--- description: Review of ManyChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ManyChat | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [ManyChat](/software/95684/manychat) # ManyChat Canonical: https://www.softwareadvice.com.au/software/95684/manychat Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/95684/manychat?page=2) > ManyChat is a cloud-based chatbot solution designed to help small businesses drive chat marketing campaigns through social media platforms and text messaging. Key features include message broadcasting, drip marketing, A/B testing, audience segmentation and lead conversion. The solution comes with a drag-and-drop interface, which allows businesses to design custom chatbots using predefined templates. Employees can use the solution to interact with prospects, capture contact information such as name, email address or phone number and add tags to audience groups as per actions performed. It includes a pause automation feature, which enables agents to stop incoming bot messages for a particular period while communicating with a single subscriber. ManyChat offers integration with various third-party applications such as Google Sheets, Shopify, MailChimp, PayPal, Integromat, ConvertKit, ActiveCampaign and more. It comes with a mobile app for iOS. The solution is available on monthly subscriptions and support is provided via email and documentation. > > Verdict: Rated **4.6/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 72 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ManyChat ## Commercial Context - **Starting Price**: USD 15.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: $15/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - A/B Testing - AI/Machine Learning - Activity Dashboard - Automated Responses - Chat/Messaging - Chatbot - Communication Management - Contact Management - Customer Database - Customer Segmentation - Customer Support - Customisable Branding - Dashboard - Drag & Drop - Email Management - Feedback Management - For Sales/Marketing - Lead Generation - Live Chat - Machine Learning ## Integrations (10 total) - ActiveCampaign - Google Sheets - Kit - Klaviyo - Mailchimp - Make - PayPal - Shopify - Stripe - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) ## Related Categories - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software) - [AI Marketing Tools](https://www.softwareadvice.com.au/directory/4615/ai-marketing-tools/software) - [AI Sales Assistant Software](https://www.softwareadvice.com.au/directory/4614/ai-sales-assistant/software) - [Marketing Automation Software](https://www.softwareadvice.com.au/directory/1686/automation/software) ## Alternatives 1. [Systeme.io](https://www.softwareadvice.com.au/software/334889/systemeio) — 4.8/5 (2126 reviews) 2. [ActiveCampaign](https://www.softwareadvice.com.au/software/5398/activecampaign) — 4.6/5 (2561 reviews) 3. [Brevo](https://www.softwareadvice.com.au/software/18887/brevo) — 4.6/5 (3414 reviews) 4. [MailerLite](https://www.softwareadvice.com.au/software/100595/mailerlite) — 4.7/5 (2257 reviews) 5. [ContactPigeon](https://www.softwareadvice.com.au/software/449834/ContactPigeon) — 5.0/5 (283 reviews) ## Reviews ### "Awesome chatbot tool" — 5.0/5 > **Wale** | *24 July 2022* | Internet | Recommendation rating: 10.0/10 > > **Pros**: As someone using ManyChat primarily for chatbots, the platform has everything I need. The interface makes it extremely easy to build the most complex flows. Apart from this, there are also powerful marketing tools at your disposal. > > **Cons**: It's hard to find something to complain about, honestly. > > ManyChat helps me attain several marketing goals by engaging customers with Messenger bots; it also helps me get leads and useful data. ----- ### "Revolutionizing Customer Service with ManyChat Chatbots" — 4.0/5 > **Emil** | *22 December 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Some of the most impactful features include:1. Automated chatbot flows: You can build automated chatbot flows with ManyChat that can respond to client queries, provide tailored messages, and even manage purchases and payments. Your marketing and customer service operations can be streamlined as a result.2. Segmentation and targeting:With ManyChat, you can build specialized audiences based on a range of variables, including geography, activity, and interests, and then deliver those audiences specific messages. You are thus able to send out communications that are more pertinent and distinctive.3. Integrations: Numerous prominent tools and platforms, such as CRMs, e-commerce platforms, and email marketing software, are available for integration with ManyChat. Your customer service and marketing operations can be made more efficient as a result.4. Visual flow builder: Even if you have little to no coding knowledge, you can easily develop and maintain chatbot flows with ManyChat's visual flow builder.5. Analytics and reporting: The analytics and reporting tools in ManyChat let you monitor your chatbot's effectiveness and pinpoint its weak points.Overall, these features can help businesses and organizations of all sizes improve their customer communications and engagement, leading to increased customer loyalty and