege to be part of your journey and help you focus on your clients. If you ever have more feedback or need any assistance, we’re always here for you!

-Caitlin, on behalf of Jane + the team

Hi Sheila. Thanks so much for taking the time to share your thoughtful review of Jane. We really appreciate your insights and candid feedback. It’s awesome to hear you find Jane intuitive and well-supported, and that our Canadian roots add that extra layer of security for your practitioners!

It’s so interesting to hear about your challenges with limiting your day while still using Online Booking. We’d love to learn more about the challenges you’re facing in particular and how we may be able to help - such as what your day looks like, what you’ve tried, and more. If you’re open to sharing more, feel free to send a message to our email.

Your choice and trust in Jane means the world to us and plays a big part in Jane’s growth and improvement. We’re here to support your clinic and hope we can continue to meet your needs and grow with you.

-Caitlin on behalf of Jane

Hey Michelle! Wow, hearing that Jane is your go-to app in your clinic really makes our day. :) Thank you so much for the lovely review and for trusting us to help run your practice. It’s amazing that Jane is giving you more time and juggling so many roles like a pro – that’s what we love to hear!

You mentioned wanting an easier way to chat with clients and we totally get that. Our first version of Secure Messaging is in the works and, although it’s still in a small beta now, we’re excited for what’s coming in 2025.

Thanks again for choosing Jane. We can’t wait to keep being your favourite app for many more years!

-Caitlin, on behalf of Jane

Hi Homa. Oh my goodness, thank you so much for sharing your detailed and positive experience with Jane! We're so happy to hear that Jane is fitting in great for your practice and needs. Your kind words about our user interface and features mean the world to us, and it’s awesome to know your patients are benefiting, too!

We also really appreciate your feedback on the setup process. There’s definitely a learning curve and Jane’s custom nature can make things seem daunting a first. Could you give us more details on what felt tricky or how we could make it smoother?

Thank you again for choosing Jane and for being a valued member of our community. Looking forward to growing together in the future. :)

-Caitlin on behalf of Jane

Hi Kelley. Thank you for your thoughtful and honest review of Jane. We're so happy to hear that Jane was helpful for keeping track of tasks and making sure everything gets done smoothly—that’s a big win!

That said, we’re bummed to hear you wouldn’t likely recommend Jane, and we really appreciate you being upfront about why. You’re totally right—manually recording payments can be a pain, which is actually what led us to create Jane Payments. The goal was to take that headache away by offering an integrated payment system to make life easier for both staff and clients.

We know flexibility is important, and we want to make sure clinics can choose the payment options that works best for them. If you’re open to sharing a bit more about the challenges you had with payment tracking specifically we’d love to hear.

Thanks again for giving Jane a try and for taking the time to share your experience with us. If there’s ever anything we can do to help, please don’t hesitate to get in touch

Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :)

-Caitlin on behalf of the Jane Team

Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic.

Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :)

Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together!

-Caitlin on behalf of the Jane team

Hey Carolyn! :) Thanks a bunch for sharing your experience with Jane so far and deciding to join us. We're thrilled to hear you've enjoyed working with our Support Team during your setup.

Jane's got loads of features, and sure, it might take a bit to get the hang of it all. But hey, that's what we're here for! Take your time and dive into our resources, videos, and guides. Don't forget, we've got your back if you ever need a hand. Thanks again for letting Jane be part of your journey—and for being part of ours. We’re so excited to grow together!

-Caitlin, on behalf of Jane

Hey there, Krystle! Thanks so much for taking the time to share your experience with Jane and for letting us be a part of your journey. We're thrilled to hear you found things easy to use and loved the design—those are strengths of Jane’s that we cherish. Isn’t the Wait List great? It really does make a difference in keeping your schedule full without the admin work! :)

It sounds like you made a change, and we'd love to know more about what led you there. If you’re open to sharing your thoughts, we’re all ears and ready to listen, so we’ll include our email in this reply.

Of course, it's always a bit of a bummer when someone decides to leave, but our priority is for you to be happy with whatever software you choose. We wish you all the best and really appreciate you giving Jane a try.

