--- description: Review of Engati Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Engati | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Engati](/software/93800/engati) # Engati Canonical: https://www.softwareadvice.com.au/software/93800/engati Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/93800/engati?page=2) > The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, \& private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design. > > Verdict: Rated **4.0/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 25 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Avniro Group - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Please contact us to know more on our pricing models. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, Indonesian, Turkish - **Available Countries**: United States ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Autoresponders - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Configurable Workflow - Contextual Guidance - Customer Experience Management - Customer Service Analytics - Customer Support - Customisable Branding - Customizable Templates - Drag & Drop - Feedback Management ## Integrations (6 total) - Freshdesk - Meta for Business - Salesforce.org Nonprofit Cloud - Slack - Telegram - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Pipedrive](https://www.softwareadvice.com.au/software/321306/pipedrive) — 4.5/5 (3042 reviews) 3. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (702 reviews) 5. [Freshchat](https://www.softwareadvice.com.au/software/436347/freshchat) — 4.1/5 (115 reviews) ## Reviews ### "Best chatbot builder with a lot of features" — 4.0/5 > **Delphine** | *7 January 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps. > > **Cons**: To change or view some core features, you have to apply to the customer support, like a list of all of the attributes, being able to copy your chatbot to a live chat bot etc. this is a bit of a hastle, luckily the customer support provides swift feedback and help and are very friendly. > > We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users. ----- ### "Great functionalities in one package\!" — 5.0/5 > **Verified Reviewer** | *31 January 2022* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: It's super easy to use and once you take some time to set things up, it can learn on its own. It can adapt to different contexts pretty easily and cover a bunch of use cases. If you were afraid that a chatbot wouldn't sound human, this tool will prove you wrong. > > **Cons**: If you run a small business, you'll find it expensive to start with. However, it really pays itself off if you want to have 24-hour coverage on your website. > > Great tool, super intuitive and easy to use. Customer support is exceptional and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team. ----- ### "STAY AWAY\! Another Scam App. High Promises, Zero Delivery" — 1.0/5 > **Harsha** | *20 September 2022* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The sale process - how they demonstrated that this solution could do wonders\! That's where we fell. We should have done thorough research. > > **Cons**: The entire experience was a nightmare. The onboarding process takes forever against their 2 weeks promise. They take the money upfront, and you are stuck. We opted for two languages option, and we could not even deploy English and had to pull out the bot from our Shopify store. Empty promises made during the sale (e.g. all past WhatsApp conversations can be read/ tagged by the API, which apparently can't be\!). The mobile app is full of bugs. Agents are not notified of customers requesting to connect with an agent. The support teams were lethargic and would only want to respond by email. If you are an e-commerce player, STAY AWAY from Engati. > > When we saw the demo, we simply loved the solution and we bought the Quarterly plan in English + Arabic for $999. The onboarding process was supposed to take 2 weeks. The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all. These guys are selling a chatbot solution and will only respond by email\!\!\! The team was taking things jolly well. Remember, the timeline kicks in as soon as you pay (yes, not from the day of deployment but the date of payment), so any delays impact your cost. We launched the WIP solution in week 3, as we did not want to lose precious time. And wanted to do the testing as we go along. That opened up the can of worms. Their platform has an infinite number of bugs\! Their mobile app freezes and doesn't even notify when a user is online. So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer. Over the last 3 days, we had numerous cases where customers exited as they couldn't chat with an agent. And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface. From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app. It's scary to imagine the customer fury that we have to face with the WhatsApp migration. Save yourself. PICK ANOTHER ----- ### "Easy to implement and good customer support" — 5.0/5 > **Gaayatri** | *27 October 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Good customer support 2. Easy to build flows 3. Easy to train the chatbot > > **Cons**: The price might be a bit on the higher side when compared to others, but it covers all functionalities. > > Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the chatbot on our document as well. That's working fine. The chatbot needs to be trained for all the use cases, and all possible/probable combinations and then it starts picking the context also. Overall, a good experience and it's worth giving a try. ----- ### "It is really amazing platform with support of extraordinary features" — 5.0/5 > **Ayush Chandrashekhar** | *5 December 2017* | Computer Hardware | Recommendation rating: 8.0/10 > > **Pros**: 1. Intuitive UI 2.Beautiful FAQ Generation using simple NLP. 3 Easy for Non Coders. 4. One click deploy and analytics > > **Cons**: 1.REST API features is only what bothers me sometime. Rest everything is perfect. 2. Adding more exhaustive FAQ and documentation is good idea anyday > > Chatbot building is just a breeze awaay. Getting data from API os supercool . Excellent platform to use Anyday ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/93800/engati?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/93800/engati) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data