Sage Intacct

Pros

All the features, and integration capacity with other software.

Cons

Can be clunky and not user-friendly in not a seasoned user. Some add-on features (like FA modules) have a lot to desire in order to be useful.

Pros

I like how users cannot force things to work like in QuickBooks. If the rec doesn't balance, they have to figure it out. Also, there's more reporting dimensions and a rigid chart of accounts so the users cannot create their own accounts.

Cons

The reporting needs a lot of work. There are so many dimensions that exist in this software that you cannot run a report on. There also seems to be a fair amount of glitches and errors.

Pros

I enjoy the Order entry module and the Transaction Definitions we set up. It makes this module dummy proof.

Cons

Some of the modules seem like they should talk to the others better. For example, in QuickBooks if you Create a Credit Memo on a Customer, the system will prompt you to Retain the credit, Apply towards an Open Invoice or Refund the Customer. If Refund the Customer is selected, it makes the entries for you an will automatically have the check that you are issuing to the Customer pop up on the screen. In Sage, you must manually switch between the modules. I wish the email integrated with Outlook. I find it not helpful having the functionality of emailing reports if you must manually type in the persons email each time.

Pros

I like the fact that it is browser based through the cloud which makes access quick and easy. The modules that I use the most work very well such as Accounts Payable and Time and Expense. The General Ledger reporting function is very helpful and easy to use as well.

Cons

There are a few modules such as Prepaids, Fixed assets and Purchasing that we had purchased after the initial implementation of intacct that did not work very well initially. There were many work arounds and technical problems that created alot of unneeded headaches and work. Fortunately this has been fixed now for the most part and works well.

Another issue I have is the support community that I put support tickets in when I need some help. They don't seem to know the product very well and often the solutions and advice I receive is partially right or wrong altogether. There have been instances where I have just figured it the problem myself through reading articles or experimenting with settings etc.

Pros

It gives you a full database with any information you might need, as long as you can find it, about approval statuses, invoicing history, payment progress.

Cons

UX/UI is not great, there is a lot of room for improvement.
The UI is not very intuitive, there is a lot of extraneous information that clutters the space, I wish there was a way to customize the layout so that we can focus on what's valuable for our purposes. Getting to see payment status is cumbersome, there are far too many clicks to try and figure out when something will be paid out or where a holdup is. Approval status and invoicing history could also be improved.

Other than that, just visually updating the interface to be a bit more modern and easy to visually follow/pick out useful information