--- description: Review of Natterbox Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Natterbox | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Natterbox](/software/99614/freedom) # Natterbox Canonical: https://www.softwareadvice.com.au/software/99614/freedom Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/99614/freedom?page=2) > Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for successful sales and contact center teams, Natterbox provides industry-leading cloud-based voice technology that has enabled 1000s of businesses worldwide to transform their voice communication and the way they interact with customers. Today’s innovative, global businesses like Alo Yoga, Berkshire Hathaway Group, TGI Fridays and Virgin Wines rely on Natterbox to make data-driven decisions and deliver outstanding customer service. > > Verdict: Rated **4.1/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 22 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Natterbox - **Location**: Chicago, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 52.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact Natterbox for pricing information. Visit www.natterbox.com/pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Australia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, France, Germany, Greece, Hong Kong SAR China, Hungary, Iceland, Ireland, Italy and 22 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting ## Integrations (3 total) - Salesforce Platform - Salesforce Sales Cloud - Salesforce Service Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software) - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) ## Alternatives 1. 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[Zoom Phone](https://www.softwareadvice.com.au/software/123022/zoom-phone) — 4.5/5 (243 reviews) ## Reviews ### "Moving from Copper to the Cloud" — 4.0/5 > **Verified Reviewer** | *12 August 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Salesforce Integration – This is just fantastic, having a Cloud Base IP telephony solution that’s integrated into our Single View of the Customer CRM, Salesforce just brings so much benefit, which we will likely continue to discover and build upon, enabling us for years to come. > > **Cons**: The reporting is great, however, the dashboards (wallboards) especially for a Service Desk could do with some work, and it would be great to have deeper \& tighter Salesforce Omnichannel integration, overall these are only minor considerations for our business case. > > The Natterbox solution came at exactly the right time for us, being a transformational enabler for our longer-term strategies while helping us to keep productivity high across the teams while working from home during the pandemic. ----- ### "Best of Breed Technology" — 5.0/5 > **Andrew** | *24 June 2020* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: The system is extremely flexible and is able to integrate extremely well with salesforce. > > **Cons**: The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu. > > We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; \[SENSITIVE CONTENT HIDDEN\] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. \[SENSITIVE CONTENT HIDDEN\] was our lead project manager, and \[SENSITIVE CONTENT HIDDEN\] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it. ----- ### "Easy integration great for calling and monitoring, sometimes has bugs" — 3.0/5 > **Richa** | *28 August 2021* | Capital Markets | Recommendation rating: 7.0/10 > > **Pros**: It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings. > > **Cons**: Sometimes plays up and has issues like 'dial failed' requiring a reset/computer reset. > > Overall 90% of the time reliable, occasionally plays up ----- ### "Natterbox, good software to have for calls/sales" — 4.0/5 > **Jonathan** | *23 August 2021* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: The integration with Salesforce, the scheduling for future calls, and real time tracking > > **Cons**: It crashes, and it takes time to reboot. It is a work in progress. Doesnt happen much, but one this that it is concerning is, when dialing overseas, sometimes the calls do go through or the signal is extremely bad. > > Overall, is a good experience. Of course, if natterbox fix the software for long distance calls, it would be amazing\! But that is not to say, that this crashes and errors actually are rare, so I am happy overall. ----- ### "JP's review" — 4.0/5 > **Jean-Pierre** | *24 August 2021* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: - All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc. > > **Cons**: - Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue > > Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/99614/freedom?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/99614/freedom) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data