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About tawk.to
tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing and chat history.
Teams using tawk.to can answer questions via the dashboard, monitor website traffic and proactively initiate a chat with website visitors and application users. The multi-lingual platform offers geographical IP tracking, aliases, message filtering and domain restriction. It lets organizations customize widgets and emails to communicate with website visitors and establish brand visibility with clients.
tawk.to provides group messaging, sentiment tracking, tags, custom tabs, attention bubbles, visitor information, desktop notifications, scheduling, emojis and agent alerts. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.
tawk.to offers an API that facilitates integration with various third-party applications, such as WordPress, Joomla!, Magento, OpenCart, Shopify, Weebly, Squarespace and more. The vendor provides support via documentation, FAQs and online helpdesk.
tawk.to pricing
tawk.to has a free version and offers a free trial. tawk.to paid version starts at USD 0.00.
Starting Price:
USD 0.00
Free Version:
Yes
Free trial:
Yes
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tawk.to Reviews
Feature rating
5 reviews of 333
View all reviews
Allen
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 12/04/2024
Great Live Chat for your Website
Pros
Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind. It recognizes new vs return users and you can set up page specific messaging to increase conversions.
Cons
I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use.
Laurentiu
- Industry: Design
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 24/11/2023
Using it everyday, great for livechats
Good for live chats, but lacks some ticket management features.
Pros
We mainly use it for their live chat feature, but we're also happy with the traffic notifications.
Cons
Some traffic gets disconnected from their country, so their country data is gone and a default worldwide icon appears.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
1
Reviewed on 24/11/2024
STEALING YOUR CUSTOMER DATA
Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of commitment to it, it pretty much negates ease of use.
Pros
DO NOT USE THIS PRODUCT.
We have been using the product for a month, just enough time to really get the knowledge base filled in, and the support ticketing service set up, when we got notice that the page is showing a PHISHING SCAM. We alerted Tawk to this issue, and they basically said the knowledge base is not their product (which is is tied directly into their dashboard as a service they provide) and can do nothing about it. So they are willfully allowing your client data to be stolen, and have absolutely no desire to resolve it. AVOID. This company will not only make your services look bad, they don't seem to care at all of the safety of your clients.
Cons
Poor customer service. Which is funny for a company that literally provides customer service. DO NOT USE THIS APP.
Alternatives Considered
TidioReasons for Switching to tawk.to
ease of use, cost efficiency and ability to email/chat with clients through ticket submission, which is now compromised, and showing a phishing scam alert, so that isn't great for building trust with your own clients.
Verified Reviewer
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
4
Reviewed on 29/11/2024
Function over Form
Overall, it was a great tool when we didn't have the resources to navigate a more complex implementation
Pros
Tawk was very easy to implement and allowed us to provide great customer service easily!
Cons
It was not visually appealing on the front or back out of the box - and it was not the easiest to customize
Joseph
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 30/04/2024
tawk.to Review by Nganga
Pros
tawk.to integrated well with our website which makes it easy to communicate with online visitors.
Cons
I can’t recall the last aspect that failed me when using tawk.to.
