About Ricochet










Ricochet pricing
Ricochet does not have a free version but does offer a free trial. Ricochet paid version starts at USD 159.00/month.
Alternatives to Ricochet
Ricochet Reviews
Feature rating

- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Not Just Consignment Software - A solution.
Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.
Pros
It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.
Cons
Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products.
Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker.
Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.
Reasons for Switching to Ricochet
The consignment and vendor feature is top class. It helps the owners use the software so they understand the needs of the business.Response from Ricochet
Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very helpful software for consignment tracking
Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.
Pros
This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory.
It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.
Cons
I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.
Reasons for Choosing Ricochet
Access was using an in-house created database that was more difficult to share among other users with no direct cloud access for changesReasons for Switching to Ricochet
It fit the bill at the time and was budget friendly.Response from Ricochet
Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Messy and Frustrating
I would say their customer service are pleasant but rarely able to address our questions and concerns, they seemed pretty much clueless.
We were only in business two years, thanks mainly to the economic disaster in the US, and have nothing to compare too, so no idea how Ricochet fares against other software.
In hindsight we would have been better off using Square or PayPal and using a "normal" cash register and tags (apparently this is what most do in this field)
Maybe it just wasn't for us, but our overall experience would be summed up as "frustrating"
Pros
I'm trying to find something positive, with difficulty :-
We found it relatively easy to add inventory.
Having a bar code system is very nice, and simplifies the check out process.
Pulling sales data for monthly sales tax filing is easy.
Cons
Nothing is intuitive, the website interface is messy and difficult to read even on a 18" screen.
Didn't integrate with our payment processor, required a workaround (entering card purchase as check and check as cash)
Being an antique store with consigners, some who were elderly who had great difficulty entering their inventory. One started deselecting sales tax - why? No idea. There is no way to shut their ability off. That was a headache.
There is no way to pull ALL data using DETAILED sales report, this has made yearly tax filing unnecessarily complicated and time consuming
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A User Friendly Software with Exceptional Customer Support
We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service.
The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.
Pros
We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth.
Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors.
As we have grown, Ricochet has evolved along with us. The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently. It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving.
Their customer support is exceptional. A team member is always readily available to assist and answer questions. We appreciate this level of service because it allows us to offer the same value to our customers and consignors.
Cons
There are some features and capabilities we hope to see in the future.
Reasons for Switching to Ricochet
We felt that most of the interfaces seemed dated and awkward. The few systems that had aesthetics and features that were more comparable to modern retail options seemed to be loaded with irrelevant features that made use cumbersome and a little confusing .* When inquiring on the software and attempting to experience demos and trials, we frequently we're never contacted or had a chance to have a conversation with an actual person. The couple times we did speak with someone they felt very disconnected from the software as if they were just "sales reps." This was one of the biggest reasons we chose Ricochet. We were quickly contacted via phone and the conversation made us feel confident in their knowledge, quality of the software, their commitment to offering value, and the type of customer service we would receive. As a brick and mortar store with some online presence, we're in the business of building relationships with people and creating a value to benefit them -- we want to do business with services providers that have similar mindsets. *Please note we haven't researched any other software recently. We opened our store in 2015 and this was our experience at that time.Response from Ricochet
Fantastic review, Kristi! Reclamation has been a part of our success too! Thanks for your commitment and thoughtful feedback.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best Consignment System Out There!
It makes a HUGE difference to have my consignors have access to their accounts online so they can keep track of their items if they want to. I am more saving time and energy than I realized I would.
Pros
I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.
Cons
There are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!
Response from Ricochet
Glad to have Trilogy on board, Heather! We understand that not every store can make monthly payments for software, but it seems that the benefits definitely outweigh the cost. Thanks, for the review!