--- description: Review of SmartKarrot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmartKarrot | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Business Intelligence (BI) Tools](/directory/4336/bi/software) > [SmartKarrot](/software/88639/smartkarrot) # SmartKarrot Canonical: https://www.softwareadvice.com.au/software/88639/smartkarrot Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/88639/smartkarrot?page=2) > SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion \& Retention) and Scaling Growth operations efficiently (through Intelligence \& Automation). 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion \& Retention. Across multiple products, service lines and geographies. 2. Our Intense focus on Automation \& Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams. > > Verdict: Rated **4.4/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 37 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SmartKarrot - **Location**: Frisco, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: USD 15,000.00 - **Pricing model**: Usage Based - **Pricing Details**: Contact SmartKarrot for a personalized price quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Croatia, Cyprus, Czechia, Denmark, Estonia and 56 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Behavior Tracking - CES Survey Structure - CSAT Survey Structure - Campaign Management - Chat/Messaging - Churn Management - Client Management - Collaboration Tools - Communication Management - Configurable Workflow - Customer Database - Customer Engagement ## Integrations (14 total) - Amazon Cloud Search - Amazon EC2 - Asana - Freshdesk - Gmail - HubSpot CRM - Jira - Microsoft Excel - Microsoft Outlook - Microsoft Word - Salesforce Sales Cloud - Slack - Stripe - Stripe Billing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software) ## Related Categories - [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software) - [Digital Adoption Platforms](https://www.softwareadvice.com.au/directory/4379/digital-adoption-platform/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software) - [Client Onboarding Software](https://www.softwareadvice.com.au/directory/4483/client-onboarding/software) ## Alternatives 1. [Skalin](https://www.softwareadvice.com.au/software/322799/skalin) — 4.9/5 (55 reviews) 2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Custify](https://www.softwareadvice.com.au/software/148852/custify) — 4.9/5 (122 reviews) 4. [monday CRM](https://www.softwareadvice.com.au/software/348745/monday-sales-crm) — 4.7/5 (453 reviews) 5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) ## Reviews ### "An everyday CS tool\!" — 4.0/5 > **Kathleen** | *22 June 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like that SK allows me to keep track of multiple accounts and their individual product/progress timelines as well as allowing me to see their usage with our product. > > **Cons**: A little glitchy at times and definitely has a large learning curve > > I havent used the tool for a really long time but the ability to condense and track our CS efforts in one place has been very helpful on a day to day basis ----- ### "A customer focused team" — 5.0/5 > **Anish** | *8 August 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate. > > **Cons**: Lack of canned training content was something i liked the least. > > Fabulous\! SmartKarrot helped us with streamlining our customer success processes and workflows. ----- ### "CS performance tracking option" — 3.0/5 > **Monika** | *8 November 2023* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: reports insights and tracking system through playbook and touchpoints. > > **Cons**: Reports should be downloaded directly and in reports filter option should be according to reports. ----- ### "Very Useful, Has a Lot of Potential" — 4.0/5 > **Antonio** | *29 June 2023* | Logistics & Supply Chain | Recommendation rating: 7.0/10 > > **Pros**: Practically speaking, I only need to use SmartKarrot for all of my client/customer management needs. > > **Cons**: It is very much a developing product/platform. The core features are there, and I think its potential is great. ----- ### "Great Platform for Customer Success" — 4.0/5 > **Verified Reviewer** | *25 March 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: The support and onboarding team is great and weekly check-ins with them are helpful so the team could maximize the software. On top of that, the tracking and health score really helps keep track of the customer assigned per person. > > **Cons**: It takes too many clicks to complete a certain operation on the platform which can be time-consuming. Nevertheless, this can be improved over time. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/88639/smartkarrot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/88639/smartkarrot) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data