--- description: Review of ConnectWise PSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ConnectWise PSA | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Business Management Software](/directory/4371/business-management/software) > [ConnectWise PSA](/software/91525/connectwise-manage) # ConnectWise PSA Canonical: https://www.softwareadvice.com.au/software/91525/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.com.au/software/91525/connectwise-manage?page=2) > ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling. ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more. Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices. Support is available via phone, email and online live chat. > > Verdict: Rated **4.1/5** by 273 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 273 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Automated Routing - Availability Management - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM - Capacity Management ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.softwareadvice.com.au/directory/4371/business-management/software) ## Related Categories - [Business Management Software](https://www.softwareadvice.com.au/directory/4371/business-management/software) - [Project Management Software](https://www.softwareadvice.com.au/directory/4430/project-management/software) - [IT Management Software](https://www.softwareadvice.com.au/directory/4563/it-management/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Professional Services Automation Software](https://www.softwareadvice.com.au/directory/4135/psa/software) ## Alternatives 1. [N-central](https://www.softwareadvice.com.au/software/161863/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.softwareadvice.com.au/software/30397/solarwinds-remote) — 4.3/5 (194 reviews) 3. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 4. [IT Glue](https://www.softwareadvice.com.au/software/351312/it-glue) — 4.6/5 (331 reviews) 5. [Syncro](https://www.softwareadvice.com.au/software/373866/syncro) — 4.6/5 (147 reviews) ## Reviews ### "Still Happy to use PSA" — 5.0/5 > **Julee** | *23 March 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. > > **Cons**: While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. > > It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. ----- ### "ConnectWise PSA Review" — 4.0/5 > **Danny** | *14 December 2025* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. > > **Cons**: Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. > > ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. ----- ### "Powerful ticketing tool with lot of integrated features" — 4.0/5 > **Christopher** | *3 December 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Fully featured, fully integrated with products like Automate and Control. The latest version lets you connect to machines directly from the ticket which is fantastic. Auvik and LogicMonitor connectivity lets them create tickets when alerts fire (and Auvik will even close tickets that clear) > > **Cons**: Working in the back end and templates can be a little cumbersome, but worth sticking with it for the things it can do. > > I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 May 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Cons**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "4 Year Veteran of ConnectWise PSA Reviews the Platform" — 4.0/5 > **Verified Reviewer** | *1 December 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there. > > **Cons**: The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change. > > I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.com.au/software/91525/connectwise-manage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/91525/connectwise-manage) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data