Peerlogic

Designed as a cloud communication solution, Peerlogic provides SMBs with enterprise-level tools to connect with customers across different communication channels. With next-gen mobility, advanced security, and on-demand scalability, Peerlogic utilizes a highly-flexible secure PBX and communication system that will scale to any business needs. Features include unlimited secure HD calling, an auto-attendant, voicemail, presence indicators, instant messaging, video/audio conferencing, call reporting and recording, file-sharing, screen-sharing, admin tools, and more. Peerlogic transforms team collaboration and client management within contact centers by utilizing omnichannel communication tools. Whether through voice, email, or chat, agents and managers alike can provide seamless customer experience by connecting with clients in any channel they are comfortable in. With predictive routing and big data analytics, Peerlogic will automatically match customers to the right agent based on customer needs and agent performance. Peerlogic's messaging, voice and video conferencing capabilities allows teams to collaborate on issues in a steadfast manner, improving resolution times and the customer journey. For availability issues, teams can know the status and availability of every team member with built-in presence indicators. Peerlogic integrates with popular third-party service, CRM, EHR and EMR software such as Salesforce, Zendesk, Microsoft Dynamics, Athena, and many more. Developers also have access to a family of APIs and SDKs for direct access to Peerlogic chat, fax, voice capabilities. For mobile capabilities, Peerlogic is available for mobile devices via an iOS and Android devices.