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About Vagaro
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.
Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.
Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.
Vagaro pricing
Vagaro does not have a free version but does offer a free trial. Vagaro paid version starts at $45.00/month.
Starting Price:
$45.00/month
Free Version:
No
Free trial:
Yes
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Vagaro Reviews
Feature rating
5 reviews of 3,454
View all reviews
Paul
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 10/01/2025
Help when you need it most
Pros
User interface is great. Easy to navigate
Cons
There wasn't much of anything I disliked about Vagaro.
Response from Vagaro
Thank you so much for your review! 🌟 We're thrilled to hear that you find Vagaro’s user interface easy to navigate—our goal is to make running your business as smooth as possible.
If there's ever anything you need or ideas to make your experience even better, we’re all ears! Thanks for choosing Vagaro to support your success. 💕
Replied 13/01/2025
Charles
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 13/12/2024
My Experience With Vagaro and [sensitive content hidden]
Excellent, great support, would and do recommend to friends and family - as well as others looking for a merchant service provider.
Pros
I like that Vagaro is a great fit for small businesses. The scheduling center is easy to use, the website is pretty straight forward if you are used to navigating websites and customer service is top notch. Not one time have I called in and asked for support did I have to wait on the line for longer than 1 minute. Each person I spoke with was very professional, helpful and helped me get to where I needed to be.
My favorite part about Vagaro is the personal touch they offer. I spoke with a gentleman by the name of [sensitive content hidden], and he went well above and beyond for support. He walked me through everything I needed and then stayed on the phone with me to listen to me rant about The Office. [sensitive content hidden] is excellent at his job and all I have to say is " Happy birthday to [sensitive content hidden] and shutup about the sun...shut up about the sun! Seriously though, He was fantastic and I could not be happier with him and his support!
Cons
I wish there was more flexibility on the website ( MySite ) so I could customize it better. I also wish there was a way for clients to request to double book and the client have the option to approve of it. The free card reader was not working when it was sent to me and a new one had to be issued as well.
Alternatives Considered
Square Point of SaleReasons for Switching to Vagaro
Price and ease of use - I was very happy with customer support the very first time as well.Response from Vagaro
Thank you for sharing your detailed review! We’re thrilled that Vagaro has been a great fit for your business and that our scheduling center, website, and customer service have exceeded your expectations. It’s heartwarming to know that our team has made a positive impact. Personal touches and going the extra mile are what we strive for, and it’s great to see they’ve made a difference for you.
We appreciate your constructive feedback regarding the flexibility of MySite, double booking options, and the initial experience with the card reader. Enhancing customization and functionality is always on our radar, and your input helps us prioritize improvements.
Thank you for recommending Vagaro to others—your support means the world to us. If there’s ever anything else we can do to assist, we’re here for you. 😊
Replied 27/12/2024
Kevin
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
1
Reviewed on 17/12/2024
Beware the inflated reviews and heavy SEO. Vagaro isn't what it seems
Vagaro is absolutely awful. Non-existent tech support couldn't get my booking button up on instagram and google for 4 weeks and counting. Their system is super convoluted and requires a ton of unnecessary steps. You can't just punch in a dollar amount and charge people when you need to do a quick sale. You have to make a customer and add their info. I've had many customers come to me and complain about their online booking system also. I will be taking all my consulting clients off Vagaro
Pros
Vagaro looks great on the surface because they dedicate a tremendous amount of resources to SEO and inflating reviews.
Cons
Unnecessary steps for us and for clinets. Awful support. Non-refundable equipment. Booking integrations doesn't work. List goes on
Alternatives Considered
MangomintReasons for Choosing Vagaro
Because I wanted more data and integrations to properly manage memberships and google analytics metricsSwitched From
PhorestReasons for Switching to Vagaro
because it had better reviews. But apparently these reviews are all inflatedResponse from Vagaro
Thank you for your feedback. Vagaro is a scheduling software designed to help businesses streamline operations, manage memberships/packages, integrate with various tools, and more. Our policy for hardware is nonrefundable, but we are committed to working with you to address the issues you've encountered. Please feel free to contact our 24/7 support team at vagaro.com/pro/contact
Replied 31/12/2024
Dometo
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 27/09/2024
Vagaro lacks Google Business Integration
Overall, my experience with Vagaro was ok. I would not recommend it to new business owners just because of the fact that they are not integrated with Google Business and the price. When people find you on Google and want to book appointments, they get stuck if Vagaro is the appointment platform you are with. This frustrated my potential clients and lost me a lot of business, so I would not recommend it.
Pros
What I liked most about Vagaro was that I can add employees under me easily. It was easy to set up and get my business moving.
Cons
I was very disappointed that Vagaro was not integrated with my Google page. It was very difficult to switch from Square to Vagaro because of this. When clients would book appointments, it would go to my Square Appointment Setter because Vagaro would not integrate with Goodgle, which was so odd to me. Also, the monthly payments for an app that doesn’t integrate with Google Business is way too high. As a small business owner it’s very important that we cut corners every which way we can; and I think that the people who decided to charge what Vagaro charges did not have the customer in mind when deciding, just maybe their profit. In the end I had to leave Vagaro because I found a cheaper app that intergraded very well with my Google Business. I have reached out and complained to them about this but got nowhere.
Alternatives Considered
GlossGeniusReasons for Choosing Vagaro
Because Square integrated easily with Google and when customers found my page they booked me directly on Google, then Square would send me email notifications. Square made this whole process very easy for meReasons for Switching to Vagaro
Because I thought Vagaro would be betterResponse from Vagaro
Thank you for sharing your experience with us. Since you last used the platform, we’ve made significant updates and enhancements to improve our integration options, including addressing some of the concerns you've mentioned. We understand how critical it is for small businesses to streamline operations and maximize value, and our recent changes aim to do just that. If you're ever interested in revisiting Vagaro, we'd happily show you the improvements firsthand!
Replied 01/10/2024
Kori
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 15/12/2024
Great Software for Salons Small and Large
I have used Vagaro for years and it’s an amazing software for running my small business as a hairstylist. I’ve used it in several salons over my 17 years in this industry and it’s always served the purposes I needed it to.
Pros
All of the features that are specific to the beauty industry. Makes running my small business easy when it comes to tracking sales, scheduling, client communications, point of sale, as well as taxes.
Cons
Client communications was a little too much to customize. In some ways I appreciate the customization and in other ways I wish it was a little more simplified.
Response from Vagaro
Thank you for sharing your experience with us! We're happy to hear that Vagaro has been an integral part of your business journey, helping you manage sales, scheduling, client communications, and more. It's gratifying to know that our features are tailored to the beauty industry and make running your small business easier.
We appreciate your feedback on the utilization of client communication. Striking the right balance between flexibility and simplicity is something we're always working on, and your insights are invaluable as we continue to improve. You can always submit your amazing ideas to feedback.vagaro.com.
Thank you for your loyalty and for trusting Vagaro throughout your impressive 17-year career. We're honored to support you and look forward to helping your business thrive for many more years to come!
Replied 30/12/2024