satisfaction. > > **Cons**: Businesses and organizations should think about these potential negatives before adopting ManyChat as they would with any product or platform. A few possible drawbacks of ManyChat include:1. Limited functionality: Even while ManyChat offers a wide variety of features and integrations, not all businesses or organizations will find that it is able to suit their demands. Some situations can be better suited to more specialized or sophisticated chatbot platforms.2. Dependence on Facebook: ManyChat is essentially a chat platform for Facebook Messenger, therefore in order to use it effectively, businesses and organizations will need to be well-known on Facebook. Some people might not find this possible or appealing.3. Privacy concerns: Chatbots may raise privacy concerns for certain users, especially if they are being utilized to process orders or payments. To allay these worries, companies and organizations using ManyChat should be open about their data collecting and usage practices.Overall, while ManyChat can be a powerful and useful tool for improving customer communication and engagement, it is important for businesses and organizations to carefully consider their needs and resources before deciding if it is the right fit for them. > > Overall, ManyChat is generally well-regarded as a powerful and user-friendly platform. It has a large user base and a growing number of integrations and partnerships, which can help businesses and organizations get the most out of their investment. However, as with any tool or platform, there may be some potential drawbacks to consider, such as cost, limited functionality, and privacy concerns. Businesses and organizations should carefully weigh the pros and cons before deciding if ManyChat is the right fit for them. ----- ### "Great Software Idea hindered by Bugs and Poor Customer Service." — 2.0/5 > **Kelby** | *28 August 2023* | Publishing | Recommendation rating: 2.0/10 > > **Pros**: When it works, it's quite effective at turning the activity through our social channels into actual leads and site traffic. > > **Cons**: Unfortunately, it doesn't always work and this has led to turn activity through our social channels into frustrated people and missed opportunities > > Signed up for a free trial a year ago. Saw the potential but wanted to look at other options before committing to the platform. The free trial ended and was charged for months without being able to even log into the service to cancel or use. Was receiving receipts to my business email address but couldn't use that email address to log in/recover my password. Finally figured out it I had to authenticate via Facebook for access. The platform has a lot of great features that don't consistently work. Have reported several bugs and issues that customer support goes overboard with attempting to indemnify themselves from rather than addressing. Adding an additional account caused the primary account to disconnect from Meta and issues for the following week because their system didn't properly interface with Meta Account/Business Manager. ----- ### "Love my Bot" — 5.0/5 > **Marci** | *30 June 2022* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The live chat option when a client is struggling to get specific information that isn’t programmed into the bot has been priceless. I’m able to help the client seamlessly via live chat.? > > **Cons**: There isn’t anything I don’t like. I like Many Chat and plan to stay with Many Chat as my business grows. > > Friendly customer service. Super smooth automation. ManyChat has saved my business when I was unable to answer the phone lines. ManyChat has been a dream come true for this business owner that wears many hats\! ----- ### "Chatbots made easy but with a tradeoff" — 5.0/5 > **Verified Reviewer** | *25 October 2021* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: No need of coding knowledge Relatively easy to implement. Great set of tools to launch basic to medium level of chatbots in regards of complexity. Free tools don't feel limited if your trying starting out or have basic needs. Payment tiers are based on your audience/subscriber base so it doesn't feel like your being forced to pay more than what your page needs. > > **Cons**: With the easy to use interface comes a tradeoff in regards of final complexity of what you may deploy. If you're looking for a toolkit that allows you to develop chatbots you might be better off searching for other options. You're tied down to the compatibility options offered at the time by manychat. Bots require to be tied to a social media account. Managing more than one account at the same time may prove cumbersome. > > Very positive. It's a great tool for marketing, advertising, collecting data and automating conversations that are basic and/or very repetitive within your operations/sales funnel. However this isn't machine learning or AI, so if you require more advanced tools you may be better off with other tools or hiring a specialist to develop more capable and flexible options. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/95684/manychat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/95684/manychat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data