--- description: Review of Document360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Document360 | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/1884/knowledge-management/software) > [Document360](/software/96197/document360) # Document360 Canonical: https://www.softwareadvice.com.au/software/96197/document360 Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.com.au/software/96197/document360?page=2) > Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT \& consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation. AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media. Step-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos \& Video: Record screens, add videos and embed guided walkthroughs directly into articles. Custom Workflows: Set review stages, owners and deadlines to fit your documentation process. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Change Tracking - Collaboration Tools - Commenting/Notes - Content Library - Content Management - Customisable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Discussions/Forums - Document Management - Document Storage ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software) ## Related Categories - [IT Documentation Software](https://www.softwareadvice.com.au/directory/4607/it-documentation/software) - [Manufacturing CRM Software](https://www.softwareadvice.com.au/directory/3825/manufacturing/software) - [Auto Dealership CRM Software](https://www.softwareadvice.com.au/directory/3171/dealership/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Knowledge Base Software](https://www.softwareadvice.com.au/directory/3898/knowledge-base/software) ## Alternatives 1. [Guru](https://www.softwareadvice.com.au/software/103160/guru) — 4.8/5 (639 reviews) 2. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews) 3. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5213 reviews) 4. [Confluence](https://www.softwareadvice.com.au/software/430492/confluence) — 4.5/5 (3682 reviews) 5. [NinjaOne](https://www.softwareadvice.com.au/software/349671/ninjarmm) — 4.7/5 (289 reviews) ## Reviews ### "Document 360 knowledge base experience" — 5.0/5 > **Atul** | *5 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is really easy to integrate and use, you have all the different types of configurations available to use to implement and make the (CX) customer experience better. One important thing Document 360 is always ready to adopt new features their customer need. That is the main reason we migrated our knowledge from confluence to here. It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible\[\]. Special thanks to the customer success team for that. > > **Cons**: I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases. > > We can easily manage internal and external documentation here. Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation (categories). Document 360 has integrated Eddy (AI), and our end users are really happy while using it. Even our support ticket count was reduced. Analytics reports give so much detailed information to analyze our user's interests. Knowledge-based customization helped us to make it the way we want. Even the customer success team offers some ready templates, which is so nice. Document 360 is not just providing solutions but making their (CX) customer experience better. ----- ### "Structured and Reliable Documentation Platform" — 5.0/5 > **Verified Reviewer** | *27 April 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity. The category and article hierarchy is intuitive, which makes it easy to organize large volumes of content and maintain a clean knowledge base. The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy customization. Versioning and backup features are especially useful. They allow you to track changes, restore previous versions, and work confidently without worrying about losing content. The ability to manage multiple versions of documentation is also helpful when supporting different product releases. The portal experience is another strong point. It delivers a clean, user-friendly interface for end users, with good search functionality that makes content easy to discover. Finally, the ability to embed media, add callouts, and structure content clearly makes it well-suited for technical writing, especially when you need to explain workflows or systems in a readable way. > > **Cons**: One limitation is the editor flexibility. While it is easy to use, it can feel restrictive for advanced formatting or highly customized layouts. Achieving very specific designs or complex structures sometimes requires workarounds. Search accuracy can also be inconsistent. In some cases, relevant articles do not appear at the top of results unless keywords are very precise, which affects content discoverability. Managing large documentation sets can become cumbersome over time. Bulk actions, restructuring categories, or moving multiple articles are not always as efficient as expected. There are also limitations in collaboration. Real-time editing is limited, and handling simultaneous contributions from multiple writers can lead to version conflicts or extra coordination effort. Finally, customization of the knowledge base portal (branding, layout behavior, advanced UI changes) is somewhat constrained unless you rely on higher-tier plans or custom code. > > Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch. The platform is easy to get started with, and the learning curve is low. It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows. Creating and updating technical content is straightforward, and features like versioning and backups make it reliable for ongoing maintenance. It works well for standard documentation needs such as product guides, internal knowledge bases, and FAQs. The portal experience is clean and accessible, which improves usability for end users. At the same time, there are some trade-offs. Advanced customization and layout control are limited, and managing large-scale updates or collaboration across multiple contributors can require additional effort. In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to flexibility and scale. ----- ### "Has potential, but creating a truly personalized tool is challenging." — 3.0/5 > **Lara** | *29 August 2025* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: \[sensitive content hidden\] , the onboarding specialist, has been doing his utmost to address all challenges. He has been available at all times and responds to my emails very promptly. > > **Cons**: The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders. Everything is divided only by categories and articles, which makes navigation cumbersome. Additionally, the homepage design options are extremely limited. The process for design, migration, and changes has been very slow. It took two months, and we are still not satisfied with the results. I have not been able to fully launch it because it does not meet our expectations. > > The sales pitch did not align with the actual product. However, the onboarding team was extremely helpful and available several times a week. The main challenge is that some issues cannot be resolved, especially for a startup with limited resources. ----- ### "Great product for Documentation" — 5.0/5 > **Sumukh** | *8 May 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The interface is clean and user-friendly, making it simple for both technical and non-technical teams to collaborate. Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall user experience for customers and internal teams. > > **Cons**: One thing I liked least about Document360 is that some advanced customization and editing options can feel limited unless you are on higher-tier plans. At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects. Additionally, pricing may be a bit expensive for smaller teams or startups compared to some alternatives > > My overall experience with Document360 has been very positive. The platform provides a clean and intuitive interface for creating, managing, and publishing documentation efficiently. I especially liked its strong knowledge base organization, version control, analytics, and collaboration features, which make it suitable for both small teams and enterprise environments. The search functionality and AI-powered features improve the user experience significantly. While there are occasional limitations in customization and some advanced features are locked behind higher pricing tiers, the platform overall delivers a reliable and professional documentation management experience. ----- ### "Professional Product documentation at last\!" — 4.0/5 > **Zoe** | *29 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The migration team has been very helpful, patient, and reactive to our needs. We've been walked through each step of the process and we were ready to launch on time. The Document360 tool itself is much better than the tool we had migrated from, and any ideas we've had have been fed back to the Product team. We can see that Product suggestions are actively monitored and considered. > > **Cons**: Sometimes my questions took a while to get a response. I had to chase for confirmation. There could have been more Product training provided. We have struggled to get the help we need from a Cookie compliance perspective. Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated. > > Overall, our experience with Document360 has been very positive. We've had a lot of help with various aspects of our migration and launch, which has been fantastic. We're so happy to have moved away from our previous, very time-consuming documentation tool\! ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.com.au/software/96197/document360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/96197/document360) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data