--- description: Review of 800response Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 800response | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Lead Generation Software](/directory/1674/lead-generation/software) > [800response](/software/90139/800response) # 800response Canonical: https://www.softwareadvice.com.au/software/90139/800response Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/90139/800response?page=2) > 800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routing and tracking. It lets users set up geographic phone leads based on area codes, contact number exchanges, country/zip codes or closest business locations. Additionally, 800response works with businesses to launch lead generating campaigns using vanity 800 numbers. 800response comes with a speech analytics tool, which captures and categorizes specific phrases to analyze and score customer interactions. Supervisors can record and monitor calls to enhance sales training, improve customer service and capture all interactions. It enables administrators to assign unique tracking numbers to marketing campaigns, allowing businesses to monitor campaign performance. Additionally, users can generate reports to gain insights into call details such as customer addresses, missed calls, top cities/area codes, first time/repeat callers and more. 800response facilitates integration with several third-party customer relationship management (CRM) solutions. Pricing is available on request and support is extended via phone, live chat and other measures. > > Verdict: Rated **4.8/5** by 61 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 61 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: 800response - **Location**: South Burlington, VT, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 250.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing starts from $250 per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Automatic Call Distribution - CRM - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Tracking Metrics - Call Transcription - Call Transfer - Caller ID - Campaign Analytics - Campaign Management - Campaign Planning ## Integrations (1 total) - Microsoft Excel ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Lead Generation Software](https://www.softwareadvice.com.au/directory/1674/lead-generation/software) ## Related Categories - [Lead Generation Software](https://www.softwareadvice.com.au/directory/1674/lead-generation/software) - [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software) - [Lead Capture Software](https://www.softwareadvice.com.au/directory/3533/lead-capture/software) - [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software) - [Lead Nurturing Software](https://www.softwareadvice.com.au/directory/4229/lead-nurturing/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [ActiveDEMAND](https://www.softwareadvice.com.au/software/21534/activedemand) — 4.2/5 (79 reviews) 3. [Phonexa](https://www.softwareadvice.com.au/software/168067/phonexa-call-logic) — 5.0/5 (75 reviews) 4. [EngageBay CRM](https://www.softwareadvice.com.au/software/83835/engagebay) — 4.7/5 (907 reviews) 5. [LeadSquared](https://www.softwareadvice.com.au/software/33191/leadsquared) — 4.3/5 (167 reviews) ## Reviews ### "Fantastic Program\!" — 5.0/5 > **Michael** | *31 December 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Ease of use in capturing, recording \& reviewing calls for training purposes. Customer Service \& attention is spot on\! > > **Cons**: This program to date has everything we need \& more. Cannot think of a negative. > > Our account manager, \[SENSITIVE CONTENT\] is a gem\! She’s very attentive \& handles our needs very quickly \& efficiently\! ----- ### "Solid customer interaction tool" — 5.0/5 > **michael** | *19 March 2020* | Construction | Recommendation rating: 9.0/10 > > **Pros**: 800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement. > > **Cons**: Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem. > > We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The \#1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this. ----- ### "Marketing Director" — 3.0/5 > **Verified Reviewer** | *21 March 2019* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: I like that it tracks the calls \& the phone numer > > **Cons**: The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan. > > Customer service was decent when I had an issue. Website definitely needs some updating. ----- ### "I recommended this product to elevate your retencion" — 5.0/5 > **Alfredo** | *12 October 2021* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Listen calls, measure the retention in my agents > > **Cons**: Reports, convert the report in excel and print it > > Friendly ----- ### "800response is a huge part of our business" — 5.0/5 > **Carey** | *19 March 2020* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team. > > **Cons**: AT this time I do not have any cons regarding this software. > > 800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/90139/800response?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/90139/800response) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data