HCI Collections is a medical collections service designed to assist businesses in the medical industry with consultative solutions, including personnel/office evaluations, seminars, webinars and staff training. The customized services address clients' entire revenue cycle requirements via insurance claim management, charity care eligibility review, insurance claim appeals, automated telephone messaging and payment monitoring. For client access, HCI offers a secure client portal for clients to manage and view the status of their accounts.
HCI Collections enables the medical industry to manage bad debt recovery by accepting electronic placements in multiple formats, offering electronic remittance and accepting second placements. Healthcare recovery agents enable institutions to generate electronic/paper reports whilst maintaining compliance with HIPAA and FDCPA standards.
HCI Collections comes with a department dedicated to claims management, which allows teams to minimize outstanding claims via eligibility verification, insurance claim billing/rebilling, insurance appeal management, insurance claim follow-up and secondary insurance claim filing.
HCI Collections offers support via phone and an online inquiry form.