About Yonyx
Yonyx pricing
Yonyx has a free version and offers a free trial.
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Yonyx Reviews
Feature rating
- Industry: Machinery
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Providing Self-Service to our Dealer Network
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.
Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.
When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.
Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.
Overall, I have been very happy with the ease of creating some lengthy guides.
Pros
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Cons
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Well creative application
We can solve the number complaints in the field and in the technical team. saving the money and lots of time implement the video upload option in the yonyx.
Pros
We can just share the whole technical knowledge with everyone in a very neat presentation with the help of yonyx. its ease to learn and useful to teach the difficult complex things in a simple . it saves our time a lot. even the technical people can learn the things quickly.
Cons
The one and only bad and i feel to be improve is video upload in the yonyx. initial uploading of the documents is difficult.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Leading cloud based platform for customer interaction graphs
Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector
Pros
Technical support, Customer service and IT helpdesks
Cons
Customer experience sometime slows down due to downtime and unable to operate
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
review
Pros
That it works most of the time on a daily basis
Cons
That it isn't consistently working well.
Response from Yonyx
Dear Victoria
We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Yonyx Easy life
Very nice experience so far and very exited about coming update
Pros
Its very easy to use and learn more about your company and product
Cons
east to use , very accessible, reliable, Critical
