About Birdeye

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Birdeye Software - Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.
Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard.
Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search.
Birdeye Software - Uncover opportunities to outrank and outperform the competition with Birdeye Insights and Benchmarking.
Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions.
Birdeye Software - Surveys -  Send out surveys and analyze 1,000s of responses easily
Birdeye video
Birdeye Software - Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites. - thumbnail
Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard. - thumbnail
Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search. - thumbnail
Birdeye Software - Uncover opportunities to outrank and outperform the competition with Birdeye Insights and Benchmarking. - thumbnail
Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions. - thumbnail

Birdeye pricing

Birdeye does not have a free version but does offer a free trial. Birdeye paid version starts at USD 350.00/month.

Starting Price:
USD 350.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Birdeye

Birdeye Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Support
4.6
5 reviews of 655 View all reviews
John Regan
John Regan
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2019

Great to get real time compliments via facebook and google from customers! our managers love...

fantastic. Everyone is personalable and knowledgeable.

Pros

The real time alerts, when a customer rates us on Google!

Cons

It was a bit slow to intergrate with our self storage software.

Alternatives Considered

Reputation

Reasons for Choosing Birdeye

they would NOT intergrate with our software and were slow to respond to emails and concerns

Switched From

Reputation

Reasons for Switching to Birdeye

discount with co op and also you have great reviews and internet feedback
Virginia
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 19/04/2023

We've been using Birdeye effectively for upwards of 3 years

Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

Pros

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Cons

The actual interface can sometimes be a bit difficult to navigate.

Alternatives Considered

Swell

Reasons for Choosing Birdeye

Problems with Reviews not getting published to the Google Profile

Switched From

Solutionreach

Reasons for Switching to Birdeye

Multiple features in Birdeye were superior to Swell. Price was better also.
Samantha
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 10/06/2024

Samantha Flynn's Review

I really appreciate the IT team. They are always helpful and willing to teach!

Pros

The ease of the platform set up. I also really like the social media scheduler with AI capabilities

Cons

Cannot input graphic into email campaigns. App is not very robust.

Matt
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/06/2024

Absolute Nightmare

Pros

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Cons

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

Evyn
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/03/2024

Birdeye Platform Review

Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!

Pros

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Cons

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

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