Domotz

Pros

As an MSP managing multiple unique networks, we sought a robust solution for network and systems monitoring across a large number of environments. Our critical requirement was that the solution be easy to deploy and intuitive, as we have a large number of staff relying on it daily.

Domotz has met our needs exceptionally well. After initiating a proof of concept, it became evident that Domotz would significantly enhance our operational capabilities. The setup was quick and straightforward, allowing us to see immediate improvements in network management and monitoring.

Our interactions with the Domotz team have been consistently positive, especially with the account management department. Their proactive approach in ensuring the software meets our needs, coupled with regular updates on new features, is a testament to their excellent customer service.

The technical support team is responsive and receptive to feedback, which has been instrumental in refining the product. As new features continue to be introduced, we look forward to seeing further enhancements.

Cons

No obvious downsides. We look forward to seeing what new features and functionality are coming in the future.

Alternatives Considered

Reasons for Switching to Domotz

Pros

Domotz has been a great solution for managing and monitoring our networks. The platform provides detailed visibility into devices and makes remote troubleshooting simple. Customer support is responsive and knowledgeable. We feel it is of great value to our MSP.

Cons

We do rarely have issues with device detection and integration, but can be easily solved with customer support.

Pros

I like the map, the ability to monitor only important devices, the ability to connect to remote devices without a server or firewall VPN.

Cons

Cost just went up 50% in cost, its often VERY slow, the Domotz Boxes are expensive for what they are. With a 50% price increase I think I should be getting more metrics.

Alternatives Considered

Reasons for Switching to Domotz

Pros

It provides real-time monitoring and alerting of every IP address on my network. Including when someone new or existing accesses it.

Cons

Domotz has introduced a new tier called Domotz Free, which unfortunately doesn't have the same functionality as their paid tier. Would definitely recommend the full version.

Pros

Easy user interface, lots of useful device information, historical data, and ease of replacing devices.

Cons

When the Domotz collector device goes offline, the historical data (all other device uptimes) are inaccurate.