About Zendesk Sell

Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities. Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature. Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices. Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.
Zendesk Sell Software - Zendesk Sell communication management
Zendesk Sell Software - Zendesk Sell call summary
Zendesk Sell Software - Zendesk Sell send emails
Zendesk Sell Software - Zendesk Sell lead management
Zendesk Sell Software - Zendesk Sell filter contact lists
Zendesk Sell video
Zendesk Sell Software - Zendesk Sell communication management - thumbnail
Zendesk Sell Software - Zendesk Sell call summary - thumbnail
Zendesk Sell Software - Zendesk Sell send emails - thumbnail
Zendesk Sell Software - Zendesk Sell lead management - thumbnail
Zendesk Sell Software - Zendesk Sell filter contact lists - thumbnail

Zendesk Sell pricing

Zendesk Sell does not have a free version but does offer a free trial. Zendesk Sell paid version starts at USD 19.00/month.

Starting Price:
USD 19.00/month See pricing details
Pricing Details:
14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost. View Pricing Plans
Free Version:
No
Free trial:
Yes

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Zendesk Sell Reviews

Feature rating

Value for Money
4.1
Functionality
4.0
Ease of Use
4.4
Customer Support
4.1
5 reviews of 138 View all reviews
Jacob S.
  • Industry: Events Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2018

Former User, Would use again

I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.

Pros

We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.

Cons

In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

B. w. B.
  • Industry: Business Supplies & Equipment
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/01/2021

Great Product with GPS

Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

Pros

I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

Cons

My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Zendesk Sell

I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk).

Switched From

Zoho CRM

Reasons for Switching to Zendesk Sell

Price and simplicity
Michelle M.
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/06/2022

Zendesk - super easy and great support

Pros

Great for the team. Makes less busy work.

Cons

Activity tracking could be more enhanced

Alternatives Considered

Zoho Desk

Reasons for Switching to Zendesk Sell

ease of deployment
Suzanne G.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

2
Reviewed on 07/12/2021

Not worth it

We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application.

Pros

The layout is attractive, and adding custom fields is easy.

Cons

There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Zendesk Sell

We were hoping to get an integrated sales and support solution.

Switched From

SugarCRM

Reasons for Switching to Zendesk Sell

At the time, we thought it would meet our needs better.
Aleksandra C.
  • Industry: Marketing & Advertising
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 10/05/2021

Great crm

Pros

Easy to use and a full suite of features

Cons

Sometimes can be lacking some needed features

Alternatives Considered

Zoho CRM

Reasons for Choosing Zendesk Sell

Wanted to try out another software for comparison

Switched From

Salesflare

Reasons for Switching to Zendesk Sell

Better reputation and recommendations from industry colleagues

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