HubSpot CRM Reviews

Pros

Its intuitive interface and automation tools. It makes audience segmentation and personalized messaging seamless, boosting ou strategy and ROI.

Cons

What I like least about HubSpot CRM is the pricing, which can become expensive as your contact list grows, and that some advanced features are only available in higher-tier plans.

Alternatives Considered

Salesmate, Zoho CRM and Close

Reasons for Switching to HubSpot CRM

Because its have major of features which we are looking for

Pros

Robust and user-friendly CRM for organizations of all sizes. The problem with most CRM platforms is getting good data into the system. HubSpot makes it fast and easy to capture all relevant information, from emails to calls to meetings. I've used other CRMs in the past, and none have been as useful as HubSpot.

Cons

I have a small business, so the pricing works for me. However, for larger organizations that need multiple seats or higher levels of functionality, the subscription costs can get very expensive.

Alternatives Considered

Capsule and ActiveCampaign

Reasons for Choosing HubSpot CRM

HubSpot has a more modern and updated interface that I felt was easier to use.

Switched From

ActiveCampaign

Reasons for Switching to HubSpot CRM

Most features in a single platform. I use HubSpot for email marketing, calendar bookings, CRM, sales pipeline and more–rather than using 3 or 4 different platforms I can consolidate into a single software.

Pros

All the big boy toys for the little guy.

Cons

The cost. Small and medium size businesses are priced out of the market.

Pros

What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple applications.

Cons

Due to the specifics of our business, it is inconvenient to make Quotations in HubSpot because each of our offers is unique. This includes the prices of custom product layout (picture), product, software, follow-up service, and installation services, which differ by country.

Alternatives Considered

monday CRM and Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM

Due to a lack of sequence management. We needed a better outbound management solution.

Switched From

Pipedrive

Reasons for Switching to HubSpot CRM

We chose HubSpot because our Sales Manager had a good experience with it previously, and we read many online reviews that praise it. The company's sustainability and multitude of integrations were also important to us.

Pros

Allows our firm to improve overall organization of our client details and associated business. It creates an efficient eco-system for all of the essentials!

Cons

Our team has appreciated so much of what the system offers. We have not encountered any items that we would particularly change, however only on a few accounts had we hoped to be able to speak with someone in support on call but it was not an option at the time.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM

HubSpot met all of our objectives and was price aligned!

Pros

There are new features being added all the time, the training is generally good!

Cons

It doesn't always interact well with other pieces of software (i.e., its plug ins can be buggy sometimes.)

Alternatives Considered

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM

HubSpot did 95% of what we needed and we found plenty of support from them and third-party support

Pros

Great tools to keep track of lots of details. I have used to keep track of clients, prospects, and projects.

Cons

I do not have anything to add here. I have not had any issues.

Pros

simple to use - You can work remotely and its priced fairly

Cons

Does not have all the features of salesforce

Alternatives Considered

Zoom Workplace

Reasons for Choosing HubSpot CRM

cost of salesforce was too high - did not need everything they offered

Switched From

Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM

thought the functionality was better for the money

Pros

User friendly. Easy to learn and incorporate to your daily tasks. Love that the clients can schedule calls in my calendar without contacting me and I get the notification on my phone.

Cons

I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development.

Pros

We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app accessible either to small teams like ours. The integration capabilities are a major highlight—we’ve seamlessly connected HubSpot with tools like Google Workspace, aweber, Wordpress website, etc., ensuring a smooth workflow.

Cons

While HubSpot CRM offers a strong set of features in its free tier, many of the more advanced tools, such as detailed reporting and automation workflows, are only available in the higher-priced plans. For a small team like ours, the cost of scaling to paid plans is expensive compared to other options.
The software has got tons of features and customization capabilities making hard to understand which are useful for small teams.

Alternatives Considered

Zoho CRM

Reasons for Switching to HubSpot CRM

I found easier to integrate Hubspot with other apps that make part of our pipeline

Pros

HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster.

Cons

Buggy and unreliable
Extremely confusing interface
Ineffective and unusable for sales teams
Constant upsells to access essential features
Bloated and dysfunctional system
Significant financial investment with minimal return
Lost opportunities due to operational inefficiencies

Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations.

HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother?

After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare.

Pros

Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support.

Cons

It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful.

Pros

HubSpot excels in many things, contact/company/deal creation and association, email marketing, and automation. HubSpot really shines once the "Workflow" features are activated. Users can create automation that are, quite literally, only limited by your imagination. For example, form submissions on your website can lead to automated emails, adding a contact to a list, a sales pipeline, or hundreds of other things!

Cons

Ease of use.

Employees require a decent amount of onboarding to use HubSpot, and as your database grows, can become quite overwhelming and confusing to new employees. There are so many features and details that if a company doesn't have proper documentation, new employees can make quite a few mistakes with their data quite easily.

Pros

What I liked most about HubSpot CRM is its all-in-one approach to managing sales, marketing, and customer service. The platform is intuitive and offers a wide range of features such as email tracking, lead scoring, and detailed analytics. The integration with other HubSpot tools and third-party applications is seamless, making it a versatile solution for businesses of all sizes.

