The one-stop restaurant platform built for ambitious hospitality professionals to make fast, data-driven decisions,...
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About SpotOn
SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform.
SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns.
SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn pricing
SpotOn has a free version and does not offer a free trial. SpotOn paid version starts at USD 99.00/month.
Starting Price:
USD 99.00/month
Free Version:
Yes
Free trial:
No
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SpotOn Reviews
Feature rating
5 reviews of 334
View all reviews
Chuck
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 21/09/2023
Spoton partnership
They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.
Pros
I feel like they are truly a partner to my business
Cons
They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.
Response from SpotOn
We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
Replied 27/09/2023
Zoe
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 12/09/2024
I definitely recommend SpotOn
Great reps, someone’s always nearby to help, very versatile. Overall I’ve enjoyed it and it works well with our restaurant amenities - happy hour, private parties, etc.
Pros
Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially [sensitive content hidden]) are very responsive and helpful.
I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork.
Cons
Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly.
I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done.
Reasons for Switching to SpotOn
Full package availability that integrates rather than a bunch of different appsResponse from SpotOn
We love to hear this! Thank you for taking the time to leave us this feedback.
Replied 23/09/2024
Jason
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
1
Reviewed on 27/11/2024
Want to make your job harder? Choose Spoton.
Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier.
Pros
To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither.
Cons
The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell.
Alternatives Considered
Square Point of SaleReasons for Choosing SpotOn
Toast support was horrible and the system is getting old. Wanted a more modern system, better support.Switched From
Toast POSReasons for Switching to SpotOn
Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far.Response from SpotOn
Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus!
Replied 06/12/2024
Vince
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
1
Reviewed on 16/09/2024
Interested in SpotOn? MoveOn
I am extremely disappointed with SpotOn’s services and lack of professionalism. We entered into an agreement with SpotOn under the promise of a comprehensive food truck setup and a system that would function without internet connectivity. Unfortunately, none of these promises were fulfilled. The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution.
Communication with SpotOn has been abysmal. Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own. This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment due to the menu team’s failure to complete their responsibilities.
The lack of professionalism extends to the website team as well, who have consistently ignored our emails. This entire experience has been extremely frustrating and unacceptable.
Given these ongoing issues, we are now seeking a full refund for the services and equipment provided, along with the termination of our contract. I urge SpotOn to address this matter immediately, as our attorney is now involved and will be sending a formal letter if this is not resolved promptly.
Pros
Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him.
Cons
I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
terrible communication & functionality.Switched From
TouchBistroReasons for Switching to SpotOn
The sales rep was very easy to deal with. Will be revisiting toastResponse from SpotOn
Hi Vince, I know we're in the process of trying to resolve this for you! Please hold tight and we'll have some help sent your way immediately.
Replied 19/09/2024
Alejandro
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 18/09/2024
Spot on survey answer by Taco-ish
Good, although once we loose a lot of money because it just did not work during a very important event.
Pros
We like the POS prices, attention and services.
Cons
The way the information is showed. It looks like vintage and hard to understand in the beginning.
Response from SpotOn
Thanks for the feedback! We know how important reliability is, and we're constantly working on the backend to make things operate smoothly.
Replied 19/09/2024
