About SOCi

SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration. SOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Additionally, it lets administrators gain visibility into performance metrics through analytical reports. SOCi provides mobile applications for Android and iOS devices, which helps marketing professionals manage online reviews, track social media trends across corporate pages and receive push notifications about new reviews or assigned tasks, even from remote locations. Pricing is available on request and support is extended via live chat and other online measures.
SOCi Software - SOCi insights
SOCi Software - SOCi queued posts
SOCi Software - SOCi all engagements
SOCi Software - SOCi inbox
SOCi Software - SOCi reviews
SOCi Software - SOCi insights - thumbnail
SOCi Software - SOCi queued posts - thumbnail
SOCi Software - SOCi all engagements - thumbnail
SOCi Software - SOCi inbox - thumbnail
SOCi Software - SOCi reviews - thumbnail

SOCi pricing

SOCi does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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SOCi Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.5
5 reviews of 249 View all reviews
Veronica
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/07/2019

What did I do before SOCI??

Pros

The range of abilities is unmatched. I was able to drop 3 other service providers and save 25% on monthly expenses by switching over to SOCI.

Cons

In comparison to other softwares, SOCI is still newer so waiting for certain features to come available was an earlier issue but not anymore. This software has fully matured.

Response from SOCi, Inc.

We are so glad to hear our software saved you so much, thank you!

Replied 05/07/2019
Briana
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
5
Customer Support
4

4
Reviewed on 31/10/2019

It's Improving

I love my rep. She's very responsive and helpful, but we have had trouble with the techs in the past. Features improve every month or so, so I'm still hopeful. I don't know how much SOCi costs, so I can't judge the value.

Pros

I like the organization of all the clients and all the platforms.

Cons

There are still a lot of kinks and there are not enough features. I still need to use the platforms themselves for too many things.

Response from SOCi, Inc.

Thank you for your honesty, Briana! Your feedback is vital to our success so we appreciate you taking the time to leave us a review.

Replied 01/11/2019
Verified Reviewer
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 24/08/2021

Not ready for prime time

If you are competent with social media management it can be a useful tool, but as opposed to how they market the product this is not for beginners. It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies that do not already employ trained marketers.

Pros

It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you.

Cons

It is glitchy and feels like a beta product even two years in.

Response from SOCi, Inc.

Thank you for taking the time to write this review. We certainly always hope to be helpful so I'm sorry to hear that hasn't been your experience thus far. We're always looking to grow and improve. If you have any ideas on how we could be more effective for you we would love your input. If there are any specific issues or workarounds you'd like assistance with, we would also welcome that opportunity. You can contact your CSM or our support at [email protected] Thank you again for your review.

Replied 10/12/2021
Jessica
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 21/11/2019

Easy to schedule Social Media Blasts

Overall positive! I think the more we work with it the easier it will be and more efficient.

Pros

It's easy to set up a schedule and map out your social media blasts for specific dates & times . It streamlines and keeps you on track.

Cons

I wish you could post to Instagram Stories or Live versus only on your feed - needs a bit more specific directive.

Response from SOCi, Inc.

Thank you for the feedback, Jessica! Happy to hear that SOCi has streamlined your social media strategy.

Replied 22/11/2019
Verified Reviewer
  • Industry: Events Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2019

LOVE IT

Pros

I absolutely love SOCI. I use it for every event I detail. I am a very visual person and this program helps me bring my clients vision to life.

Cons

When using the program it glitches to the point where I cannot move the items.

Response from SOCi, Inc.

Thank you for the stellar rating! We're happy to hear that SOCi has been a huge help in streamlining your work!

Replied 04/11/2019

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