--- description: Review of Birdeye Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Birdeye | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Social Media Marketing Tools](/directory/3905/social-media-marketing/software) > [Birdeye](/software/86768/birdeye) # Birdeye Canonical: https://www.softwareadvice.com.au/software/86768/birdeye Page: 1 / 29\ Next: [Next page](https://www.softwareadvice.com.au/software/86768/birdeye?page=2) > Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors. The system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs. Conversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user. > > Verdict: Rated **4.7/5** by 704 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 704 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - Benchmarking - CRM - CRM Integration - Calendar Management - Campaign Analytics ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Social Media Marketing Tools](https://www.softwareadvice.com.au/directory/3905/social-media-marketing/software) ## Related Categories - [Social Media Marketing Tools](https://www.softwareadvice.com.au/directory/3905/social-media-marketing/software) - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) - [Social Media Monitoring Software](https://www.softwareadvice.com.au/directory/4221/social-media-monitoring/software) - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1204 reviews) 2. [Brand24](https://www.softwareadvice.com.au/software/24347/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.softwareadvice.com.au/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [ReputationStacker](https://www.softwareadvice.com.au/software/302386/reputationstacker) — 4.9/5 (43 reviews) 5. [Hootsuite](https://www.softwareadvice.com.au/software/137620/hootsuite) — 4.4/5 (3796 reviews) ## Reviews ### "Great software for any small business" — 5.0/5 > **Shrina** | *28 March 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. > > **Cons**: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both > > My overall experience has been great and I would highly recommend it ----- ### "Best Review System for Google Out there\!" — 5.0/5 > **Kini** | *16 May 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. > > **Cons**: Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. > > So far good, better than anything else i have used so far. But wishing it would get more reviews per day. ----- ### "Excellent Service, a must have for dental offices" — 5.0/5 > **Elijah** | *28 June 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The software is extremely user friendly. It takes the place of an entire team member if you ask me. > > **Cons**: The app needs some tweeks, but thats all I would say. > > Very Satisfied ----- ### "My Experience Using Birdeye: A Balanced Review" — 5.0/5 > **Ghiwa** | *28 November 2025* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. > > **Cons**: Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. > > with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. ----- ### "Highly recommend" — 5.0/5 > **Lacy** | *4 September 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. > > **Cons**: We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. > > Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. ----- Page: 1 / 29\ Next: [Next page](https://www.softwareadvice.com.au/software/86768/birdeye?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/86768/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data