Bitrix24
4.2
(979 Reviews)
Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client...
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Thrio
About Thrio
CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools.
Thrio offers an API-first architecture & array of security certifications that make it a compelling choice for complex and high-volume environments. Thrio’s contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers.
Thrio pricing
Thrio does not have a free version and does not offer a free trial. Thrio paid version starts at USD 89.00/month.
Starting Price:
USD 89.00/month
Free Version:
No
Free trial:
No
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Jason
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
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5.0
Reviewed on 29/06/2023
A+ Implementation & Support Teams & Overall Design
Pros
The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done.
Cons
We didn't find them sooner as we would have been more competitive on other opportunities.
Reasons for Choosing Thrio
Needed a more robust solutionSwitched From
Avaya UCaaS
Justin
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
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5.0
Reviewed on 12/12/2022
Great Omnichannel Platform
Pros
Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal.
Cons
We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp.
Response from Thrio
Justin-- many thanks for the review. We're always open to feedback and do appreciate yours. In terms of reporting, we are looking forward to showing you our new Power BI based visual reports. These include sentiment analysis and word clouds among many other new reports. We're also eager to show you our support of WhatsApp that we have had available for about a year now. We'll make sure our team reaches out to you for these demos and product walkthroughs at a time that's good for you. We look forward to continuing to work with you and the Cedar team.
Replied 21/12/2022
Bonnie
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
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5.0
Reviewed on 20/06/2023
Amazing product and support!
Overall experience has been only positive and consider them a partner.
Pros
As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing.
Cons
I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly.
Laure
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
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5.0
Reviewed on 20/06/2023
Thanks to pandemic
On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore.
Pros
We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations.
Cons
Really don’t have anything negative to say.
Tina
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
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5.0
Reviewed on 23/03/2023
Great Company!
From day one, they have been supportive and responsive to all of our needs.
Pros
I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running!
Cons
I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with.
5 reviews