Caitlin, on behalf of Jane

Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App

Thank you for taking the time to share your thoughts about Jane and your experience so far, Semona! We’re thrilled to hear that you’re enjoying the easy navigation and handy features—makes us do a little happy dance! It’s awesome to know that our dedication to understanding providers’ needs is hitting the mark with you as that's at the center of everything we do.
Your partnership means the world to us. Your feedback helps Jane grow and evolve to meet the diverse needs of all providers, and we can’t thank you enough for being part of this journey with us.
Take care and hope to chat soon.

-Caitlin, on behalf of Jane

Hey Morgan! Wow, thank you so much for your amazing and detailed review of Jane. It’s awesome to hear how user-friendly you find our platform and how it's helping out your clinic. We can genuinely say we’re super lucky to have customers like you who share what’s working and what could be better -- your feedback is gold and helps us teach Jane new tricks or polish up the current ones to serve you even better, so please keep sharing your thoughts!
Your kind words about Jane and our team keep us going and remind us why we do what we do. 😊 Thanks for letting us be a part of your clinic’s journey, sharing feedback that helps us shape the future of Jane, and for being such a valued part of the Jane community!

-Caitlin, on behalf of Jane

Hi Julia. Wow—8 years! That’s incredible. Thank you so much for being part of the Jane community for all this time—it honestly means the world to us. Hearing that Jane has been easier for you to use than other EHR and scheduling tools? That’s the kind of feedback that keeps us going. We’re so glad Jane has been able to make the admin side of your practice a little less heavy over the years.

We also really appreciate you sharing your thoughts about connecting Jane to accounting software. That’s something we’ve definitely heard from others too, and while we can’t make any promises, we’re always dreaming up new “skills” for Jane to learn, so who knows what the future might hold?

Thank you again for trusting us to support your practice and for letting Jane be part of your journey. It’s been such an honor to be alongside you these past 8 years, and we can’t wait to see how we can continue to support you in the years ahead.

-Caitlin, on behalf of Jane + the team

Wow, thank you so much for your kind words, Deborah! It honestly makes our day to hear that Jane has been easy to use and that merging records has been smooth sailing for you. Those unique patient account issues can be such brain-teasers, so we're always happy to help get them off your plate.

We’re so grateful you’ve had such a positive experience with Jane—it’s why we do what we do. And just so you know, we’re always here if you ever need a hand with anything down the road.

Thanks again for trusting us to be part of your clinic’s journey. We’re genuinely honored to support the incredible work you do and to help you focus on what really matters—your patients.

-Caitlin, on behalf of Jane + the team

Jenni, just wanted to say a big thank you for taking the time to share your thoughts on Jane. :) We're glad to hear that it's been smooth sailing for you and that those tutorials and videos are doing the trick.
Your feedback about being notified about completed forms or surveys is something we've heard before, so we're hoping you've added your vote and thoughts to the feature request! While it's not on our roadmap, we'll continue to listen to you and our customer's voices to ensure we're continuing to build and grow Jane in ways that will help to make your days easier!
Thanks again for your fantastic review and your awesome support!

-Caitlin, on behalf of Jane

Hi Tricia, and welcome back! Thank you so much for sharing such a thoughtful and detailed review—we’re incredibly grateful to have you with us again! :) It’s wonderful to hear that the team was able to make your return smooth and stress-free. We’ll be sure to pass on your kind words to the Support crew—they love hearing how their work makes a difference!
We’re so glad you’re finding Jane easy to use for clinicians and clients, especially features like surveys. It’s a big focus for us to ensure Jane is meeting as many of your needs as possible, so it’s always rewarding to see feedback like yours.
We love to learn what we can continue doing to make sure Jane feels like the best fit for your needs, hopefully for years to come! Thank you again for trusting Jane to help you run your clinic. It’s a privilege to support such dedicated clinicians like you—and we’re so happy you can focus on doing what you do best, caring for your clients.

