About Smith.ai

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond 24/7 and capture critical contact information from new potential clients. Smith.ai's AI chatbot software works on all websites and is FREE to use for unlimited chats! Businesses can capture name, email, and phone number, plus much more information from new clients visiting their website! It includes 24/7/365 automated responses, branding, greetings, answers to common Q&A, a sequenced conversation playbook, and chat transcript logs sent via email. Smith.ai can respond to Facebook Messenger and SMS texts, and offers follow up by text and email. Optional upgrades for integrations, setup, advanced training, and more. Smith.ai's 24/7 live-staffed website chat is staffed by professional live chat agents and includes all features of the AI chatbot, plus real-time English-Spanish translation, appointment scheduling, and highly sophisticated lead qualification and intake. Live chat is an effective and affordable way to be accessible 24/7 and is customizable to fit and grow your business. Smith.ai Live Chat integrates with third-party software and applications such as HubSpot, Salesforce, Zapier, Calendly, Clio, PracticePanther, Slack, Acuity Scheduling, Capsule CRM, Agile CRM, and more.
Smith.ai Software - Smith.ai chat interface screenshot
Smith.ai Software - Smith.ai english to spanish translation screenshot
Smith.ai Software - Smith.ai Start a Conversation
Smith.ai video
Smith.ai Software - Smith.ai chat interface screenshot - thumbnail
Smith.ai Software - Smith.ai english to spanish translation screenshot - thumbnail
Smith.ai Software - Smith.ai Start a Conversation - thumbnail

Smith.ai pricing

Smith.ai has a free version. Smith.ai paid version starts at USD 140.00/month.

Starting Price:
USD 140.00/month
Free Version:
Yes
Free trial:
N/A

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Smith.ai Reviews

Feature rating

Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5
5 reviews of 24 View all reviews
Kyle P.
  • Industry: Legal Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/05/2020

Great support and easy setup

Pros

Setup was incredibly easy and the support to help do so was top notch.

Cons

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Response from Smith.ai

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

Replied 28/09/2020
Rj N.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/02/2021

Outstanding Option for CX Help

The team has been helpful, responsive, and has helped with everything along the way.

Pros

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Cons

It took some time to set up the Q&A portion initially, but it was well worth it.

Response from Smith.ai

Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!

Replied 23/02/2021
Jerry Z.
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2020

Smith.ai Website Chat- Highly Recommended

In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

Pros

Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.

Cons

No negatives. The experience has been extremely positive.

Response from Smith.ai

Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest.

We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else.

Best,
Smith.ai Team

Replied 20/01/2020
Josh Y.
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/01/2020

Chatbot for website

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Pros

The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.

Cons

I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.

Response from Smith.ai

Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too!

Best, Smith.ai Team

Let us know if we can help with that or anythi

Replied 20/01/2020
Christine S.
  • Industry: Law Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/06/2020

Don’t wait any longer - hire them !

Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads.

Pros

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Cons

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Response from Smith.ai

Thank you so much for the lovely review, Christine! We're thrilled to hear managing your firm is easier using Smith.ai's CRM integration capabilities.

Replied 28/09/2020

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