About Heyday

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right from acquisition to engagement and support. Heyday’s chatbot is loved by pure-play ecommerce merchants, brick-and-mortar retailers, and direct-to-consumer brands. With this conversational AI chatbot, businesses automate mundane tasks, while enabling their human team to focus on high-value interactions. Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features. Some of the key features of Heyday include FAQ automation such as order status and shipping, lead capture via conversational triggers, Click-to-Messenger campaigns, campaign analytics, CSAT scores, multichannel support including Messenger and email, dynamic cart creation, and more. With the Heyday ecommerce chat platform, admins can track agent performance and campaign and chatbot engagement metrics, while agents can view all conversations in a unified inbox, create shopping carts on the fly, send canned responses, receive notifications on the Heyday mobile app etc. Heyday integrates tightly with several third-party applications such as Magento, Facebook Messenger, Prestashop, Salesforce, Shopify, SAP Hybris, AgileCRM, Twitter, WhatsApp and more. Pricing is available on request.
Heyday Software - Heyday messaging queue
Heyday Software - Heyday Inbox
Heyday Software - Heyday Customer Insight
Heyday Software - Heyday templates
Heyday Software - Heyday chat workflow
Heyday Software - Heyday conversations
Heyday Software - Heyday messaging queue - thumbnail
Heyday Software - Heyday Inbox - thumbnail
Heyday Software - Heyday Customer Insight - thumbnail
Heyday Software - Heyday templates - thumbnail
Heyday Software - Heyday chat workflow - thumbnail
Heyday Software - Heyday conversations - thumbnail

Heyday pricing

Heyday does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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Heyday Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
5
5 reviews of 8 View all reviews
Erich S.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/03/2020

Excellent web chat application

I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Pros

I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Cons

It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

Guillaume S.
  • Industry: Farming
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 16/01/2020

A key factor in our growth

We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round.
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week .
-Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Pros

Increase productivity by automating the ordering process while maintaining a personalized approach to customer service
For our customer, simplify the restocking and respect of order deadline
Facilitates customer awareness of new product launch;
Facilitates customer feedbacks regarding service and product quality
Increased value proposition of our indoor vertical farm concept we are developping
As allowed to pursue sales growth through direct sale rather than third party distribution channels

Cons

Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

Curt V.
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 26/03/2020

Simple Intuitive Platform

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative.
They remain one of the best in this regard.

Pros

Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features.

This platform allows our clients to contact us on their preferred time schedule.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Cons

At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared.

The data reporting could be more robust, but I do believe this is coming.

Riccardo B.
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/01/2020

BEST DECISION OF 2019

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!

Pros

In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Cons

Honestly, it was exactly what we were looking for.

Dalila K.
  • Industry: Retail
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2020

Heyday for online chat service

Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Pros

That it's easy to use on a daily basis. No training is required, really intuitive.

Cons

Nothing specific to mention. Heyday team is always listening.

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