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About SPS Commerce
SPS Commerce Fulfillment is a cloud-based EDI solution, which assists retailers, distributors, grocers and suppliers with electronic document interchange. Key features include order management, status tracking, invoice management and search functionality.
The SPS platform comes with an activity dashboard, which enables administrators to visualize new orders, items ready for acknowledgment or shipping, orders missing shipments and more. It allows teams to store documents, invoices, shipping notices and accounting information on a centralized portal. Additionally, managers can connect the system with trading partners, receive notifications for task completion and automate data synchronization to ensure accuracy.
SPS Commerce Fulfillment comes with an application programming interface (API), which facilitates integration with third-party systems such as Oracle NetSuite, Microsoft Dynamics, QuickBooks, SAP, Shopify, Sage 50Cloud, 3PL Central, Shipstation and more. It is available on monthly subscriptions and support is provided via phone, email and chat.
SPS Commerce pricing
SPS Commerce does not have a free version. SPS Commerce paid version starts at USD 20.00/month.
Starting Price:
USD 20.00/month
Free Version:
No
Free trial:
No
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SPS Commerce Reviews
Feature rating
5 reviews of 484
View all reviews
Danielle
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/04/2018
Love SPS Fulfillment!
Pros
I love how user friendly the software is! It was a seamless transition with lots of resources and tools. Customer service is ALWAYS super friendly AND helpful, which is hard to come by these days!
Cons
When I click on a new PO I'd like to be able to toggle from tab to tab however the page changes entirely so sometimes I have to go back and forth too much.. Other than that I love it!
Pete
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
4
Reviewed on 30/10/2019
SPS Good overall Solution
SPS has been great to deal with. Highly recommend. Simplifies the whole EDI process.
Pros
Integrates very well with WMS system. Very seamless.
Cons
If a transaction doesn't get sent to our WMS system there is no way for us to have the file resent. We need to contact support. Support however is very quick to respond. Seems like an unnecessary step.
Verified Reviewer
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
2
3
Reviewed on 23/08/2018
SALES DEPT MORE CONCERNED WITH MONEY THAN CUSTOMER RELATIONSHIPS
We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.
Pros
It creates visibility and the tech support team is helpful.
Cons
Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.
Taylor
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 03/05/2018
Much improved functionality over the last 3 years
Consistent data and help!
Pros
It's the industry standard and so many of our customers use it. The improved Webform Fulfillment is user friendly and intuitive. The chat feature is helpful.
Cons
Not all our customers use SPS and it does not integrate with QuickBooks Online. Sometimes the sales and implementation teams use jargon I can't follow.
Dale
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/04/2018
The development and support teams are great and the products work quite well.
Pros
It works properly and our users are able to master it quickly. The UI is logically laid out and easily navigable.
Cons
It is a cloud service with the typical reliability and security concerns associated with such a deployment. I know when Amazon Web Services are down, so is SPS Commerce and, perforce, so are we.