-Caitlin, on behalf of Jane

Oh wow, Jennifer—thank you so much for such a thoughtful and glowing review! It honestly means the world to us to hear how much you enjoy using Jane and how our work has made a difference in your practice.

We’re so glad you find the interface clean and easy to use—that’s exactly what we aim for! We’re always striving to create features, and keep pushing forward with helpful tools like the Claim.MD integration and AI charting. It’s all part of our effort to make Jane the kind of partner that genuinely helps you manage your practice with confidence.

We’ll make sure to pass along your shout-out to the team member who helped you—feedback like this is what keeps us motivated every day!

We're so lucky to have been part of your journey for so long, and we’re so thrilled to hear that Jane continues to meet your needs. Remember we’re here for you every step of the way. You rock! Thanks for trusting us—we’ll keep working hard to make sure Jane is always one of your best employees.
-Caitlin

Thanks so much for your thoughtful review, Scott! We're beyond excited to hear that Jane's features and support have made managing your practice easier—and that resources like our Guides have been a real help. That’s exactly what we’re here for: making things simpler and more smooth for you.

We totally hear you on the learning curve and online video sessions. The videos are something we're actively working on, and your feedback helps us get better. Seriously, keep those thoughts coming—they’re invaluable to us as we continue to improve Jane!

It means the world to us that you trust Jane to support your practice. We’re so grateful to be part of your journey and can’t wait to keep helping you every step of the way. Thanks for choosing Jane—you’ve made our day!

-Caitlin, on behalf of Jane

Thanks so much for sharing your experience with Jane, Andrea! It’s awesome to hear you’ve enjoyed working with our Support Team—we’ll make sure to pass your kind words along.

Your note about the rating system in our email platform is super helpful, and we’ll take a closer look at it. Thanks for flagging that for us!

We really appreciate the thoughtful feedback you’ve shared. We’re truly sorry to hear about the frustration you ran into with staff members not being able to create their own treatments and classes in Jane, and it’s tough to hear this resulted in losing a team member. While I don’t believe we currently have plans to adjust the access levels for creating treatments, I’ll be sure to bring this up with Product to consider in the future.

Your feedback means so much to us. It helps us grow, learn, and improve for you and everyone in our community. Thanks for trusting Jane to be part of your journey—we’re grateful to have you with us!

– Caitlin, on behalf of Jane

Hi Andrew. Thank you for taking the time to share such a detailed and honest review of your experience with Jane. We're happy to hear that, overall, Jane has been working well for you and that you’ve found the platform visually appealing.

That said, we’re sorry to hear that some aspects of the platform have caused frustration and impacted your overall experience. We deeply value your commitment to working through those challenges and sharing your thoughtful feedback with us.

Insights from providers and even their patients and clients are incredibly important in helping us understand what’s working well and where we can improve. While we can’t always act on every piece of feedback, we carefully review each one, ensuring the right teams see and consider what our customers and their clients are saying.

Thank you again for helping us grow and improve—we truly appreciate your support!

-Caitlin, on behalf of Jane + the team

Hi Pam, thanks a ton for your kind words and for sharing your experience with Jane! We're over the moon to hear you love our customer support - we consider our incredible support team to be a main ingredient in our "secret sauce" and hope we can continue to meet that mark for you. It's quite a compliment to hear that you've found Jane better than platforms in the hospital you work in, but we'll take it!
Your feedback about the search functionality in treatment packages is helpful to hear, and we'd be curious to learn more if you'd be open to sharing more specific details about that. Is that when you're selling a package you're finding that a challenge?
Thanks again for choosing Jane platform and for being such an important part of our community. We're always here and look forward to continuing to help support your clinic. :)

-Caitlin, on behalf of Jane

Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options.

Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible.

Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :)

-Caitlin, on behalf of Jane

Hi Negin, thank you so much for your thoughtful review—it made our day! We’re thrilled to hear you’re loving Jane’s user-friendly interface and how it’s helping streamline your practice management.

We also appreciate your feedback on our reporting features. Reporting is such an important part of running a practice, so if you’d like to share more details on what you’d like to see, we’d love to hear—it’s feedback like this that helps guide our updates!