Cons

What I liked least about HubSpot CRM is the poor documentation. It can be challenging to find detailed and up-to-date instructions or best practices for some of the more advanced features. It would be helpful to dedicate a team to review and maintain the documentation.

Pros

The ability to integrate within other platforms utilized within an Organization. This is incredibly helpful to prevent from having to create extra spreadsheets, or use mannyy different platforms to communicate efforts and work. I also greatly appreciate the pipeline features. HubSpot Knowledge base is also an incredible "upskilling" tool to take advantage of.

Cons

I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller pipeline by a few hundred or thousands in comparison with actual pricing expectations.

Pros

What I like most about HubSpot CRM is its simplicity combined with powerful features. It's easy to set up and start to use right away, which makes it accessible for colleagues with little to no technical background. The visual sales pipeline is intuitive, allowing you to manage deals, track progress, and get a clear overview of sales activities at a glance.
It si easy to book meeting,s end pre-set emails, create tasks for others. Very very useful.
And I love the contact creation via the phone app. It is so easy and intelligent.

Cons

Eventhough you can set up quote templates and allows to set up the deals, it is not possible to set up a multi-step Quotation process flow that allows to select language, then select product, then subscription levels, service budget etc etc and at the end to have a quote ready to go.

Pros

I really love the email function within Hubspot CRM. It is extremely easy to email multiple contacts from your customers. Managing and completing tasks is also great with Hubspot. Keeping track of files that are relevant to clients is great and overall it is a great UX.

Cons

From a Customer Success standpoint, it is a little limited in terms of tracking health scores and managing client relationships. You are unable to tell when a client is 'unhealthy' and therefore, which clients need more attention. Tracking email threads can also be a little difficult as the same email will display multiple times, rather than just in the one thread.

Pros

Hubspot CRM is the premier marketing CRM and automation platform out there. It makes it so easy to store and organize contacts, segment your database into lists for targeted email marketing, and so much more.

Cons

The only thing I can honestly say I dislike is that they changed the navigation! I've been a Hubspot user for almost 10 years, and the nav changed really threw me off and is still taking some getting used to months later.

Pros

HubSpot CRM incredible customer engagement functions like the chatting and meetings gives us an efficient way to interact with our customers. It gives us detailed reports that help us analyze our customer engagements and take actions to improve our customer relationships. It has great sales visual boards that allow us to monitor our sales activities in real time.

Cons

HubSpot CRM has nothing that does not amuse us. All functions are very useful and respond really well to our requests.

Pros

We initially chose Hubspot because of it's user friendly UX/UI. We have now used Hubspot for over 6 years and it has been incredible constantly ensuring they added features that keep up with our growth. The CRM itself is still very intuitive. The reporting and dashboards feature is fantastic. There are so many pro's but it's hard to beat Hubspot for it's intuitive design and use.

Cons

The challenge we've had with Hubspot it the placement of critical features in different pricing categories. We are constantly finding that critical features are in different pricing tiers.

Alternatives Considered

Salesforce Sales Cloud

Pros

The system is very easy to set up and use. The card population is easy and intuitive. Super easy data migration from a previous provider.

Cons

During the sales calls we were shown that we could report on almost anything, however once we subscribed we saw that the customization of the reports is minimal and it is based on already pre-set measurements, hence there is no option to customize them at the end of the day. That is really frustrating as we need to know what our sales funnel is for instance. Instead we get duplicate data because the same deal is counted in the different stage it was located in.

Pros

Compared to other CRMs I've used this is the most straight forward, easy to use, while also being robust enough CRM out there... Pipeline management is on point, reporting is great, customizability is great without being to complex... Hubspot has been my favorite CRM to use as a sales rep

Cons

They really need to revamp their Sequencing feature. It's very clunky and limited compared to others in the market

You cant throttle emails so your domain will just get wrecked as spam unless you make every email a manual email.

I cant have an email auto populate right after a call

Its confusing because theres multiple places to actually perform your sequence tasks: either task view or in the sequencing tab.

The sequencing view is a mess and very complicated

While completing tasks is the best by going to your tasks it can be overly complicated if you dont have your queues properly set up.

Hubspot needs a full overhaul here if they truly want to weed out other great cost effective options

Pros

HubSpot CRM was great 2 years ago. Was very expensive, but had a good return for the price. Now they keep charging more and more and give less and less.

Cons

I don't know what happened, but it's no longer good value for money and they have a lot of bugs and no solutions and very limited support - chat support is unavailable 99% of the time.

Pros

Easy to set up, tons of integrations, and great knowledge base. I have used Hubspot at multiple companies (both in-house and with clients as a consultant) and it's a solid solution.

Cons

Support has been a hit or miss, when it comes to tracking issues they are usually not helpful (support is pretty good otherwise). Also it's annoying that somewhat standard features are not included in the already expensive Pro plan and require Enterprise.

Pros

The ability to manage customers higher up in their funnel experience where they are years from purchase

Cons

The marketing emails could be better to allow easier customisation and a quicker setup process.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM

Pricing was the deciding factor in the end.