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TeamViewer Remote
4.6
Overall rating
Reviews
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About TeamViewer Remote
TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.
TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.
The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.
TeamViewer Remote pricing
TeamViewer Remote has a free version and offers a free trial. TeamViewer Remote paid version starts at USD 298.80/year.
Starting Price:
USD 298.80/year
Free Version:
Yes
Free trial:
Yes
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TeamViewer Remote Reviews
Feature rating
5 reviews of 11,471
View all reviews
Vincent
- Industry: Security & Investigations
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
2
5
Reviewed on 18/10/2022
Remote assistance, No limits!
TeamViewer is a great choice for IT professionals, mainly in the service delivery and support fields. I do not see myself looking at other remote tools in the near future.
Pros
I have not had any issues with installation on all the devices we set up. Easy to connect to remote machines as long as the internet is stable. You can have multiple containers for multiple branches and the file transfer is seamless.
Cons
I do not like the fact that there are times you cannot connect to a device two versions before the control machine. Some servers with legacy software cannot be upgraded and you will have to drive into the office.
Response from TeamViewer
Hi Vincent,
We are really pleased to know you have chosen TeamViewer for your remote access solution!
Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions.
Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community!
Best,
Ying/TeamViewer
Replied 15/12/2022
Yurie Katri
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
4
Reviewed on 01/10/2022
A helpful tool for working remotely
Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.
Pros
It is very convenient because you can operate the remote connection destination terminal through a remote desktop connection between offices or in a homework environment without the hassle of detailed configurations. It is also possible to send files, so it is useful when you want to transfer a local file to a remote connection destination. It also supports smartphone apps, so in an emergency, you can access and respond from your smartphone, which is excellent.
Cons
Sometimes it is strangely cumbersome, and operations such as clicking are disabled and a restart is required, which is inconvenient. Also, as it is not a cheap service in terms of cost, I think if there are several additional contract plans, the barriers to using the paid version will be reduced.
Alternatives Considered
AnyDeskReasons for Choosing TeamViewer Remote
Trouble-free remote control. Even if the customer is stuck in the operation, we can control it remotely. Besides, it is easy to make clients download the remote tool and it is easy to start with a double click, which is also good.Switched From
AnyDeskReasons for Switching to TeamViewer Remote
We are using it with a purchase contract, not a subscription. The cost performance is good, there is no remote precision (cut in the middle) and we can do the job without problems.Response from TeamViewer
Hi Yurie,
Thank you so much for reviewing TeamViewer with the positive feedback!
We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to know TeamViewer is a powerful remote access tool for you and even for your home office!
You are invited to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions about TeamViewer. We hope you enjoy using TeamViewer all the time! See you in TeamViewer Community!
Wish you a great day and all the best.
Best,
Ying/TeamViewer
Replied 24/10/2022
Brian
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 01/08/2024
Remote Desktop Support Tool of All Times
Offering remote support help save time and improve productivity.
Pros
TeamViewer Remote allows me to support junior Engineers in my organization remotely.
Cons
When internet connection is slow, TeamViewer Remote disconnects without a notice.
Response from TeamViewer
Hello Brian,
We are thrilled to receive a 10/10 rating from you! We invite you to join the TeamViewer Community at our official website if you have any troubleshooting questions. We hope you continue to enjoy using TeamViewer. Looking forward to seeing you in the TeamViewer Community!
Best,
Ying/TeamViewer
Replied 26/08/2024
Justin
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
1
1
Reviewed on 08/12/2023
There are better Remote Access options Now
Overall the system is OK. setting up remote access is clunky and overly complicated. The billing system sucks and has limited adjustment ability. The support takes probably a week to get back to you and the call center is always bogged down. It is overpriced for our needs.
I have tried reaching out to your support. The support has not been helpful nor interested in working to solution. Overall, the support has lagged (sometimes over a week for a response to a simple question). I have an open ticket though today was told that they don't have my payment which posted 3 weeks ago and require a bank statement to rectify. I sent screenshots of my bank statements as the PDF won't be published for 2 weeks due to the timing of the statements and the finance person said well we can't stop it from going to collections as I asked as they were not accepting the screenshots to wait for the PDF. Overall, the "rules" of teamviewer are archaic and you should just search "TeamViewer class action" if you want more information about the issues that people get with them. I am amazed that there is an expectation that a company could hamstring their customer service soo much. It really is sad that a company with a good product has to be soo bad administratively. I am really disappointed. I have been a customer for 4 years. I am "stuck" in a EULA that is not binding in our state but they are playing mean.
Pros
App that boots at startup
Solid tutorials
Mac OS support
Cons
A lot
The price structure does not reflect a small business needs for periodic support
Options come and go
support is mediocre
Response from TeamViewer
Hi TeamViewer user,
Thank you for sharing the review about TeamViewer and we are so sorry to hear about the poor experience with TeamViewer.
To turn things around and help you with the best possible solution for your case, we encourage you to contact the TeamViewer Support Team (https://www.teamviewer.com/en/customer-support/) for a discussion. We hope that you will receive a satisfying outcome and enjoy the journey with TeamViewer continuously.
Best,
Ying/TeamViewer
Replied 24/01/2024
Mayra
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 21/05/2024
Team viewer Review
Overall, I will give a 4 out of 5 stars to TeamViewer Remote
Pros
High quality on real-time chat, it works flawlessly every time, it works quickly and efficiently, very well organized and easy to use.
Cons
Sometimes their customer support team is a bit slow in their response
Alternatives Considered
Dialpad AI MeetingsReasons for Switching to TeamViewer Remote
the good reviews it has of TeamViewer RemoteResponse from TeamViewer
Hi Mayra,
We're thrilled to hear your positive feedback! It's great to know that our product's ease of use stood out for you. Your encouraging words inspire us to keep providing solutions that are intuitive and user-friendly.
Best,
Ying/TeamViewer
Replied 28/05/2024
