--- description: Review of SpotOn Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SpotOn | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Waitlist Software](/directory/4323/waitlist/software) > [SpotOn](/software/96536/spoton-restaurant) # SpotOn Canonical: https://www.softwareadvice.com.au/software/96536/spoton-restaurant Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.com.au/software/96536/spoton-restaurant?page=2) > SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email. > > Verdict: Rated **4.2/5** by 371 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 371 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SpotOn - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 99.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Subscription pricing starts at $99/month. A free plan is available. Contact SpotOn for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Mexico, United States ## Features - API - Access Controls/Permissions - Accounting Integration - Activities Booking - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Management - Bar Tab Management - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Analytics ## Integrations (27 total) - 7shifts - Apple Pay - Auto Decision Platform - BevSpot Food and Beverage Management - Craftable - DAVO - DolceClock - DoorDash for Merchants - HotSchedules - INControl - MarginEdge - Marqii - PayPal - Paycom - Paycor ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Waitlist Software](https://www.softwareadvice.com.au/directory/4323/waitlist/software) ## Related Categories - [Waitlist Software](https://www.softwareadvice.com.au/directory/4323/waitlist/software) - [Restaurant POS Systems](https://www.softwareadvice.com.au/directory/41/restaurant-pos-software/software) - [POS Systems](https://www.softwareadvice.com.au/directory/210/web-based-point-of-sale-software/software) - [Bar POS Software](https://www.softwareadvice.com.au/directory/389/bar-pos-software/software) - [Restaurant Management Software](https://www.softwareadvice.com.au/directory/2165/restaurant-management/software) ## Alternatives 1. [Restroworks](https://www.softwareadvice.com.au/software/77505/Restroworks) — 4.9/5 (663 reviews) 2. [Toast POS](https://www.softwareadvice.com.au/software/4997/toast-pos) — 4.1/5 (554 reviews) 3. [Lavu](https://www.softwareadvice.com.au/software/3311/lavu) — 4.2/5 (259 reviews) 4. [CAKE POS](https://www.softwareadvice.com.au/software/22390/cake-pos) — 4.6/5 (522 reviews) 5. [TouchBistro](https://www.softwareadvice.com.au/software/3504/touchbistro) — 3.8/5 (414 reviews) ## Reviews ### "Jonathan Smith" — 4.0/5 > **Jennifer** | *22 November 2023* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him. > > **Cons**: All the different sites for all the different platforms and changes to the way reports look. ----- ### "District Manager" — 5.0/5 > **Chris** | *19 September 2025* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: SpotOn helps our restaurants run more efficiantly. \[sensitive content hidden\] is one of the most helpful person working at SpotOn. > > **Cons**: Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem. ----- ### "Ok POS, terrible developer experience - 26 days and still no API key" — 2.0/5 > **Michael** | *14 April 2026* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. > > **Cons**: API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. > > SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. ----- ### "Better than many" — 4.0/5 > **Cindy** | *13 May 2025* | Restaurants | Recommendation rating: 7.0/10 > > **Pros**: 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others > > **Cons**: POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day > > Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat. ----- ### "Works well so far" — 4.0/5 > **Tracy** | *14 June 2025* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: I like the streamlined look of the POS once it was installed. I also had a great onboarding specialist. > > **Cons**: I am not happy with how there is little to no support with the integrations with SpotOn, specifically with ShoGo. > > Overall, I am pleased with SpotOn so far. There have been a couple of minor tweaks and fixes needed but they were remedied quickly. ----- Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.com.au/software/96536/spoton-restaurant?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/96536/spoton-restaurant) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data