In this article, we have compiled a list of 6 Australian visitor management systems listed on Software Advice Australia and their key features. We selected tools with the highest domain rating (DR) and popularity by monthly search volume.

A reception area should send the right message about your company to visitors, meaning the front desk experience is crucial. An absent receptionist, visitors left waiting, relying on paper to track guests or a lack of security and knowledge of who is on-site are common challenges faced by front desk staff. Regardless of these potential problems, any organisation wants its visitors to have an easy, pleasant experience. 

Visitor management systems can eliminate the need for a receptionist always to be present to make an excellent first impression on clients and employees. The software can cut out the need for manual processes and may improve digital efficiency. All of the selected visitor management tools (that appear alphabetically below) can be used for contact management and visitor tracking. The full methodology can be found at the end of this article. 

1.

Doorkeeper

• Ease of use: N/A*
• Customer service: N/A*
• Features: N/A*
• Value for money: N/A*

*No reviews available as of 5th of October 2022

Nirovision Doorkeeper is designed to streamline the sign-in process for staff, visitors and contractors. The visitor management system uses Australian-owned and developed facial recognition. Some notable features include custom configuration for the check-in process, QR codes, touchless sign-ins, pre-registrations and automated time sheets.

The platform also enables you to request documents for compliance to ensure visitors meet the necessary entry requirements. It also provides an evacuation management system, where you can access sign-in data via the cloud and mark people safe during an evacuation. Instant alerts and messages can be sent to people on-site if there is a critical event, such as a fire. Nirovision Doorkeep does come with a free trial, and additional details on their payment plans can be found on their website. 

2.

Rapid Access

 

• Ease of use: N/A*
• Customer service: N/A*
• Features: N/A*
• Value for money: N/A*

     *No reviews available as of 5th of October 2022

Rapid Access is a platform that can help you manage all types of visitors from staff and customers to contractors. The system comes with multiple sign-in options, including QR codes, ID cards and hardware terminals. It also provides businesses with the option to integrate fingerprint scanning tools. The visitor management system guards against any unauthorised guests, as you can access data and monitor who enters and exits your work site in real-time.

Contractors and employees can sign in and out of your work site using an application on their own mobile device. Another notable feature is that the system allows you to create customised questions and requirements to align with the company’s compliance and risk management plan. For example, you can create COVID-19 screening questions to ensure that workers or guests do not visit the premise if they display symptoms of the virus in order to lower transmission. Rapid Access does not come with a free trial, however, additional details on making an inquiry and requesting a demo can be found on the company’s website. 

3. Sine 

• Ease of use: 4.3
• Customer service: 4.4
• Features: 4.1
• Value for money: 4.2

Sine is a cloud-based visitor management system, which can instantly check-in visitors at the front desk using an iPad. The platform can be used across a variety of industries, such as construction, schools, hospitals, offices and property managers. Notable features of Sine include visitor registration and badge printing so employees can show their photo ID, or invited guests can use pre-printed badges. Sine can also help your company manage vaccine compliance in the workplace.

Since can automate company inductions before workers arrive on site. Inductions can be completed from the Sine Pro application or web dashboard. Videos, documents and images can be uploaded in the workflow. The software is hosted on Amazon Web Services (AWS), which is a secure platform. All communications between mobile device and Sine’s server are encrypted. Sine comes with a free trial and additional details can be found on the vendor’s website. 

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4.

Teamgo

• Ease of use: 4.5
• Customer service: 4.7
• Features: 4.1
• Value for money: 4.5

Teamgo is a platform designed by an Australian company who specialises in visitor management software and applications. Businesses can replace their sign-in books with Teamgo’s digital system that enables visitors to check-in using iPad kiosks or QR codes. Premium features like the Teamgo FaceID camera can also be installed on the iPad kiosk. Users can manage visitor arrivals and departures using multiple terminals but only require one account.

Teamgo’s reporting and analytical tools enables users to see live data reports on the web portal. There is also a deliveries feature, which means that packages can reach the right person working on-site. Delivery notifications can also be sent to employees and drivers can complete custom sign-in workflows or use simple drop-off notification options. Teamgo is cloud-based and takes care of any maintenance if updates or new features are added to the system. Additional details on payment plans and requesting a free trial can be found on the vendor’s website. 

5.

TIKS

• Ease of use: 4.7
• Customer service: 4.4
• Features: 4.5
• Value for money: 4.8

TIKS is a visitor management system that can help organisations across a variety of industries, such as mining, construction and education. Some notable features include single sign on (SSO), asset management and incident tracking. Visitors are able to check-in using an iPad kiosk or companies have the option to install an all-in-one iPad stand or desktop tablet.

The platform comes with thermal screening, which gives live alerts on temperature readings. The temperature screening is contact free and uses face detection. Other features of TIKS include alerting the visitor or contractor via email and SMS, customisable essential site information, inductions and policies, and recording time and attendance. The software comes with a free trial, and additional details on the paid plan can be found on the company’s website. 

6.

WHS Monitor

• Ease of use: 4.2
• Customer service: 4.3
• Features: 4.3
• Value for money: 4.2

WHS Monitor is a visitor management platform that enables you to track the workers, contractors and guests who visit your site. Visitors can pre-register or rapidly register on-site via a kiosk, which automatically prompts a site induction if it has not yet been completed and is required. Attendance can instantly be monitored by printing unique wristbands with QR codes for a quick check-in by the visitor. Workers can also be signed in and out using digital ID labels by simply scanning their label.

Managers can create customisable safety inductions that are specific to each work site. Workers who complete the inductions can undergo automated assessments to ensure that they acknowledge the site requirements. The system integrates all aspects of incident reporting, asset maintenance and contractor compliance as though it were one workplace health and safety management solution.

Managers can record signatures of the jobs that workers have completed and detailed reports can be generated, identifying those who are on site at any given time. WHS Monitor comes with a free trial and details on payment plans can be found on their website.

Commonly asked questions

When looking for the right visitor management system for your organisation, it is important to ask difficult questions to potential vendors and to request free demonstrations. Here are some questions to consider when getting started and thinking about which features you might need:

• Can visitors be pre-registered?
• Can visitor photos be captured?
• Do visitors receive unique ID badges?
• Can visitor reports be generated?
• What payment plans are available?
• Is data stored and filed securely?