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HubSpot CRM

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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About HubSpot CRM

HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey. It caters to a broad range of clients, both in the B2B and B2C sectors, and is versatile enough to suit various industries. The platform provides a wide array of functionalities, including marketing, sales automation, management of the sales pipeline, managing customer relationships, tracking emails, and organizing contacts and leads among others. HubSpot CRM includes a dynamic dashboard that offers a live overview of the sales process. This system streamlines the tracking of all customer interactions across emails, social media, live chats or phone calls, with each action automatically documented in a neatly arranged timeline for each lead. It incorporates marketing strategies to attract leads and features for automating email marketing, as well as sales tools for tracking deals and managing the sales workflow. Additionally, it connects all the business data and integrates with external applications, ensuring that marketing, sales and customer service teams have timely insights.  HubSpot CRM offers a contact and lead management system. Users can manage contacts and leads, gaining valuable insights into the business performance through the reporting dashboard. The platform's pipeline management tools provide total visibility into the sales process, allowing teams to track deals, calls and emails. Additionally, the meeting scheduler feature streamlines the process of coordinating meetings with prospects and customers. HubSpot CRM's marketing capabilities include email marketing, form and landing page builders and ad management tools. These features enable businesses to create personalized customer experiences, nurture leads and manage marketing campaigns. Additionally, the platform's help desk and ticketing system, shared inbox and live chat software enhance the customer support experience, enabling teams to enhance relationships with their clients.
HubSpot CRM Software - HubSpot CRM sales pipeline
HubSpot CRM Software - HubSpot CRM email
HubSpot CRM Software - HubSpot CRM lead timeline
HubSpot CRM Software - HubSpot CRM sales pipeline - thumbnail
HubSpot CRM Software - HubSpot CRM email - thumbnail
HubSpot CRM Software - HubSpot CRM lead timeline - thumbnail

HubSpot CRM pricing

HubSpot CRM has a free version and offers a free trial. HubSpot CRM paid version starts at USD 20.00/month.

Starting Price:
USD 20.00/month
Free Version:
Yes
Free trial:
Yes

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Browse HubSpot CRM Reviews

4,436 of 4,436 reviews
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Sean
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source Show more details
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 09/02/2026

Jack of a all trades but focuses on sales and marketing.

Pros

Overall a complete CRM that is a jack of all trades but more specializes in marketing and sales. Over the last 5 years it's been pretty reliable.

Cons

Focuses more on the sales and marketing aspect instead of other modules like ticketing and support. This can cause support/ticket users to count towards your billable costs.

Dennis
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source Show more details
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 02/01/2026

Very good for helping your small business get off the ground.

Overall I have no huge complaints and I find it's right for me. Once I grow a bit more I am going to definitely upgrade to a paid tier so I can use some of the additional features like Help Desk and Social Media Marketing.

Pros

It was really easy to sign up and get started. The price (free tier) is perfect for small business like mine. Tracking sales and customer interactions is a breeze.

Cons

The AI Integration is kind of annoying and I don[t find it works very well. Honestly it seems like something they threw in there just to keep up with other tech companies.

Alternatives Considered

Zoho CRM, Pipedrive and Dynamics 365

Reasons for Switching to HubSpot CRM

HubSpot seemed to have the best free tier without the least amount of resistance to get set up.
Julie
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source Show more details
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 30/06/2025

Still a good product

Hubspot has been a good CRM solution for us. I do feel like the support has gone downhill. It seems like there is a new consultant on our account every time I turn around, and they don't really provide much value.

Pros

I find it fairly user friendly and there are lots of integrations available. It is easy to segment lists for nurturing.

Cons

For us, it has been difficult to measure the ROI. Additionally, they have had a couple of price increases.

Alternatives Considered

Dynamics 365

Switched From

Dynamics 365
Verified Reviewer Show more details
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source Show more details
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 02/01/2026

Hubspot for SMBs

Overall, Hubspot is a great tool for a $1m+ business that is looking to increase functionality in their business as it relates to customer service, lead acquisition and management, product delivery, taking payments, and more.

Pros

I love Hubspot's full functionality and integrations. It really is a "do it all" platform. If it's set up correctly, it's super easy to use and can do so much to help you manage your list, segment lists, collaborate with your team, set up automations, and more. The user experience is intuitive, especially if it's set up with proper UX design principles.

Cons

The least favorable aspect of Husbpot is the price. It's costly, but it's a premium product, with the option to purchase Hubs a-la-carte.

Willem
Willem Show more details
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source Show more details
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 30/01/2026

Great product easy to start

Overall it is awesome. The product is one of the better crms which is working straight out of the box.

Pros

Their support is great.the system is very easy to configure.the way the onboarding works makes it easy to start with in days

Cons

I found the price to be increasing quickly.it is also not very clear on what u pay for. It feels very expensive

Alternatives Considered

Zoho CRM

Reasons for Switching to HubSpot CRM

Their team is great.the system works well and integrated well in gws

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