MeridianLink DecisionLender

Highly Customizable, Powerful, and Capable LOS - but Know Your Organization's Limits

Overall DL4 is a great SaaS and is perfect for lenders that have appropriate expectations that align with their organziational structure and strategic direction.

Key factors to consider are if your organization
- already has fullstack developers onstaff (or will hire them)
- already has (or will hire) a dedicated and capable analytics department

If either the above is a "no" or any bit doubtful, then consider a one-size-fits-all solution like ML Consumer which is a best of all worlds and has a lot of the DL4-inspired functionality in a boxed solution. Many of the best features were integrated after ML acquired TCI's DL4.

Additionally, having attended several of the ML Live conferences and spoken with customers of multiple LOS solutions and core systems, the organizations that have the appropriate staffing, LOVE DL4 and they speak highly about their configurations and system capability.

That being said if your organization isn't 100% behind supporting the LOS adoption, then consider ML Consumer that has a ton of powerful built-in analytics and some really powerful tools that are not available in DL4 without on-staff fullstack developers to build them. The Consumer addtions are inspired by DL4.

Lastly, if your organization's analytics support isn't top tier, it will be an additional lift to build critical LPI/KPI/Leadership reporting, and you'll be at the mercy of development cycles outside of your team and possibly outside of your oganization if you want anything more than basic data extracts.

Every interaction that we have ever had with the team at TCI has been positive. They are so...

Because the product is so efficient, we are able to close more deals and provide faster response times, which sets us apart from other lenders in the industry.

We're also able to keep a good touch on every level because the reporting functionalities are so superior.

Bad Implementation

The implementation for this product was terrible. It took a year longer than they said it would, and it still isn't right.

TCI's integration w/ Dealer Track & Route One has helped us increase applications & book loans

Everyone with TCI is very helpful. From the very beginning TCI introduced us to other end users. TCI helped to facilitate a visit with one user so we could see first hand how the software works and the integration with our core system. The implementation team was great on assisting and walking us through the steps of set up and building our software to meet our current policy and procedures. TCI staff was available to help us after we launched and went live with Decision Lender. Follow up with us by our representative has been consistent and appreciated.

Indirect Software

Excellent system with great workflow! Heartland Credit Union has been a user since 2012. We could not have processed an average of over 1000 applications per month (in a timely manner with existing staff) if we did not have this software.