About Kangaroo

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite. Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items. Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location. With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices.
Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
Kangaroo Software - White-label app for the ultimate loyalty experience. A powerful brand property that customers can download to shop your brand, browse offers, claim rewards, write reviews, sign-up for events, send referrals, receive push notifications and more!
Kangaroo Software - Digital Referral Program. Accelerate your customer growth with a digital referral program. Works seamlessly on eCommerce, mobile app, social media, tablet app and more!
Kangaroo Software - Loyalty Rewards App for tablet interface. Completely branded to your business. Can operate alone or in tandem with other loyalty channels. Perfect for non-integrated loyalty programs, pop-up stores and trade show events.
Kangaroo Software - Kangaroo Rewards eCommerce solution for Shopify, Lightspeed eCommerce, WooCommerce and Magento.
Kangaroo Software - Free Kangaroo Rewards Members App, included with all loyalty licenses. Members can browse offers, send referrals, purchase and send eGift cards, claim rewards, write reviews, track progress and more!
Kangaroo video
Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app. - thumbnail
Kangaroo Software - White-label app for the ultimate loyalty experience. A powerful brand property that customers can download to shop your brand, browse offers, claim rewards, write reviews, sign-up for events, send referrals, receive push notifications and more! - thumbnail
Kangaroo Software - Digital Referral Program. Accelerate your customer growth with a digital referral program. Works seamlessly on eCommerce, mobile app, social media, tablet app and more! - thumbnail
Kangaroo Software - Loyalty Rewards App for tablet interface. Completely branded to your business. Can operate alone or in tandem with other loyalty channels. Perfect for non-integrated loyalty programs, pop-up stores and trade show events. - thumbnail
Kangaroo Software - Kangaroo Rewards eCommerce solution for Shopify, Lightspeed eCommerce, WooCommerce and Magento. - thumbnail

Kangaroo pricing

Kangaroo does not have a free version but does offer a free trial. Kangaroo paid version starts at USD 59.00/month.

Starting Price:
USD 59.00/month
Free Version:
No
Free trial:
Yes

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Kangaroo Reviews

Feature rating

Value for Money
4.4
Functionality
4.6
Ease of Use
4.6
Customer Support
4.8
5 reviews of 88 View all reviews
Reggie
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/03/2023

Easy to use, top tier customer service!

Pros

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Cons

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Andre
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/12/2019

A Rewards System that Grows with Your Business

Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Pros

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Cons

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Alternatives Considered

Quickbooks Point of Sale

Reasons for Choosing Kangaroo

I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.

Switched From

Quickbooks Point of Sale

Response from Kangaroo Rewards

Hello Andre,
Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.

Warm Regards,
Team Kangaroo

Replied 07/01/2020
Brenda
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2

1
Reviewed on 26/02/2020

not a good product

None

Pros

There was nothing that stood out about this software

Cons

not user friendly. Did not work as promised. Did not get the customer service I needed

Response from Kangaroo Rewards

Hello Brenda,
Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business.

Best Regards, Team Kangaroo

Replied 03/03/2020
Pamela
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2023

Its great

Pros

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

Cons

No issues with Kangaroo Company; all good!

Joshua
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/01/2020

The Loyalty Program we were looking for

We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

Pros

Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Cons

My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Alternatives Considered

TapMango

Reasons for Switching to Kangaroo

Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.

Response from Kangaroo Rewards

Hello Joshua,
Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program.

Best,
Team Kangaroo

Replied 29/01/2020

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