--- description: Review of Nextiva CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Nextiva CRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Nextiva CRM](/software/90997/nextivaservicecrm) # Nextiva CRM Canonical: https://www.softwareadvice.com.au/software/90997/nextivaservicecrm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/90997/nextivaservicecrm?page=2) > The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. Deliver a smooth and seamless customer experience with a unified sales and service CRM. Nextiva's CRM does more than storing contact information. Businesses can easily track leads through their sales pipeline, making sure they don't slip through the cracks. Serve customers better with a full-featured help desk that can intelligently route cases to the correct team members. What makes Nextiva's CRM attractive for businesses is how it manages all of a company's communications—phone, chat, email and chat—on one platform. No third-party integrations are needed to streamline your workflow, increase sales and deliver outstanding customer service. Behind the scenes, Nextiva has a powerful automation engine that can save time handling repetitive tasks. It can move leads through your pipeline, follow up on customer requests or escalate cases to specific team members. > > Verdict: Rated **3.6/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 7 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 6.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Nextiva CRM is Available on monthly and annual subscriptions, details of which are outlined below- Communicate and Collaborate - Essential – Starting from $24.95/user/month or $17.95/user/month (billed annually) Professional – Starting from $29.95/user/month or $21.95/user/month (billed annually) Enterprise – Starting from $39.95/user/month or $31.95/user/month (billed annually) Ultimate – Starting from $60.95/user/month or $52.95/user/month (billed annually) Collaborate – Essential – Free Pro – $9.99/user/month or $6.99/user/month (billed annually) Enterprise – $14.99/user/month or $9.99/user/month (billed annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - CRM - Configurable Workflow - Contact Database - Contact Management - Customer Database - Customer Segmentation - Dashboard - Data Import/Export - Email Marketing - For Insurance Industry - Interaction Tracking - Internal Chat Integration - Knowledge Management - Lead Management - Lead Qualification - Live Chat - Multi-Channel Data Collection - Negative Feedback Management ## Integrations (11 total) - CRM Analytics - Google Calendar - Google Contacts - HubSpot CRM - Microsoft Outlook - Microsoft Teams - NetSuite - Oracle Service - ServiceNow - SugarCRM - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) ## Related Categories - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.com.au/directory/3857/schools/software) - [Consulting CRM Software](https://www.softwareadvice.com.au/directory/3837/consulting/software) - [Banking CRM Software](https://www.softwareadvice.com.au/directory/336/banking-crm/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 3. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) 5. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Low Cost call center CRM" — 3.0/5 > **Verified Reviewer** | *22 September 2022* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Works with the Nextiva call center app and is a good add-on to track customer service requests. > > **Cons**: The UI needs a refresh and needs to be more customizable like Salesforce ----- ### "I enjoy using Nextiva VoIP." — 4.0/5 > **Jason** | *21 September 2017* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: It is cost effective and overall pretty simple to use. We can track information online and receive email updates. > > **Cons**: It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone. > > Thank you. ----- ### "Very expensive and not worth it" — 1.0/5 > **Brianna** | *23 October 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful. > > **Cons**: Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app. ----- ### "Great experience" — 5.0/5 > **Christi** | *28 February 2017* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Answered all questions, great price for service, great, great support > > Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider. ----- ### "Nextiva Phone Service Review" — 4.5/5 > **Bryce** | *4 June 2014* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: Great customer service, and good value for a phone system. > > **Cons**: There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/90997/nextivaservicecrm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/90997/nextivaservicecrm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data