--- description: Review of HubSpot CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HubSpot CRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Construction CRM Software](/directory/153/homebuilder-crm-software/software) > [HubSpot CRM](/software/1854/hubspot) # HubSpot CRM Canonical: https://www.softwareadvice.com.au/software/1854/hubspot Page: 1 / 179\ Next: [Next page](https://www.softwareadvice.com.au/software/1854/hubspot?page=2) > HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey. It caters to a broad range of clients, both in the B2B and B2C sectors, and is versatile enough to suit various industries. The platform provides a wide array of functionalities, including marketing, sales automation, management of the sales pipeline, managing customer relationships, tracking emails, and organizing contacts and leads among others. HubSpot CRM includes a dynamic dashboard that offers a live overview of the sales process. This system streamlines the tracking of all customer interactions across emails, social media, live chats or phone calls, with each action automatically documented in a neatly arranged timeline for each lead. It incorporates marketing strategies to attract leads and features for automating email marketing, as well as sales tools for tracking deals and managing the sales workflow. Additionally, it connects all the business data and integrates with external applications, ensuring that marketing, sales and customer service teams have timely insights.  HubSpot CRM offers a contact and lead management system. Users can manage contacts and leads, gaining valuable insights into the business performance through the reporting dashboard. The platform's pipeline management tools provide total visibility into the sales process, allowing teams to track deals, calls and emails. Additionally, the meeting scheduler feature streamlines the process of coordinating meetings with prospects and customers. HubSpot CRM's marketing capabilities include email marketing, form and landing page builders and ad management tools. These features enable businesses to create personalized customer experiences, nurture leads and manage marketing campaigns. Additionally, the platform's help desk and ticketing system, shared inbox and live chat software enhance the customer support experience, enabling teams to enhance relationships with their clients. > > Verdict: Rated **4.5/5** by 4451 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 4451 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines and 6 more ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Management - Client Management - Client Tracking - Collaboration Tools - Communication Management - Contact Database - Contact Management - Contract/License Management ## Integrations (199 total) - 123FormBuilder - AWeber - Accelo - Act\! - ActiveCampaign - ActiveDEMAND - AdRoll - Aircall - AllClients - AnyMeeting - Apollo.io - Asana - AskNicely - Atomic AI - Attribution ... and 184 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Construction CRM Software](https://www.softwareadvice.com.au/directory/153/homebuilder-crm-software/software) ## Related Categories - [Healthcare CRM Software](https://www.softwareadvice.com.au/directory/393/healthcare-crm/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Nonprofit CRM Software](https://www.softwareadvice.com.au/directory/4788/nonprofit-crm-software/software) - [Task Management Software](https://www.softwareadvice.com.au/directory/1412/task-management/software) - [Auto Dealership CRM Software](https://www.softwareadvice.com.au/directory/3171/dealership/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.softwareadvice.com.au/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (573 reviews) 5. [Ploomes CRM](https://www.softwareadvice.com.au/software/449937/Ploomes) — 4.9/5 (418 reviews) ## Reviews ### "Hubspot a safe bet for CRM" — 4.0/5 > **Osman** | *27 March 2026* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: For the CRM part of hubspot it offers a good platform that allows to keep track of our leads and where they are in the funnel > > **Cons**: It hasn't been too much improvement on the UI which it makes to have a rustic feeling when using for the first time > > It is a good CRM and for the value that it offers, for any company that doesn't know where to start hubspot it is a safe call ----- ### "Not for a small team that wants to run tech-lean." — 4.0/5 > **Katie** | *25 February 2026* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having features like this where we could display custom properties was very helpful. I appreciate a CRM system that allows for flexibility and customization. > > **Cons**: If you don't have a large team with different departments and multiple pipelines in play, this system is simply overpowered for what you'd need. For our use case, I found myself trying to use features that we truly didn't need in order to get the value out of the system. Hubspot is a costly system built in a modular format, so if you want to do X within the CRM, you need to buy Y access. If you're wanting to run your business "tech-lean," Hubspot CRM is NOT the system for you. > > There was definitely a learning curve to Hubspot, even for someone coming from other robust CRM systems. I've used many, and the great thing about Hubspot CRM is that it really can do a lot. But if you're thinking you can just bring other CRM experience and find your way around with ease, you'll probably find yourself a bit frustrated. Even though it's all within one ecosystem, it wasn't nearly as intuitive as I would've liked. Ultimately, the company I used Hubspot CRM with moved to a more simplified system. It was just too powerful and complex for what we really needed, even at scale. ----- ### "So good I tell everyone about it\!\!\!" — 5.0/5 > **Brian** | *19 March 2026* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: We pride ourselves on running seamless operations, and HubSpot supports this exceptionally well. As a small business, we use it to sit behind our marketing campaigns, website CTAs, and CRM, bringing everything together in one place. Investing the time to set it up properly from the start makes a huge difference; it genuinely feels like having two extra members of staff. The newer features they’ve introduced are a welcome addition and continue to enhance the platform. > > **Cons**: It's tough to find anything bad to write about, I continue to champion it to other business owners and we really feel like we have maximised it's outputs in every way. > > We are super impressed with everthing Hubspot has to offer and it is almost the foundations of our Sales, Marketing \& Admin functions. ----- ### "Easy to Stand Up and Get to Work" — 5.0/5 > **Eric** | *21 January 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: HubSpot CRM is incredibly easy to spin up and begin using. It is one of the fastest CRM tools to stand up and use from the get go. Its especially nice that there is a free tier to get you started. > > **Cons**: Everything costs money, which you should expect. However, with HubSpot CRM, there are tiers that unfold functionality. Rather than getting exactly what you need, you will find that you are likely to pay extra for the things you don't need as well. > > I've used HubSpot CRM in a couple of different organizations, from large-scale enterprise wide deployments, to small-scale small businesses. In both cases, working with the HubSpot team is a great experience ----- ### "Straightforward, Reliable CRM That Just Works" — 5.0/5 > **Khyan** | *20 February 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about HubSpot CRM is how easy it is to use. Everything’s laid out clearly, from managing leads to tracking sales activity, so there’s no faffing about. I also appreciated how it keeps the whole team on the same page – everyone can see what’s happening with clients, which saves a lot of back-and-forth emails or messages. The interface is clean, simple, and just makes sense, which makes it way easier to actually use day-to-day. > > **Cons**: The thing I liked least isn’t really HubSpot’s fault, but at the moment, some of the other programs we use aren’t fully linked up with it yet. It means a bit of double-handling here and there until the integrations are sorted. Other than that, HubSpot itself works pretty smoothly. > > Overall, using HubSpot CRM has been really positive. It’s reliable, easy to navigate, and keeps everything in one place, which makes managing leads and sales a lot less stressful. The interface is clean and intuitive, so getting the hang of it was quick, even for the team members who aren’t super tech-savvy. Collaboration is smooth, everyone knows what’s happening with clients, and tracking activity is simple. Support has been helpful when needed, and the system just feels like it works without unnecessary fuss. For day-to-day CRM needs, it’s been a solid, no-nonsense tool. ----- Page: 1 / 179\ Next: [Next page](https://www.softwareadvice.com.au/software/1854/hubspot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/1854/hubspot) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data