Deskera Books

Pros

Its all integrated! This really has the ability to provide a fully inclusive platform for startups. Additionally, the Appsumo pricing was an enormous help however I've seen the regular pricing and charging for admins only is the first of its kind. Really showing its priorities for startups.

Cons

The CRM isn't quite fully featured and for now I will stick with CompanyHub. Heaps in the roadmap though so we will regularly evaluate the situation.

Alternatives Considered

Reasons for Choosing Deskera Books

Switched From

Reasons for Switching to Deskera Books

Pros

I love that the developer of the software is listening to the users inside their Facebook private group and implementing the suggestions and changes. Any issues that arise are handled and provided with constant updates.

New features and integrations are being deployed frequently, adding value to the purchase.

The features and rich enough for my purposes and provides a tremendous value for my company.

Cons

While the software is not complex, making the transitions from decades of Quickbooks is time-consuming. I wish there was a way to import all my data and make the process a bit quicker and smoother. (Unless I overlooked this option somehow)

Pros

Nothing was positive about this experience for 4 months.

Cons

It's been 1 month since my original request to have fixes to something so simple, and more importantly, REASONABLE. (1) Email invoices directly from Deskera app (2) Add a payment link in the body of the email. (3) Add a payment link to the attached invoice. (4) Add payment details to their Integrated "Stripe Express" Dashboard. For bug (4), imagine as a business owner receiving 20 payments and none of them have customer info or any other details, all that Deskera shows is a blank page with totals. Photo is attached here https://tinyurl.com/yfev3e5g. This was the response for (4), and I quote: "If you further want to confirm who all have paid, that is what the Bank reconciliation process is for. You will need to reconcile your bank against the various payments you receive regularly as well..."

(1) was resolved
(2) was resolved
(3) was not resolved
(4) was not resolved
There is a new (5th) problem where integration with Stripe sends out phantom invoices that are separate from the invoices generated in Deskera. Accompanying the (5th) problem is a (6th) problem, where this new phantom invoice contains (A) a different Invoice # (B) contains different net terms and (C) contains a different date of issue. Another new problem after integrating with Stripe, (7) there is no connection back and forth. I.e. I send out an invoice for $1,000. Client asks for a $200 price adjustment. Deskera invoice is updated to show $800. The payment link does not update to reflect new $800 total.

Pros

I've long been searching for a replacement for QuickBooks. Even my Intuit certified accounted loathes QuickBooks. Deskera Books has an easier interface and does everything I need it to do for invoicing and balancing my bank ledgers.

Cons

None so far. It does everything I need from an accounting standpoint.

Alternatives Considered

Reasons for Choosing Deskera Books

Switched From

Reasons for Switching to Deskera Books

Pros

I'm currently using Deskera for accounting to replace Waveapps. While there seems to be a bit of a learning curve, it's not all that different, and there is a large feature set. Accounting *alone* is worth the price for me. I'm planning to bring on some VAs and contractors early next year and having HR and CRM functionality in one tool is a huge value.

Cons

The "revamped" interface is great but still undergoing some integrations. The main thing missing for me from Waveapps is the ability to connect my business credit card to track expenses (my bank account workds fine).

Customer service has been very responsive and let me know it's under development, but for now I still have to import items which is annoying.

Alternatives Considered

Reasons for Choosing Deskera Books

Switched From

Reasons for Switching to Deskera Books