About CallRail
CallRail pricing
CallRail does not have a free version but does offer a free trial. CallRail paid version starts at USD 45.00/month.
Alternatives to CallRail
CallRail Reviews
Feature rating
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use and great data gained from all types of marketing campaigns.
Pros
Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.
Cons
The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
CallRail is a perfect solution for agencies
CallRail software has been a great solution for our agency but in addition the people at CallRail have offered top notch support along the way.
Pros
From a marketing agency perspective, CallRail is a powerful solution for lead attribution for specific channels. The phone call and form submission data is critical to showing value to clients.
Cons
Easier solutions for adding multiple Keywords pools if needed and the ability to use as few as 2 phone numbers in a keyword pool for small clients would be ideal.
- Industry: Packaging & Containers
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Works as it's meant to
Our overall experience has been good. We can review the calls for keywords, leads, trends, etc. We can track the number of calls resulting from our website. It has been a good experience.
Pros
We can view how many calls are a direct result of our website by only displaying CallRail phone numbers on our site.
Cons
The transcription isn't as good as we had hoped, especially for the price.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
CallRail Not Intuitive or Feature Friendly
Not good. We are leaving CallRail to go to another call tracking service.
Pros
System uptime was good. The technical support individuals know their product and were very helpful.
Cons
As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly.
I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking. To get a list of active clients, I or Corporate must manually create the data. When I delete a client, CallRail does not delete them from the list of call tracking users. I have to manually verify the number of active users. There are so many issues with CallRail regarding a poorly designed and non-user friendly system.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Best call tracking software available
Overall I'd say this is the best call tracking software a marketing agency can use for their clients.
Pros
Callrail is easy to use, easy to integrate with reporting software and easy to track what calls come from what source. It's great for all of our clients and with the main dashboard allows easy use.
Cons
You have to contact customer support to set up more than one website pool but they do reply fast.
