About PointOS

PointOS is a point of sale (POS) solution that helps restaurants, bars and nightclubs streamline operations related to invoicing, menu management, inventory re-ordering and more on a centralized platform. The employee management tool automatically generates daily timesheets with information, such as staff member names, date, check-in and check-out time and the total number of working hours. PointOS' order management module lets supervisors set up multi-server modes, split checks and modify orders based on customer requirements. Administrators can create dining room layouts, configure happy hour pricings, set up loyalty programs, create recipes and alter menu items. Additionally, managers can use the activity dashboard to track daily sales and taxes, monitor employee productivity, access daily order reports, and calculate labor costs. PointOS comes with a built-in credit card processing tool, which allows businesses to manage customer transactions from within the system. Pricing is available on request and support is extended via phone, email, documentation and other online measures.
PointOS Software - PointOS tabs management
PointOS Software - PointOS order lists
PointOS Software - PointOS dashboard
PointOS Software - PointOS tabs management - thumbnail
PointOS Software - PointOS order lists - thumbnail
PointOS Software - PointOS dashboard - thumbnail

PointOS pricing

PointOS does not have a free version but does offer a free trial. PointOS paid version starts at USD 39.99/month.

Starting Price:
USD 39.99/month
Free Version:
No
Free trial:
Yes

Alternatives to PointOS

PointOS Reviews

Feature rating

Value for Money
3.5
Functionality
3.2
Ease of Use
3.8
Customer Support
3.3
5 reviews of 55 View all reviews
Karen
Karen
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/07/2018

Great POS System!

Great for tracking inventory and generating reports

Pros

It's very easy to use and to print reports

Cons

credit card reader doesnt work sometimes and I have to restart the system

Response from PointOS

Karen,

We are pleased you find our system easy to use and enjoy the features we have to offer.

In addition to those features we also offer integration with Quickbooks which will enable you to tackle your accounting more efficiently.

With our new payment processing system and hardware offerings from Elos we can ensure you shouldn't have credit card reader issues.

Replied 06/01/2020
John
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
1

5
Reviewed on 29/01/2023

Support needs work

I bought this system when [sensitive content hidden] was still writing the software for this, it has changed [sensitive content hidden] and now the really only problem I have is when I need support it is far from Quick they need to have better support team or if you advertise 24-7 support you better deliverwhen you have issues it cost you money when they do not answer the phoner.

Pros

it is an easy to use system and fairly easy to program

Cons

support when you need it no one answers the phone they do ok once you can get ahold of someone but good luck on that

Alfredo
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 05/06/2024

Be carefully they will take your money for support and never get it

Went to hospital emergency room, 3 time because they exhausted my patients, they abuse me.

Pros

I like nothing, it is obsolete, and customer services is the worse, never had 24 hours support that is absolutely no true

Cons

That i pay for a software that have support for live and they discontinuo after they sold the company, all they only work with 2 merchant that will charge you more than any other merchant in the world

Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
1

4
Reviewed on 17/07/2018

50/50

Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible.

Pros

Software is easy to use and technical support is always friendly and available 24/7.

Cons

Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise.

Response from PointOS

HI There,

Thank for taking the time to leave your valued feedback.

The PointOS Software (Pro and PointOS) are Windows? 7 or higher compatible. We are excited to say that our newest software that will be coming out soon will also support Android and iOS.

In addition our new customer success representatives are available 24 hrs 7 days a week 365 days a year to help assist with any questions.

Replied 08/01/2020
Verified Reviewer
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2018

Good system

Overall a solid purchase, good value.

Pros

One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.

Cons

Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.

Response from PointOS

We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing.

With the launch of the PointOS XE we offer new split check features which should help address your concerns.

Replied 06/01/2020

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