Skustack

Pros

The User interface is well developed however there is so much functionality buried in so may places the learning curve is steep. If SellerCloud/Skustack would just make a simple "WMS" only interface it would be fine.

Cons

SellerCloud/Skustack has a very expensive monthly cost along with the high costs associated with training and implementing into the warehouse. The software is not simple and is not intuitive and the training of warehouse workers is difficult. The biggest issues with using the product we had were 1) Skustack does NOT print simple warehouse documentation (Purchase Orders, Sales Orders, Picklists, Pallet Tags, Put Away Lists, Product Location Reports, Inventory Reports etc etc) out of the box. You can create a limited number of PDF's that will print but they are not useful in any way. To be able to print any information out of the software the folks at SellerCloud call this a "Billiable" activity. You can export a CSV file and print but the formatting is missing. Printing out a decent looking Inventory Report to send to your customer will come at a heavy price. 2) Another activity that is considered "Billable is tracking Lot Id's or Serial #'s. The software does not track those Items out of the box. You will have to pay the Sellerclousd/Skustack folks to customize the software for this functionality. 3) You cannot track the quantity and location of Master Cases that have "Inner Cases". The software can't handle the Master Case. So you won’t be able to scan and put away the Master Case in a bin somewhere in your warehouse. 4) Importing CSV files for large orders or new products is buggy and not simple and has very little feedback. You try to import the information in SellerCloud/Skustack using a CSV and then it sends the import job to "Queue Jobs" which is another page on the website. Once you go to that page you have to find the Job, open it to see if it completed and if it fails try to decipher why it failed. It’s very cryptic and takes a while to learn. Not sure why SellerCloud doesn't validate the data before accepting it so you don’t have to go to Queued Jobs to find out if it worked. 5) SellerCloud and Skustack are not the same software. Sellercloud is used by companies that sell products through online retailers and box stores. It’s used to track sales of products and to manage inventories of those products at the retailers. Skustack is the WMS side of Sellercloud and is supposed to work hand in hand and “Seamlessly” transfer orders for inventory requirements between the 2 softwares. This is not true they use FTP servers to transfer orders and that has to be set up. So end to end when using the software in the warhouse you will have to switch between Sellercloud, Skustack and the Skustack app to get a job done. Create a PO in Sellercloud. Mange the PO in Skustack, receive the product with the Skustack app. There are many things you can do in Sellercloud only and not Skustack and vice versa. There is a steep learning curve for this. I could go on into even more things that make use of the software difficult but the mentioned above was enough for us. Good Riddance! And an expensive riddance at that!

Alternatives Considered

Reasons for Choosing Skustack

Switched From

Reasons for Switching to Skustack