Lastly, we’re so glad your experience has been fantastic, and your shout-out to our support team means so much. They work hard to make onboarding smooth and stress-free, so this will make their day!

Thank you again for trusting Jane to help run your clinic and letting us play a small role in your work with clients. If you ever need help or have more to share, just reach out—we’re here for you!

-Caitlin, on behalf of Jane

Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow.

We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team.

We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community.

-The Jane Team

Hey Taylor! Thanks so much for leaving a review for Jane! It’s awesome to hear how Jane’s been helping you book appointments with your favorite clinics—no phone calls or emails needed. We love that for you!

We also really appreciate your feedback about the search function. Fun fact: we’re currently beta testing our first Mobile App for patients, and we’re crossing our fingers it’ll make things even easier for you.

Hearing from patients like you is such a treat. Don’t get us wrong, we absolutely love feedback from our customers—the amazing providers and practitioners at the clinics you visit—but there’s something extra special about hearing how Jane is making life easier for patients too. It’s another great reminder of why we do what we do.

Thanks again for sharing your experience, and we hope Jane keeps making your booking process smoother!

Caitlin, on behalf of Jane

Hey Mark! Wow, what a fantastic review—thank you for sharing your positive experience with Jane! We're thrilled to hear the cost fits your budget perfectly. It’s like we're meant to be! Helping providers and admin staff support their patients is what we’re all about. We're glad you're enjoying our Support team interactions. They're amazing, and we'll pass your kind words along!
We get your point about Jane having so many options. Super helpful, but it can feel like a lot at first. If you ever feel overwhelmed or want more info, remember we're just a call, chat, or email away and we’d love to help.
Thanks again for choosing Jane and taking the time to share this review. We're grateful to be part of your practice. :) We’re always working on making Jane even better, and we're here to support you whenever you need us.

-Caitlin, on behalf of Jane

Lorenzo, thank you so much for sharing your thoughtful feedback! It’s always a joy to hear when a customer finds Jane intuitive and user-friendly, and we’re thrilled to know how valuable the templates have been for you. Knowing that Jane makes you feel like a true professional? That completely made our day! :)
Thank you for sharing your thoughts on pricing and features. Last year, we revised our pricing and plans to meet a broader range of needs better, inspired by input from users like you. As our co-founder, Alison, has said in the past, we aim to keep Jane’s “salary” equivalent to about one hour of billable time for our customers, hopefully making it both accessible and sustainable for your practice. That said, we’re always eager to hear more about your specific perspective!
Above all, thank you for choosing Jane to support your practice. It truly means the world to us to have the opportunity to support you in helping your clients!

-Caitlin (on behalf of the Jane team)

Wow, thank you for your kind words, Stephanie. :) It makes our day to know that Jane is helping you serve your clients and yourself—that’s exactly what we aim for!
We’re so glad you find our guide to be a helpful resource and that our customer service top-notch as we really strive to provide that warm, human-first support. What would we do without awesome users like you? Your feedback keeps us motivated to keep improving and supporting your practice, and we're so grateful to have you as a valued member of the Jane community.

-Caitlin on behalf of Jane

Oh, this is such a lovely review, Mathilde. So sad to see you part ways with Jane, though we never like to see it that way when we're leaving on a good note, and it sounds like you have an exciting adventure ahead of you! Everything you've listed here that you appreciate about Jane brings us so much joy - the work we do every day results in experiences like yours and that is endlessly valuable. We're so fortunate we got to be a part of your practice for two years, so thank *you*. Who knows, maybe we'll see you again in the future - but until then we're wishing you the best of luck!

-Caitlin on behalf of the Jane Team

Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations.

Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it.

We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)

Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day!

-Caitlin, on behalf of Jane

Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support.
Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly_smiling_face:

-Caitlin, on behalf of Jane

Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day!

We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out!

Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more.

