About Power Diary

Power Diary is online practice management software for health clinics, and includes calendar management, automated appointment reminders (SMS or email), treatment note templates (which can be configured to your needs), online forms, client database, client invoicing, waiting lists, online bookings (link to this through website), 2-way SMS chat, Telehealth, and more. Power Diary streamlines administrative work for health clinics and is popular with physiotherapists, psychologists, speech therapists, podiatrists, massage therapists, naturopaths, osteopaths, chiropractors, counselors and other health practices. Our customers range from solo practitioners to large, multi-location practices. Power Diary aims to provide practice management software that makes running a practice easier, simpler and more rewarding. It integrates directly with Xero, Mailchimp, Stripe, Physitrack and others. All Power Diary features are included at all pricing levels. Pay monthly, as-you-go, with no setup fees or contracts! We also include free, unlimited support- via email, live chat through your Power Diary account or through scheduled phone or Zoom calls. Transferring your data to Power Diary is simple too- our team will even handle it for you for free!
Power Diary Software - Simple In-Platform Telehealth
Power Diary Software - 2-way SMS and Automated SMS Appointment Reminders
Power Diary Software - Invoicing and Payments
Power Diary Software - One-Click Appointment Management
Power Diary Software - Waitlist Management
Power Diary Software - 100's of Treatment Notes
Power Diary video
Power Diary Software - Simple In-Platform Telehealth - thumbnail
Power Diary Software - 2-way SMS and Automated SMS Appointment Reminders - thumbnail
Power Diary Software - Invoicing and Payments - thumbnail
Power Diary Software - One-Click Appointment Management - thumbnail
Power Diary Software - Waitlist Management - thumbnail

Power Diary pricing

Power Diary does not have a free version but does offer a free trial. Power Diary paid version starts at USD 21.67/month.

Starting Price:
USD 21.67/month See pricing details
Pricing Details:
See our special offer now! View Pricing Plans
Free Version:
No
Free trial:
Yes

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Power Diary Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.5
Customer Support
4.6
5 reviews of 129 View all reviews
Jordan j. P.
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2019

Personal Trainer(s) Appointment Portal

All personal trainers appointments in one place. Payment processing makes it easy for clients to pay for their personal training sessions. Clients profile details are located in this app. Makes it easy for personal trainers to refer to specific client.

Pros

I keep track of multiple personal trainers in one portal. Clients book online. Clients can process their personal training payments online. Power Diary shows every personal trainers available time slots.

Cons

Need note security. One personal trainer should not be able to see another personal trainers client notes.

Response from Power Diary

Thanks for the great review Jordan! With the Notes access - if you go to Setup > Users and untick "Access all Client Session Notes" for your users then they won't be able to access other PT's client notes. - Damien

Replied 15/12/2019
Simone H.
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 14/08/2019

Review

Overall Power Diary is meeting the needs of our business however we have had to make a large number of changes to our processes and way of working with our clients to accommodate Power Diary. There are a number of functionalities that we would like to see.

Pros

- Visually appealing
- Ability to produce multiple reports
- Simple and easy to use calendar and client set up
- Client online booking portal
- Medicare processing
- Data consistancy

Cons

- Limited functions available on the calendar - cannot view single day of the week for multiple weeks
- Unable to limit who access notes and profile information - anyone with can access client notes and view client profiles regardless if the client is allocated to them or not
- Unable to create an overall number of sessions used in a session pack per year - this is still tracked manually

Alternatives Considered

Cliniko

Reasons for Choosing Power Diary

Using multiple programs was becoming an issue, one for storing client data, another for calendar use and another for accounting. The customised database was becoming glitchy and too small for our expanding business. Wanting to become paperless Wanting to move away from using an onsite server

Reasons for Switching to Power Diary

Adds email relay Adds SMS mgmt. – forward SMS to business vs clinician email Adds Client classficiation Adds list of insurers Adds referrer types Limits clients to one clinician Uses gap between appt as well as slots – adds holiday capability Similar appointment type filtering by clinicians Holds price pointing People can be clients AND / or referrers / contacts or 3rd parties – 1 number rules them all Adds disclosure level Adds deidentify invoices Session notes can be locked for editing Nice templating including checklist and sections Nice comms history Comms templates allow HTML buttons like rebooking as a guess New appointments blocked Appointment warning in diary Similar merge function Client search by classification (ED) by clinician, referrer Strong Wait list by day and block of day with multiple clinicians etc Same suppress names in diary privacy Nice recurring -> pending -> confirmed etc – proper appointment log Nice message centre Bulk update of client
John P.
  • Industry: Alternative Medicine
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
4

3
Reviewed on 30/03/2020

Not too bad, with potential

Overall it isn't too bad, Notes are quite good. And staff are good.
However, it does remain a very restrictive platform with multiple irritating imperfections. They are keen to listen and let you know they are making changes, but the role out is extremely slow and slightly disappointing following the long wait. They have the potential to be very good if they implemented the changes they say they would do, but sometimes get they feel they are complacent with their product.

Pros

Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.)

Cons

They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business).

They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive.
They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.

Response from Power Diary

Thanks John. The Online Forms have taken longer than initially anticipated, but I can assure you it has nothing to do with complacency - in fact quite the opposite. Our online forms are built on our Client Portal platform. During dev we identified there were some emerging limitations with the technology we had been using for the Client Portal. We decided that instead of building another feature on top of it, we should instead rebuild the Client Portal first using more flexibility technology, and then build the Online Forms using that. It's a 'get the foundations right first' type decision. Whilst not glamorous, this approach has ongoing, long-term benefits for all our users. The Client Portal has now been rebuilt and released, and the Online Forms function is in final stages of pre-Beta testing. Re SMS: these are middle-range for pricing. We use an enterprise-grade gateway that is very reliable. There are some cheaper, less reliable providers but we will never use them.

Replied 15/04/2020
Natalie W.
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 29/08/2019

Power Diary helps me save time

I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.

Pros

Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business.
Also, support by Australian's which is thorough, quick and friendly.
Client Portal

Cons

Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.

Alternatives Considered

Timely

Reasons for Choosing Power Diary

Greater capabilities for my business type.

Switched From

Fresha

Reasons for Switching to Power Diary

Recommendations from other people in the industry and from other Allied Health professionals.

Response from Power Diary

Thanks for the great review!
- Damien

Replied 01/09/2019
Rebecca U.
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/08/2019

Best decision I made for my practice

Pros

The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something!

Cons

I dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary.

Response from Power Diary

Hi Rebecca, Thanks for your lovely review. We love hearing that Power Diary is saving you lots of time! Will add your improvement ideas to our list (we prioritise the ones we get the most interest in).
All the best,
Fiona

Replied 19/08/2019

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