--- description: Review of Mention Me Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mention Me | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Influencer Marketing Software](/directory/4292/influencer-marketing/software) > [Mention Me](/software/99374/mention-me-retain) # Mention Me Canonical: https://www.softwareadvice.com.au/software/99374/mention-me-retain Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/99374/mention-me-retain?page=2) > Mention Me's Customer Advocacy Intelligence platform empowers ecommerce brands to tap into the potential of word-of-mouth marketing. By acquiring, nurturing, and motivating brand fans to promote your business through word-of-mouth, reviews, social sharing, and referrals, Mention Me helps you expand your customer base and reduce reliance on costly digital ad channels. What sets Mention Me apart is its ability to gather first-party advocacy data. This data is invaluable for optimizing your other marketing activities, such as reducing the cost per acquisition (CPA) on paid social campaigns. Additionally, Mention Me works with industry-leading partners like SAP, Klaviyo, Attentive, Space48, and WeMakeWebsites to offer seamless integrations that enhance your brand advocacy program and optimize your marketing channels. Since 2013, Mention Me has facilitated over 6 million referrals, generating an impressive $2 billion in revenue for 500 global brands. ASOS, PUMA, Charlotte Tilbury, ManyPets, and Nutmeg are just a few of the ecommerce leaders leveraging the power of customer advocacy with Mention Me. The platform's success is further supported by $32 million in funding from Octopus Ventures and Eight Roads. Implementing Mention Me can lead to an average increase of 8% in new customer acquisition for your brand. However, with continuous experimentation and optimization, this growth can reach as high as 30%. This demonstrates the significant impact that customer advocacy can have on your business's growth trajectory. Referral marketing is renowned for its impressive return on investment (ROI), and Mention Me is no exception. With Mention Me, you can expect an ROI of up to 10x, making it a highly valuable investment for your business. Notably, Name Share®, a unique feature of Mention Me, accounts for 34% of all referrals, enabling you to capture previously untraceable word-of-mouth recommendations. When brand fans refer others, the benefits extend beyond acquiring new customers. Referred customers spend an average of 11% more on their first order and are five times more likely to refer others themselves. This creates a powerful referral chain reaction that expands your reach and accelerates sustainable growth. To further optimize your referral campaigns, Mention Me offers A/B testing by cohort. By testing different approaches within the first 6 months of your advocacy program, you can increase your referred customer acquisition by 4x. This allows you to fine-tune your efforts and maximize the impact of brand advocacy on your customer economics. > > Verdict: Rated **4.6/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Mention Me - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Pricing Details**: For full pricing information, contact Mention Me directly. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish - **Available Countries**: Algeria, Australia, Canada, Germany, United Kingdom, United States ## Features - Campaign Analytics - Campaign Management - Contact Management - Customer Advocacy - Customer Segmentation - Discount Management - Email Marketing - For Customer Referrals - Incentive Management - Influencer Discovery - Lead Engagement - Loyalty Program - Monitoring - Multi-Language - Predictive Analytics - Promotions Management - ROI Tracking - Referral Templates - Referral Tracking - Rewards Management ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Influencer Marketing Software](https://www.softwareadvice.com.au/directory/4292/influencer-marketing/software) ## Related Categories - [Influencer Marketing Software](https://www.softwareadvice.com.au/directory/4292/influencer-marketing/software) - [Banking CRM Software](https://www.softwareadvice.com.au/directory/336/banking-crm/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Auto Dealership CRM Software](https://www.softwareadvice.com.au/directory/3171/dealership/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) ## Alternatives 1. [Kangaroo](https://www.softwareadvice.com.au/software/324113/kangaroo) — 4.9/5 (248 reviews) 2. [Referrizer](https://www.softwareadvice.com.au/software/153952/referrizer) — 4.8/5 (196 reviews) 3. [Smile.io](https://www.softwareadvice.com.au/software/329197/smile-io) — 4.9/5 (67 reviews) 4. [Tremendous](https://www.softwareadvice.com.au/software/262872/tremendous-rewards) — 4.8/5 (456 reviews) 5. [ReferralCandy](https://www.softwareadvice.com.au/software/152176/referralcandy) — 4.5/5 (386 reviews) ## Reviews ### "Definitely recommend" — 5.0/5 > **Brazola** | *19 January 2026* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: Pros for using Mention Me are it is easy to setup. Your existing customers will spend more money and refer new customers who are likely to spend a lot of money as well. > > **Cons**: Cons for using Mention Me is very minimum. In the beginning it is a bit complex. Trying to understand how everything works. Also having to contact the support team to change codes can be time consuming. ----- ### "Mention Me have been fantastic to work with. Have and would recommend to other businesses" — 5.0/5 > **Lauren** | *3 July 2017* | Recommendation rating: 9.0/10 > > **Pros**: The technology is very well thought out and there is a lot of technical support on hand should a problem arise. As it is focused on quite a niche area the technology has been tuned to try and give the best 'refer a friend' experience it can. The reporting dashboard is extensive and gives good insights into how customers are behaving with the technology. > > **Cons**: There is very little not to like here. At times the options available are a little overwhelming and the terminology between referrer and referee can get a little complex but the account management is so good that if you ever get stuck you can pick the phone up\! ----- ### "Friendly, pro-active and efficient" — 4.0/5 > **Alexandra** | *3 July 2017* | Furniture | Recommendation rating: 9.0/10 > > **Pros**: The software creates a smooth customer journey. It, for the most part fits seamlessly into our website making it look native to us which is vital for a referral programme. We have seen positive results since the implementation of Mention Me, opening up the opportunity to scale and grow. The client services support we have received has been of a very high standard and this I couldn't fault in any way. > > **Cons**: There are a couple of things design-wise that would enable the platform to align with our design requirements better, but this is small in context with the wider benefits we receive. > > We saw an improvement in people signing on to our referral scheme, sharing the scheme incentives and finally revenue generated from this programme has also improved. We have only seen a positive trajectory since initial implementation and we still have many more things to test and implement to improve it's effectiveness. ----- ### "Using" — 5.0/5 > **Chloe** | *6 February 2020* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: I love the name sharing functionality which allows our customers to refer in conversation, in say, discussions about the climate crisis. The allplants mission is to inspire people to eat more plants to create a better future for our planet and our customers are part of driving this positive change when they refer their friends to us. > > **Cons**: Some of the reports aren't that useful. ----- ### "Great team, support and results\! Easiest way to setup a refer-a-friend programme." — 5.0/5 > **Abdul** | *30 June 2017* | Recommendation rating: 10.0/10 > > **Pros**: Was super easy to setup a refer-a-friend scheme. The support from the Mention Me team has always been amazing\! The account managers are always full of ideas for A/B tests to try to maximise performance, and are always quick to respond to questions. > > **Cons**: Hard to come up with something negative to say. Honestly any issues or questions we have are dealt with quickly by the team at Mention Me. The backend reporting interface was not as easy to use initially, but they recently revamped it to make it more user friendly\! > > We previously did not have a referral scheme. Mention Me allowed us to get setup really quickly. We've been able to drive additional revenue over time because of Mention Me\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/99374/mention-me-retain?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/99374/mention-me-retain) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data