-Caitlin on behalf of the Jane Team

Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :)

-Caitlin, on behalf of Jane

Hey Stefanie. A huge thank you for sharing your insightful feedback about your experience with Jane! We're over the moon to hear that you’re finding Jane user-friendly and efficient—it's all about making your life easier when managing appointments and getting as much out of your precious time as possible. Your kind words really motivate us to keep improving what we d :)

We truly appreciate you mentioning the hiccup with not receiving those confirmation emails. We know how crucial it is to have that peace of mind knowing your appointments are locked in. We're on it and would love to dive deeper into this with you. Please feel free to drop us a line at [email protected] so we can sort it out and keep your experience as smooth as possible.

Thanks for choosing Jane to help run your clinic. We're excited about making your days easier and being part of your journey. If there's anything more we can do, just let us know—your feedback is what helps us grow!

Caitlin on behalf of Jane

Cyndi, thank you so much for taking the time to share your thoughts with us! We’re so thrilled to hear that you’ve found Jane to be easy to use, efficient, and full of evolving features—it means the world to us how much Jane has helped your clinic.

We also genuinely appreciate your kind words about our support team! Quick email replies and great customer care are things we work super hard to deliver, so knowing you’ve noticed that truly warms our hearts..
And thank you for your thoughtful suggestion - we’re always looking for ways to make Jane even better, and feedback like yours helps us know what matters most to our community.

We’re so grateful to have the chance to support you and your work. Thank you for trusting Jane to be part of your team, and if there’s anything else we can do to make your experience even better, don’t hesitate to reach out.

-Caitlin, on behalf of Jane

Joseph, thanks a million for taking the time to share such a fantastic review of Jane. :) We're over the moon to hear that Jane is hitting the mark and supporting everything you need to do—that's music to our ears! Our team, driven by a strong growth mindset, is always thinking up ways to make things even better, and we're thrilled that resonates with you.

You're a crucial part of this journey, and we'd love to hear any feedback you might have, so be sure to send it our way when it comes up! Thank you for choosing Jane and letting us be a part of your clinic adventure. We're excited to keep supporting you, your team, and your clinic for the long run.

-Caitlin, on behalf of Jane

Hey TJ! Huge thanks for sharing such a glowing review about your time with Jane so far! We really treasure our customers and their feedback, so we absolutely love to hear about how mucb you’ve enjoyed your interactions with our support team. :)

Your thoughts on memberships are super helpful, and we're always looking to improve. We're curious about your point on needing multiple memberships for different services, though. You should be able to bundle several (even dozens!) of eligible items into one membership. Let's connect and see how we can sort this out for you.

Thanks for choosing Jane and letting us be part of your journey. Here's to many more amazing years together!

-Caitlin on behalf of Jane

Hi John, thank you for sharing your feedback—we truly appreciate it. First, we’re very sorry for the frustrating experience you’ve had trying to connect with our team to set up your Jane account. Onboarding is a critical step, and we’ve fallen short. Your time is valuable, and we regret letting you down when you needed our support most.
Missed appointments and lack of communication are not the experience we want for anyone, and we’re actively reviewing what went wrong. Our team is ready to make this right and would love to schedule a call at a time that works for you. We’ll come prepared, focused, and ready to help. We’ll follow up via email to continue the conversation, but feel free to reach out anytime.
Thank you for trusting us with such an important part of your clinic’s journey. We’re grateful for your investment in Jane and look forward to rebuilding trust and supporting your success!

-Caitlin, on behalf of Jane

Thank you so much for your kind words, Jennifer! We’re delighted to hear that Jane has been easy to use, the video features are running smoothly, and the integrations are helping support your practice—all great wins in our book!

We understand that pricing can feel challenging, especially for solo practitioners like yourself. Our co-founder, Alison, who owned a practice herself, has always prioritized making it so that Jane’s “salary” is typically covered by just one billable hour. Earlier this year, we introduced new pricing plans to better address the diverse needs of our community, though we recognize they may not be a perfect fit for everyone.

Thank you again for choosing Jane to be part of your practice. It’s an honor to support the important work you do, and we’re committed to continually improving Jane to make your experience as smooth and helpful as possible. Please don’t hesitate to reach out—we’re always here to listen and support you!

Caitlin, on behalf of Jane + the team